Station Strandvliet is a metro station in Amsterdam and is on lines 50 and 54, it is located quite close to the Amsterdam Arena, being under 600 meters away and around a seven-minute walk according to Google Maps.
This station is pretty dull and basic in terms of station layout, however, my main issue was the station lift.
Despite no signs, the lift was out of order and in a very dangerous condition, the lift had no power to it at all, meaning the doors were wedged open, there also was a large gap in between the lift location and getting into the lift, meaning an electric wheelchair would have to be manually lifted out as the gap would be too wide - which in my opinion is dangerous, meaning there is no way to call for help as the alarm wouldn't work either.
As I needed to use a lift, I tried communicating with the staff using the help/information button, only to be rudely spoken to by a man, in very broken English who wasn't aware of any issues to the lift and didn't help me - meaning I had to take the advice of a fellow passenger who was really friendly and tried to communicate in dutch with the information team to help me - with no success. I had to get a train to another station at a delay to my journey.
Due to issues with the lift which I feel are a huge breach of safety regulations, and the station is quite basic and uninspiring anyway, adding to the awful, careless customer service, I strongly feel this station is one of the worst on the entire network in Amsterdam and warrants a one-star rating. read more