Lack of communication regarding pricing, causing much confusion; Manager was nasty;…read moreRest of staff pleasant.

Showed up for my last appointment, 8am no less, and they said they couldn't see me if I didn't pay…read moremy balance which I didn't know about. It was a balance my insurance would not cover. I could have payed right then but thought it was unscrupulous thing to have me show up and then shake me down like that. At least they could have called beforehand and inform me that I would have to pay my balance before any more treatment. I would have been fine with that and if I was unable to afford the outstanding balance, rescheduled. I did go back and paid in full a few weeks later. Not returning to their practice.

On my initial visit , the hygienist took wonderful care of my fears and Dr Cinquemani did my exam…read moreand very nice. Upon my return visit for fillings, I met with Dr Kahn who is a true professional in terms of being explanatory, patient and caring. I felt immediately comfortable. His assistant whose name I did not get, was kind and caring!

The best dental experience I've ever had. Dr. Cinquemani makes you feel comfortable from start to…read morefinish. He actually has me laughing while drilling my teeth! If you're afraid to go to the dentist, this is where you need to go.All the staff is wonderful. Highly recommend.

What's more painful than root canal? Dealing with the administrative staff at this place…read more The 2 stars are for a very pretty and clean office, featuring an unusual, (some would say weird and unprofessional) shrine to The Beatles. During my first, consultative visit I got a sales pitch while literally seated in the dental chair. They tried to get me to commit to what the dentist had just told me was an un necessary root canal. The reason for my visit was a cracked tooth, which needs a crown (I'm now scheduled for this procedure at Riverhead Family Dentistry on Thursday of this week) I should have followed my gut instinct to leave, but I let laziness get the better of me as I had already filled out paperwork for my dental insurer. I called to schedule my crown procedure and got another sales pitch for a root canal, which I declined. Then...the fun started! Multiple text messages and confirmations daily. After a dozen txt messages and a half dozen calls, I finally pushed back and asked to stop being harassed. My complaint was parried with the following response "if you want to keep your appointment, you'll need to pay 50% or $700 when you arrive. Do you want to keep the appointment or not?" Wow. I do not. I may, however, go back to see The creepy Beatles display. I'll admit it was interesting.

What a great dental office . The staff is very welcoming . The office is beautiful and clean …read more Dr Lotardo is an amazing doctor and person . Lori is very attentive to details and always greets you with a smile I would definitely recommend this and all Dr Lotardo's offices !

I've been going to this dentist for years now, and so has my whole family. They are professional,…read moreclean, courteous and friendly. I am always in and out in ample time, and the couple times I had issues with my teeth I always felt in safe hands. Best dentist in the area!

Went today with my 10 year old, check up and cleaning, best dental experience I have EVER had…read more Linda, oh Linda, the absolute best. The cleaning didn't hurt, the compassion and concern was sincere. They took amazing care of my son (although he is a regular at the dentist even he had to admit it was a "different" experience. Dr Mond is awesome - we even swapped vegan recipes.

I was referred to Dr. Witrock by my orthodontist, but the front desk experience made it impossible…read morefor me to even get through the door. I had to reschedule twice once for a normal conflict, and once because my husband had a serious accident. Instead of showing any understanding, the office insisted that I pre-pay the entire visit before being seen and made it clear they would not budge. When my husband called to clarify whether this was a one-time requirement or standard policy, the staff member said, "The doctor will decide that," which suggested they had already labeled me as unreliable. The tone was rigid and dismissive from start to finish. What makes this even more disappointing is that we were planning to pursue additional cosmetic dentistry with this office clearly not a small investment but even that didn't shift their attitude. It felt like the front desk was more interested in enforcing punishment than providing patient-centered care. We ultimately chose to take our business elsewhere. I hope the practice becomes aware of how their staff's approach impacts both patient trust and long-term business.

The best dentists around! My parents have been going since I was little and I started going at 15…read more(over 15 years ago). I have high anxiety and they always make me feel more comfortable than other places. I will be taking my own children here soon. I travel from moriches to see them, it is worth the trip. All the staff are lovey and helpful!!! I have had both doctors and live them both!

Do not go here. My story isn't one from someone who only went once or had some billing issue. I've…read morebeen there four times. This place is a nightmare. The first time I went, it was the first time I went to a dentist in 15 years. I was fully prepared for the worst. In fact, I knew there was work to be done. They did some x-rays and when the dentist came in, he proclaimed that my teeth were in excellent shape! Nothing to be done! I knew he was wrong, but I kind of convinced myself to believe him. I went back for a cleaning six months later. That's where they found eight cavities. The lady that checked me out tried to tell me about how sometimes people have perfect teeth and then suddenly get a bunch of cavities. No, don't treat me like an idiot. I made appointments for the fillings. The first one seemed fine. I refuse to see that original dentist that couldn't find my cavities, but the other seemed great. The first appointment was for two fillings. For weeks, I've been in constant pain. I've gone through so much ibuprofen you wouldn't believe it. I called to make another appointment to get it checked out and had to wait over a week, but whatever. I went back in to get it fixed and get a couple more fillings. They did the fillings and nothing to fix the tooth that's had me in constant pain for four weeks. The dentist told me that it's normal to feel hot and cold sensitivity for a whole, even though I said repeatedly that hot and cold sensitivity wasn't the problem I was having. She said I should have gotten a root canal then, literally as I was about to leave. I went there to get that one tooth fixed, and they just sort of didn't listen to my issue. Don't go there. They're just bad dentists. I know if you don't go to the dentist, you might think, how bad could they be? I don't need anything fancy. They can be this bad.

Great service. No wait time. Friendly staff. Answered every question. Handle with care.read more

Wonderful office. Dr Maddox is professional and really cares about her patients. Staff are amazing…read more Only trust them.

Dr. Maddox and her team are absolutely wonderful!!! The staff is friendly and accommodating, I felt…read morecompletely confident and comfortable with the services that I received. I've found my new family Dentist!

The staff is always amazing and very helpful in all ways with information on what you need , plus…read morethey are very polite and friendly and respectful i highly recommend them for any teeth issues

When I first went to Yu Family Dentistry a few years ago for a routine cleaning and exam I would…read morehave highly recommended them. Since being back numerous times I cannot say that anymore. The office is very new and clean -- impressive for any doctor's office. The staff was meh. My cleaning was ok; I've had better. Former chairside dental assistant here by the way. The hygienist was meh. The doctor was rushed. In fact everyone was They have so many procedure rooms all filled with patients and not many assistants, hygienists and as far as I know just the one dentist. Look, I'm not looking to tell anyone my life story, but where was my exam? I didn't get one any of the times I went -- charting, checking gums, etc. No dental assistant to take notations. But my insurance sure as heck got billed for the exams The dentist would always say ok, see you in 6 months, get up off his stool, throw his gloves away and leave the room. The first two times it happened I assumed things were done differently now since I was a dental assistant -- we manually charted and didn't have digital xrays. So then I wisened up and starting asking about my exam. He'd poke around my mouth with his gloved fingers but that's about it. Didn't even bother to look at xrays -- they insisted I needed a full series every 6 months (keep in mind I'm in my mid 40s and only have 2 cavities that were so small I didn't even need numbing). No root canals, no crowns. But if my insurance is billed for xrays just because it can be at least look at them man. I also have a problem with so many xrays. But anyway Let's talk about the condescending hygienists who tell me how awful my teeth are. Really?? If you've read this far you'd know that was baloney. Scare tactics maybe? I floss after almost every meal and brush 2-3 times a day. No buildup that I can see Now the front office staff and people who answer phones. So rude. They usually just say hello and I have to ask if I've reached the dental office, and I do notice they cater to a certain crowd. I'm not sure how to say this in a way that doesn't sound disrespectful, but being the only native English speaker in the waiting room I have always definitely noticed such a drastic change in the staff when communicating with people whose first language may not be English. I'm very glad that everyone can have access to the healthcare they need, but it's just a weird change I was actually supposed to have an appointment today for a cleaning and exam today but had to call because my car is still in the shop. When I asked when the next followup appointment was the gentleman said next year and was going to leave it at that. Being that it's the middle of December next year isn't too far off but I had to push for that follow up date "next year". Since my new appointment is about a month away I think I will cancel and seek out a new dentist so I don't have to feel like crap and insulted when I go in for a simple cleaning and "exam" Now I see why they got such poor reviews on Yelp (but kudos online?). Strange