The coffee needs no introduction however this is my local coffee shop and the service is excellent,…read morealways friendly. Can get a little busy but worth the wait.

my grandparents bought me here all the time as a kid and my auntie and uncle worked here at one…read morepoint in time this place is amazing and it's too sad it's closed at the moment because of covid-19, I can't wait to see it open again

The staff are very friendly and the hot chocolate is extremely good. However the down side is the…read moreamount of dogs allowed to stay in the cafe with their owners.

Queue to order, queue for your over-priced coffee.read more

Such a lovely cafe, lovely customer service.. Food is fantastic. The children's play area is the…read morebest idea ever, I love it, I relax whilst my little one is playing they're safe doors so the children can't get out and it's the only cafe with children's changing unit too!!! It's amazing highly recommended :).

Used to be a lovely cafe, gone downhill a lot, wouldn't waste my time againread more

This was a family and friends occasion celebrating a special birthday. First time here and the…read moreplace and setting is amazing. The high tea was liked and enjoyed by all. The staff was super friendly and very very helpful. So relaxed and not rushed. If I had to olan another suprise ecent I would defintely come come here. The grounds are lovely. Beautiful flowers and nice farm shop.

Costa in Waterlooville has wonderful staff and very welcoming atmosphere, but today I saw their…read moretrue colours. I had just came out of shopping when me and my Fiancé I could've gave them a 5 star, but as I was asked a question about my Fiancés coffee by a member of staff I was interrupted, by another member of staff very abruptly. They then proceeded to interrupt me once again as I was about to pull my wallet out to pay, as I did they told me to pay again which once again was very abrupt. (It wasn't busy by the way) The staff looked as though they were bothered and didn't want to be there. As another member of staff who was wiping down the sides placed my tray on it. It added suction to the tray, which as they placed the coffee on it added more. As I picked up the tray it didn't move which caused my coffee to spill, instead of offering to refill it as it says on their signs "If your coffee doesn't make you happy we'll make you another one!" They looked on and I swear I saw another member of staff sniggered. Although this happened I enjoy the atmosphere in there, but unfortunately staff behaviour and service failed this. So unfortunately I give it a rating of 2 Stars

Queue to order, queue for your over-priced, luke-warm coffee served by someone who really couldn't…read morecare less. In future go to Greggs a few doors down and get a piping hot coffee to-go for a fraction of the price served by one of their friendly staff.