I have been with Karcher Insurance since 1962 and have auto and home insurance with them…read more Obviously, I am very happy with this company. Mike Rice is the best in helping out with any questions or problems. The staff is equally helpful. I would highly recommend this place for your insurance, and any other needs.

The lead people here were rude and difficult to work with, even when I was trying to get them paid…read more I was calling to resolve an issue for my elderly mother after my father passed. The gentleman I was dealing with (Ross) was rude and totally incompetent. I would never deal with this agency again.

Saved me so much money on home and auto insurance. Switched from aaa to progressive. Very…read moreprofessional.

Great place to get insurance. Everyone there is very friendly and they gave me a very reasonable…read morerate on insurance . I highly recommend this office they are very professional and helpful.

Dearborn Agency is great! Best insurance rates around! Everytime I refer someone there to get an…read moreinsurance quote, they beat everyone else's rates by far. Silvio is the best agent, always available to answer any questions when I need him! Call Silvio for a quote, you won't be disappointed.

I wanted to respond to the feedback on my original review. I think you might have me mixed up with…read moreanother client. I was given no referral(s) to any other company. It took multiple phone calls and voice mail messages to finally speak with the agent who informed me that the underwriters were trying to work something out and they would get back with. Multiple emails later with no response, it was clear the agent was ignoring my calls and emails, which I did call out in my final email. At no time was I given referrals to another company. So as I said, I don't find Dearborn Agency to be reliable or responsive.

AAA was supposed to have me on autopay because I signed up for that service…read more This happened 3 times where my auto insurance was cancelled for nonpayment . The agent apologized but fudged the paperwork and changed the date. I took several screenshots of our email conversation . I don't recommend AAA to anyone they use false advertising and robo and spam mailings for you to purchase unnecessary life insurance . No one is available to take a simple phone call and they are always too busy. People don't want to work nowadays and rather work from home without any accountability . LARGE insurance companies have gotten too big for their bridges and we the consumers must expose them. I recommend dealing with a smaller insurance company this way you should get more of a personal service. I have called 6 of their 1-800- numbers and still haven't been able to talk to anyone .

My husband and I have been with AAA auto insurance since 1974…read more I have/had a 2015 Jeep Cherokee only driven 49,842 mile. I had a minor finder bender back in 2/23/2024. I made a claim, but I never followed up cause it just looked like it had a dent and I never had any problems opening and closing the hood for regular maintenance such as oil changes. Back in January 2025 when is was so cold my battery died and AAA came and changed my battery. When they shut the hood they couldn't get the hood latched. I took it in to be fixed and I figured I would just use my claim. Well someone from field appraiser came out and wrote that it was a total loss. I was shocked. I disagreed and wanted some one else's opinion. But I was never allowed to have someone else look at it since it was now considered a total loss. It would always be flagged that and I had no recourse. If I bought it back it will always be red flagged as a total loss. So no collision or comprehensive insurance. All I went in was to have the hood latched shut. Now you would think since I have been a loyal customer of AAA auto insurance since, 1974. That I would at least been able to go with the field appraiser or with a new one to get a second opinion. And to show me why they think my vehicle is a total loss. But I was never offered that. I hope this will be a warning to ppl that have AAA auto insurance and for ppl thinking of getting AAA auto insurance to go somewhere else. My husband of 47 years had just died or he would have fixed the latch. I was pushed into a corner and was NEVER allowed to actually see why is was considered a total loss. I was never given a chance to see what the appraiser or have a second opinion.

Absolutely terrible service. If you have issues, plan on resolving yourself. You get lots of…read moreexcuses, no results. Phone was on speaker and LC didn't realize it and made very rude comments because I questioned her document which lacked detail. I put up with this nonsense for years and had enough when they simply quit responding to my requests for assistance regard Allstate errors. I switched to a new agent. Worst experience with the owners of this agency in 40 years of dealing with various insurance companies. Buyer beware! Reading the other reviews, they are SPOT ON. They are happy and friendly when taking your money, but it ends there.

DO NOT even bother wasting your time! You will have ongoing issues that never get resolved and…read morepeople that do not care about you but care about commission in thier own pocket! I've been dealing with an issue from 2015 and it has yet to be resolved! Amanda removed my exex fr the policy and left his debt in my name! The people here won't return calls or emails! I had to drive an hour to show up at the office for them to tell me it wasn't my debt to be dealing with it again 2 years later! They are all liers, my address they had listed was even a fake address so everytime I called in I never knew what to tell them! HORRIBLE customer service with rude people that just lie!