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    State Employees'credit Union

    5.0 (1 review)

    Services - State Employees'credit Union

    Personal banking

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    4 years ago

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    Navy Federal Credit Union

    Navy Federal Credit Union

    (17 reviews)

    The folks at the physical bank and phone services are very nice. My review is about Navy Federal in…read moregeneral. Banking with them was great until I applied for a Credit Card through them and they set up auto payment which unbeknownst to me were being paid 2 days late. I called and asked them why and they said "Whoops." Adjusted to pay on time. Too late, my credit was negatively effected. Then, two times vendors double charged / overcharged my account. NF certainly should have alerted me when a large online vendor charged my account $375.18 twice in a matter of 90 seconds. Instead they fought me tooth and nail. Both times, vendors provided written testimony of their mistakes but NF repeatedly found in favor of the vendor. I had to DEMAND that they actually READ the evidence the vendors and myself provided. It took about 2 weeks in both instances for NF fraud dept. to do their job. Very frustrating! I decided it would be safer for my financial safety to close my accounts (savings, checking & credit card) the first week of Feb. But, in late March I got an overdraft notice in the mail saying I owe THEM $9.83. I call, put ON HOLD, then operator explains that the overdraft fee is because there is no money in my account" and I say "That's because NF transferred my money to my new bank when I closed my account six weeks ago." Her response "Your accounts are not closed. How would you like to pay this $9.83?" Me: "I don't owed you $9.83... If anything, YOU owe ME $9.83 for making me go through all this again!" ON HOLD. Account Management picks up and closes Savings and Checking and waives $9.83. ON HOLD again. Have to listed to prerecorded message. Wants to put me ON HOLD to transfer me to Credit Card services! I demand a supervisor . ON HOLD.... Supervisor is apologetic but frustratingly disaffected. Supposedly all my accounts are closed now, but I can't be sure because they're having issues with their website '502 Bad Gateway.' You just can't make this sheezio up!

    I have been doing business with them for over 40 years! They know banking inside and out. They…read moreprovide great savings plans with the best interest around. Their staff are super helpful, accurate and speedy. The environment is well designed and the banking hours are convenient. I wish they would bring back the coin counting machine; rolling coins yourself is very time consuming and difficult to do with hand arthritis and poor eyesight.

    State Employees'credit Union - banks - Updated May 2026

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