A warm and cosy place to call home during your stay in Florence. This apartment sleeps up to four…read morepeople. It is a one bedroom apartment with a queen sized bed and a pull-out couch that is very comfortable for kids or another couple. All of the furniture is new and tasteful (mostly from IKEA). There is a spacious kitchen, complete with all the essential gear for cooking or baking. There is also a toaster, Italian Moka Pot (Espresso), Teapot, dishwasher, refrigerator/freezer, gas stove, oven and of course many (new) plates , bowls, utensils, wine glasses etc. The bathroom is clean and bright which includes sink, toilet and shower. One of the nicest features of the apartment is the small intimate terrace that seats two people and is fantastic for a romantic morning coffee or having a glass of wine at sunset . The apartment gets its' name "tra i tetti" or "among the rooftops" from the beautiful view of the Italian terra-cotta rooftops. The apartment is on the top floor so the view is quite nice. That being said, those with knee problems or who are not able to do stairs, this apartment may be problematic because the apartment is on the top floor of a building with no elevator. If you are here for the first time, the location of the apartment couldn't be more perfect. It's only 5 minutes from the central train station and easy to walk to. Plus you are right in the center of Florence! Being on the top floor there is very little noise once the windows are closed. There are no trash bins on this street so you won't be bothered by the noisy garbage collectors that come early in the morning. The apartment has all your basic needs ready upon check-in. All linen and towels are provided, as well as your basic condiments for cooking like oil, salt, sugar, coffee, tea and soap for dishes and laundry. Check in/out times are often flexible as well. Great place to call home for first time visitors or seasoned travelers of this beautiful city.

I've never stayed at a apartment hotel before so this was my first time and I was very scared…read more Especially coming to Italy for the first time and renting a apartment hotel was a big deal for me. I'm so glad I made the decision to stay at Relais, because it was a great choice. The location was perfect!!!! Even though the building itself was very small, the rooms were big! The reception was amazing! The cleaning lady came everyday to clean and change towels and sheets. While I was living in the best location possible, many tourists were travelling to get to the area I was living in. You can see everything from the windows of the bedroom! You walk out of the building and H&M is the stores down. Chanel is right across from the front door. There's many good restaurants and everything is within walking distance, and when I mean walking distance I mean two steps out the front door and you're in the center of everything! I will definitely be staying here again and again!

STAY AWAY FROM THIS PLACE!!!!!!!!!!! This is very bad…read morecompany to deal with. We reserved an apt . from them and when we got there to the apt. there was a problem with the ac so we called the company at 5pm, and were told that the owner would come and fix the problem. We went out to dinner and we returned the ac was still not fixed around 930pm. We called the after hours emergency number and spoke with the lady, she said that the owner would go the next day to fix. By that time all the electricity was out so we called back, the lady said the owner would go out the next day. Needless to stay we could not stay in a room with out ac or electricity, so we had find another hotel at 10pm. We found one and moved all our stuff to new place. I emailed the co. no response, I emailed booking.com and informed then. 1 hour later booking.com says that we were a no show so they are going to charge me a cancellation fee. I have emailed think florence and no response. Now I will have to deal with my cc co. Very bad business practice.