I wasn't entirely impressed by this gym when we signed up but I loved the idea that it is 24 hours…read moreand that they had separate saunas for men and women. It was important to us that my daughter(16) could access the gym any time after staffed hours. Two employees assured me that she would have full access. (For clarity she just wanted to be able to go to the gym after work. Gym is unstaffed after 8pm and sometimes she was off at 8:45) She utilized the gym after staffed hours numerous times, until the other day she was not allowed entry. I went to the gym and let her in thinking it was a malfunction with her finger print. The next day I received an email with a list of penalties and fees for letting a minor enter after staffed hours. This information was not included in our welcome package and when I contacted the gym, the receptionist assured me she was a full access member. He was unsure of the issue. I was still waiting for a call back from a manager or the owner. Yesterday I went to the gym and was working out when the female owner interrupted me to give me unsolicited advice on where and how I was performing my box jumps. I kindly declined her suggestion . As she walked away she yelled "you'll break your shins doing that" I informed her that I am a personal trainer but thank you. Side note: she was literally walking around the gym without socks or shoes. I approached the male owner to discuss the issue and she just couldn't help herself. She just had to try and get her point across. Even after I told her I wasn't speaking to her. Carl said he could cancel my membership for me with out penalty. I am going to check tomorrow to see if it's been done.

2 stars because I can't rate how it was to work out there, but customer service is lacking…read more Wanted to try a free pass to try them out prior to joining but my brother couldn't fill out the application online because he wasn't over 23, which is apparently their age limit. Called to confirm this was true and I let the front desk woman know I was 29 and he was 21 and asked if there was any way he could work out. She said only 23 and older could use a free day pass but if we paid a day pass fee then he could work out. Once we got there she took a look at our IDs and turned us away saying only 23 and older can be guests. Not a big deal that gyms have their weird rules but would have been nice to know all the information prior to driving out there - not sure if the front desk woman had an issue with us working out there or she truly didn't know her own policies. Nothing on the website gives an indicator that 23 is the limit to be a guest. Other impressions: We went at 1030 am on a Thursday and the gym was full of older adults leaving a class and working out, but didn't see any younger adults there. Wasn't even offered a tour or anything while there.

Winter month: Consistent hours. The app works great. And staff is available to help. Arriving in…read morethe early hours. Numerous guests, never feels crowded. Cleanliness: Sanitizer stations available throughout gym. The sanitizinv stations have hand sanitizer. The facility is clean and mainrmtained.

The welcoming by front desk staffers like Lilli and Kim. They are professional and knowledgeable.read more

Been trying to cancel this membership for months now and all I get are more excuses of how they…read moreextended it. Tell me how I'm still under contract 1.5 years later. They make you come in which is hard because I do work late nights and you can only cancel if a staff member is there. They locked me out of the account twice and said it's because of mispayment when I could see the charge on my bank statements. I will be trying to cancel again tomorrow and moving to another gym

Enjoyed the gym and classes while I worked out there. Friendly staff, BUT nightmare trying to…read morecancel...I put my gym membership on hold for two months and was told if I decided to cancel I needed to make sure I did so before the billing cycle date. I came in before that date after having to squeeze the time in between school and work when a staff member was actually there, signed the paperwork, and went on my merry way only to discover later that I had been charged for two months after I signed the cancellation paperwork. I'm told I can't get a refund because they can't find the paperwork and I don't have a copy. I wasn't offered a copy, they can't find it, and the burden of proof is on me? It's basically being implied that I'm lying and I'm out $80 because my cancellation paperwork was lost in the shuffle.

Started OT at 8 months ago...I turn 50 years old tomorrow and I am celebrating more strength,…read moreendurance and renewed mindset. The difference with OT than other gyms... 1. Erika (head trainer) strong, fit, kind encourager 2. Heart monitoring - working with VO2 max in mind helps each person specialize their training to their goals 3. Clean facility with friendly helpful front staff Thank you Orange Theory and Erika!

So this was my first experience with orange theory and might I add from the moment I walked in I…read morefelt welcomed and wanted to be there. My first class was with Lacey and my favorite is probably Hernon his playlist hits and he pushes and gives praise his enthusiasm hypes me watching him hype others he's also like other coaches Isabel who will correct your form which prevents us from hurting ourselves and building what we're trying to build in the activity we're on. I'm sure all the coaches are great but these are my favorites thus far and I'm not from the area but would and do return here often. So if you need the push gym wise and aren't self motivated orange theory is a good place to be it's just one hour.....so go hard.