Conveniently situated off Collier Boulevard in Naples, Florida, this Starbucks location provides ample seating both indoors and outdoors. Customers can also take advantage of the drive-thru. While the mornings can be quite busy, it may be preferable to go inside and be served. Though parking can be limited, a little patience is rewarded with an extremely friendly staff. read more

Starbucks - ROSARIO S. CASSATA AT STARBUCKS ON COLLIER BLVD IN NAPLES FLORIDA. - Coffee & Tea Near Me - Naples, Florida

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Order placed at 9:41 AM received confirmation back from the Starbucks app that it would be done at 9:51 AM. Arrived at the store at 9:56. All drinks are ready. Food was nowhere to be seen. Approached a barista and asked for it she indicated she would follow up. 15 minutes later still nothing was done and finally in another five minutes. The order was complete. Almost 30 minutes later than quoted back to us at the app. Additionally the store had no napkins and seemed completely overwhelmed. read more

arrogant da Sean manager. not cool. this is a new Starbucks location been opened since July, I was disrespected by an African American man named da Sean. I found out he's the manager of the store. he gave out a drink way too hot for coffee, it spilled and burned me. I had to ask for it to be remade. I was not shouting or rude. I was kind. da Sean called police next time I came by, while they parked he hi fixed and was hooting and hollering woo!! woo hoo!!! Whatttt!!! yeahhhh!!!! oh YEAHHH!!!! he is calling police on people for no reason after he is the one giving out drinks with no milk or sugar in them just boiling hot over fill hot coffee. spilled all over and burned me. he was giving me an attitude now every time I stop by for coffee. this is unacceptable and I still go here, I don't let him scare me away. I think he has no smarts. you can call police when there is stealing shouting drinks thrown or such. not because someone asked a drink be remade less hot with milk and sugar as I asked the first time . Stop hiring arrogant managers Starbucks. He thinks it's his home thwir he does not care for Starbucks patrons. read more

Why would you wait 15 minutes for a simple coffee? A chaotic mess, not enough staff for the volume they handle, impossible to get the staff's attention if there's a problem. There are many, many better options in the immediate area. read more

I went there Wednesday 7/31 around 4 pm. I had kind of a tough day and just wanted a pick me up. The young man at the window, that helped me was incredibly kind and sweet! I will be back because of him! I wish I knew his name so I could give him a shout out. Either way, service was amazing! read more

This s the worst Starbucks we've ever been to. Garbage cans are overflowing outside. Asked for the manager. Told her name was Sarah but she wasn't in yet. It's 8:15 on a Monday. Really??? Floors are dirty. Both men's and women's toilets have issues and often are not able to flush. Every morning so far they are missing at least one if not two of the thermos of whole milk, skim. I'll, and half and half. We've been coming here every morning for the last week because we're staying right across the street. They generally have at least 6 staff in duty. Only one takes care of in store clients. read more

Starbucks - Outside garbage overflowing - Coffee & Tea Near Me - Naples, Florida

Every time we try and come here they are out of something we try and order. Avoid this Starbucks the one on Santa Barbara and Radio is always great. read more

Wow! Can you say worst Starbucks ever? This place is ran very poorly. Didn't have anything in stock. Every time I tried to order a drink they said they didn't have the items to make it or the size I wanted. Also the cashier was short and rude when I asked questions. When I finally found something they had the girl told me take this persons drink they didn't want it and I don't have time to make yours!! Are you serious right now? What horrible service!! I don't recommend anyone going to this Starbucks. It's by far the worst service I have ever had at a place. Will never go back to that location. The owner sure needs to change things quick and fast if this place wants to survive. I would give this place a negative rating if I could. Please stay away from this place it's not worth it. read more

I am a long time coffee drinker and former dunkin' employee of over 5 years and must say the 6893 collier location is one sturdy crew to work through what they do. Gabriel is very personable and thorough while keeping my order expeditious even when I can be indecisive. I look forward to returning back as I do daily! Look at how clean it is, it's never worse! :) read more

Starbucks - Front entrance - Coffee & Tea Near Me - Naples, Florida

Oh my goodness! What a TERRIBLE experience! I mean, when you have things out of stock, I get it, but having a rude jerk checking you out with an ATTITUDE when you're disappointed they don't have what you want...and NOT being helpful in picking an alternative and answering with short snippy answers when you ask clarifying questions on drinks?! Wow! Then, they messed up a guys drink while I was waiting for my drink and when I asked for my drink - which no one was visibly making - she handed me the drink that had MELTED and said "this is the same thing, so take this because we don't have time"! Wow! Just wow! No one got anything they wanted today because they were out of what we wanted and the alternatives were not suggested. I am always ok when a store is awaiting a shipment - I don't write bad reviews for things they can't control - but your jerks running the counter will definitely earn you a solid one star review! Fix your staff!! read more

This store has not been cleaned in many years. And the restaurant is disgusting. The service is OK. Not great.

I have always had fantastic service at this location. Employees are very polite and my order is ready quickly.

This is the Starbucks closest to where I live and even though I wish it were closer, it could use some improvements. I'll start with " the good " though and say that it's Starbucks! So always the option for me over Dunkin, however sometimes... to frequently for that matter, they get my order completely wrong or if I'm buying prepackaged goods, it's spoiled. I always, ALWAYS, get a venti hot chai tea latte with two shots of expresso (although of late, I cut down to 1 shot)... too many times, they give me the WRONG drink... often a regular latte with extra expresso shots, and it's ugghhhhh. It's heaven when they get my drink right... and it's definitely NOT heaven when they get it wrong. I always go through the drive through so, I'm gone by the time I realize, and stuck with a caffeine source no one wanted. The prepackaged goods issue... is also a big issue for me. I love their eggs and cheddar protein boxes, but sometimes, I guess they leave it out for too long? And the EGGS taste SOUR!!! That's just really horrible, especially tasting them expecting them to be edible. So, as I write this, my rating has actually gone down for this Starbucks. Sigh. Two stars it is. read more

It is a shame that this store manager has decided not to serve dark roast or blond coffee after 11AM since it is inconvenient and "not profitable ". Called Starbucks corp who told me this was a local decision and they could not help. Seems sad that a coffeehouse stops serving the very coffee that made them a household name! Why would the company not have provided a common direction? read more

This is one of the slowest Starbucks I've ever been to. I have had 3 orders take 30 minutes each this week. I order one coffee. An iced americano. It's the easiest drink so how does it take 30 minutes every time?! The lobby is also always full of customers who seem to be just as annoyed with the excessive wait time. Starbucks, you're better than this. Do better. read more

We have stopped at this Starbucks a couple times. It is always busy, but they get the drinks out quickly and accurately. read more

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This a a great stop for breakfast, or a quick snack. I love their drinks and their food. Everything is so good and comes out fresh. However not everything comes out at the same time so you could be waiting 5 minutes for your one last drink. Other than that it's really great. I definitely recommend! read more

Brand new location has been open about one year. Service-level was outstanding. Love the modern new development the architecture and the interior very modern construction. read more

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This location has a super helpful staff who were equally as excited about a pupcup for our dog as we were! Friendly smiles helped make sure we didn't feel rushed to order but they made getting through the line feel quick and easy. All around: friendly and helpful staff and a well maintained and clean environment. read more

Very inconsistent service. Some of the staff are great and others look like they were trained to work at Dunkin instead. One day, they ran out of water and had to close early (ran out of water? How does that happen?). On Sunday, I ordered from the app and went to pick my order up. I always bring my dog with me because she loves Puppacinos (whipped cream in a cup). I was told they "couldn't do Puppacinos now". I asked if they ran out and they said yes. This was around 10 AM. They also didn't have any strawberry inclusion for a refresher. How can they run out of so many things? My drink was supposed to be a Trenta and they gave me a Venti. They remade it so quickly, I'm sure they just threw more lemonade in. Other days, it's completely fine and the staff is excellent. All of the staff need to be trained to work to an excellent level. read more

This Starbucks has amazing drive thru services, they know what they're doing. The cashier heather greeted me at the window gave me my drinks, and told me it would just be a moment for my food. While waiting I asked about the cups and she told me the black rubbery one was something everyone wanted and I should get it while in stock. The only complaint I have is they were out of bags for my order of food. Great service, great location I highly recommend. read more

Very friendly staff but the background music was way too loud...couldn't wait to get out of there.....8:30am and not a soul inside....not a place you want to linger longer than just getting your coffee and get out...not the warm coffeehouse vibe I like...first time here, wont be coming back. read more

It by my house and im a huge Starbucks fan...i go everyday..but i have to drive 10 miles past this one for good service...its a jokke..they are always rude screw up your order and then cld.csre less.... never fails read more

I wouldn't normally bad mouth a coffee shop, but I feel it's necessary to save others from wasting what I consider, a substantial amount of money for a cup of coffee. My husband bought me a tall carmel macchiato today, I woke up about a half hour later, opened the cup and there was less than a half a cup. I realize there is foam, but come on. He paid $4.30 for this. By the way, about .80 cents more than in PA. I ended up making a cup at home anyway, because the amount in the cup was about two mouths full. All I can say is, never again!!! Rip off beyond words. read more

Excellent service! Had my order taken and served very quickly. Great location as well!

service was absolutely terrible. they had no venti cups, and were out of almost everything. The service was terrible and the man i talked to had an attitude and was very rude. they were not organized and everything was a mess. i will NOT be going back. The people were very very disrespectful and the manager needs to step it up. read more

Went thru the drive thru today, and I was greeted by a female,she was very courteous but when I pulled to the window there no greet just "2.75" hands me the change and closes the window, I know Starbucks nationwide where they greet costumers and say at least and thank you or a " have a nice day" read more

Awesome staff! One staff member, Christian, always makes me feel welcome and strikes conversation with me every time I order. Another lovely staff member, I believe her name is stainin? Im sorry for the probably butchered spelling, is probably one of the kindest ladies I've ever met. Finally, teagan is one of the most energetic people ever! He constantly makes my experience at this starbucks so great. And this is just some of the lovely staff that I've had the pleasure of meeting. Looking at previous reviews based on the staff, I can truly see the growth this store has made. Once you actually get to know the staff and treat them with respect, you will only have good things to say. This starbucks is a regular stop for me, and I hope to keep it that way. I recommend proudly! read more

I have been waiting years for this excellent position of a location to open. I was going to give three stars but Tamara was awesome and fix my drink up right, having recognized it was entered wrong. But that's OK because it taste delicious! Thank you for putting a Starbucks here. Five stars will come when the green beans are entering g and making the drinks correctly. They are still learning about Starbucks Double Shot on ice, and the fact that it's shaken, shaken well. My regular store in another city makes them all day long so it's no big deal. read more

Worst place ever. Very rude staff and i got the wrong order. Ordering a coffee never been so complicated. Love stabucks but i would never go back there again. I rather drive for 30 minutes amd not deal with that staff. read more