Peor servicio al cliente! Worst customer service ever!
I never go 1 day without my Starbucks and have been to many locations throughout USA & Mexico. This was the WORST experience I've ever had. Located in Gate B at Mexico City airport, we were relieved to find a Starbucks placed our order, Venti Very Berry Hibiscus Lemonade, (the usual for my niece) and a tall berry berry hibiscus for mom. They gave us a Hibiscus tea with lemonade, when she tasted it and said it realized it tasted different we asked what it was, apparently that annoyed the barista, we told her what we had order and she said the hibiscus lemonade is different from the very berry. We again told her we wanted an very berry hibiscus lemonade and I explained it's a berry berry hibiscus refresher with lemonade instead of water. The cashier said we didn't order a berry we ordered hibiscus. As someone who orders the same drink daily, I know what I ordered. At this point any other Starbucks barista would've made us a new drink the way we ordered, these 2 decided to argue with us first, but eventually poured the drink into the sink and made a new one as requested
then took the straw OUT OF THE SINK and handed it to my niece, we asked for a new straw and she mumbled something under her breath before handing it to us. I pulled up my app and showed her the Verry berry hibiscus lemonade from the menu and she said well Us drinks are different then Mexican drinks, ok understandable, but when I ask for a berry berry hibiscus why not just say that, especially if we ordered in English. We continued to wait for the tall iced hibiscus and after watching everyone else behind us in line get their drinks I asked for our 3rd drink and she said, you have to wait for the timer it takes 5 minutes to brew, iced tea really? Ok, we waited, after a while she slams it on the counter and walks away, at this point Id had enough so I reached over the counter for my straw and left. How hard was it to just correct the drink when we initially asked without all
of the arguing? Any other barista at any other location would've done just that and with a smile. Please avoid this place! My visit to Starbucks always puts me in a great mood, it's my happy place, but this one was a total disappointment. read more