By virtue of being a smaller establishment than other nearby Starbucks and having fewer staff members on-call at any one time, this location falls a bit short.
I don't expect a lot when I come to a Starbucks. As long as you have my peach brewed tea, all is right with the world. They fulfilled that criteria, but everything else was weak.
The service is slow in here. Really slow. When I walked in, one of the two staffers present was busy idling away in the back, while the other was having a prolonged chat with a customer about attending yoga classes. The latter staff member didn't bother to say anything to her co-worker, and I had to wait for a bit before the former decided to mosey out and take my order. When I did, she seemed to dismiss me after getting my tea (I ordered two drinks) and walked off, assuming that I knew to wait at the end of the counter with the employee who was (still) talking about yoga with the customer.
Everything feels very laid-back and lackadaisical in here. I spoke recently about how the Starbucks at Square One was a messy place, but at least there the service is (generally) quick and fairly friendly, if somewhat distracted. At the Southdown location, they've veered to one side of the spectrum and seem to run at their own pace, even if a customer is in a hurry. I didn't care personally, but I can see why people wouldn't care for that kind of employee behavior.
The tea itself was fine. If you need a quick pick-me-up, this is a fine place to visit, but don't be surprised if the service isn't up to snuff. read more