I give my order which included dried strawberries for my GD. Get to window. The person says we can't do that. I said. Why. You have many times she said not here. I said yes here. She says not by me. I said I never said it was by you. I said it was that this location. So nonetheless, after a few words exchange not bad, but I was trying to prove a point that I have bought dried strawberries at 50 Cent a scoop before several times and what I have come to realize is some Starbucks will allow this, and others will not which brings me to my point. I was told it was a corporate rule across the board and they don't break the rules and I said well yes you can and you have. My granddaughter understood that they would not sell them to me, but as her grandmother, I was not happy that I have purchased them before and as my granddaughter said, you've got them here before nanny And I thought wow my five-year-old granddaughter was totally aware of what we have done several times but last night they weren't having it So let's do this Starbucks If it's a rule, make it a rule at every store and every location No exclusions for the inclusions And the reason I know that they're called inclusions because I've seen them on the screen too many times when I was allowed to buy them I will only purchase now for my granddaughter, and I will not partake because an unkind barista was. ... unkind. Do better Starbucks read more

I went to Starbucks today 7/31/26 when myself and others received bad service. I ordered online and waited at least 10 minutes before I went inside to get my order. When I get inside my complete order is not ready and while I am waiting a man says that he has been waiting for his Frappuccino for 20 minutes. All this time the Frappuccino was at the station where they make the drinks but they got his drink wrong. They then made him the correct drink and he went on his way. While I was waiting for my food items the board said my order was completed yet nothing was on the counter and no name was called. After this I did receive one food item but not the other, so I go up to the ordering counter to see what happened. The guy at the drive through window looked like he was doing nothing and looked reluctant to come to the ordering counter, but he did come. When he did, I explained to him I hadn't received my food item and it turns out they hadn't even started on making it. After a few more minutes I did receive all of my items. I was waiting on my order for a total of 37 minutes. Also, when calling out the names on the orders they were so quiet only the person next to them would be able to hear them, except Soph. Soph( I think her name was) was loud enough so you could actually hear her and looked like she was working fast trying to get orders to people unlike the rest of the employees I saw. read more

I'm very disappointed. Online information indicated that Valentine's drinks and snacks would be available starting 2/1/26. When I visited the Forney Starbucks location, I was told they were not participating. If this promotion is being advertised everywhere, there should be consistency across locations. This was a frustrating experience. read more

My go-to Starbucks spot when I am craving a caramel macchiato and danish. Service is good and food is up to Starbucks standards.

Consistently average. I swear the cups are getting smaller. The hubs got a grande blonde with a splash of half and half. Well the half and half must have been ice cold because it instantly cooled the coffee to a blah temperature. Disappointing. My chai tea was fine but I ordered it extra hot, it was not. We're moving away from Starbucks and onto non chain or small chain coffee shops. The Starbucks isn't the same as it used to be and frankly, I'm tired of paying a premium price for average to substandard product and service. read more

This is the slowest Starbucks I've ever been to. Go to the one on Collin and hwy 80!!

I ordered two teas and both are them are terrible! I tried reaching out to this location, but no answer.

The service was great!! Everyone was very kind and polite! Our drinks were not good. We ordered cold brews and they tasted like water. The barista was happy to exchange them for shaken espressos that were too sweet and very bitter! read more

Consistently inconsistent. I have always been a die hard Starbucks fan but the quality at this location and really all, is just majorly slipping. Not to mention you get an attitude if you ask them to remake something. After you spent $10 for a drink. We had to convince the baristas there was no vanilla in the cold foam and had to argue with them after they told us it was pre-made. Although, whoever pre-made it in fact forgot the vanilla. Worst thing overall about this location is the crazy long lines. It doesn't matter what time it is you are sitting in the drive thru for 20 minutes. Needless to say I'm very excited that Dutch Bros is coming across the street. Quality is always on point. read more

This Starbucks suckssss! Dirty, always packed (drive thru line is always around the building) never fully stocked. Just pathetic. Please get it together or build another in Forney that's not inside Kroger. read more

Eww, I just tried my husbands medium roast coffee they just served to us. He just had regular coffee with nothing added. If we weren't in a rush we would be getting our money back! The coffee was less than warm, like room temperature. It was extremely bitter tasting, I couldn't even take another sip. I couldn't believe they would serve it to someone like that! Coffee should be rich in taste, hot and steaming, and with no bitter notes whatsoever. Would they serve themselves coffee like they did for him? I don't think so. I'm pretty upset, I'll be getting my coffee from a gas station rather than here. Treat your paying customers better, make sure it's actually TASTY and HOT. Have a nice day. read more

Great customer service and coffee is always right I'll always recommend Starbucks. It's my first love read more

I usually get the same thing. I asked for light ice no foam. They hear... please crush my ice & add extra and then make sure there's 1/4 cup visible foam. On a different visit they had the nerve to blame the drink. Yes I know the drink makes foam when you shake it that's why people ask for no foam. This is by far almost as bad as the Starbucks on northwest highway and 635 in the hood. I cannot believe that you're the only drive-through Starbucks in Forney and you manage to suck so bad that you have a 2.0 star review. read more

Starbucks - Coffee & Tea Near Me - Forney, Texas

Store was quite busy when we came in. There were several people working but no hustle by any of the employees. We waited 30 minutes for 2 basic lattes. Be warned read more

zero stars went here 4/8 around 7 pm and the girl working drive thru refused to make my order, saying they can't make that via drive thru . Mind you I order a honey citrus mint tea from this location in the drive thru the day before and have been for months. Won't be coming back here ! read more

I'm absolutely positive that the worker at the drive thru window took a picture of my debit card and purchased things with my card... I literally only stepped out once today to purchase a coffee and then this happens. Never going back. read more

Worst Starbucks I've ever been to. If you aren't prepared to wait 30 minutes for a drink, even if it's ordered with time through the mobile app, then I suggest you go to a different Starbucks. Oh also, there's a big chance you're order is going to be wrong and you'll have to wait an additional 10 minutes for them to correct it. read more

I wanted to give a special thanks to the early morning crew on Thursday of this week! I drove through to pick up my mobile order before 6am and the barista said, "If you pop the lid off, you'll see I swirled some hearts on there for you." So thoughtful and what a cool start to my early morning and crazy day. THANK YOU STARBUCKS!! read more

Starbucks - Starbuck's Love! - Coffee & Tea Near Me - Forney, Texas

This has got the be the most understaffed, or inefficiently running Starbucks. Wait times are so long everytime I come, I literally change my mind. Especially in the morning, they need to be over staffed. I've purchased coffee to make at home just to avoid coming here, but sometimes when I have extra time to kill, I'll come torture myself in the long line for a cup. Please somebody do something because this is the most convenient location and I'd like to be a regular customer, but I cant because of these wait times. read more

I just bought a cup at Starbucks and was told by the barista that they could not feel it because due to the Coronaviruswhich is understandable but what is the difference between them handling are cups that we drink from with wet hands and touch our lids that we drink from? read more

Starbucks - a cup with a straw in it - Coffee & Tea Near Me - Forney, Texas

Can't go wrong with my local spot! Love the energy and greetings you receive as soon as you walk in. This spot is always busy being the only brick and mortar store but the team is always hustling to push out our drinks and snacks. read more

The manager is way too hard on people and expects them to stay late to serve customers when he knows full well that the associates are risking their lives for very little pay for entitled customers. School is out... what if they have to leave because their sitter won't let them be late? What if they've closed the cash drawer already? What if they need to go home to home school their kids? Like... don't berate your staff in front of other customers I'd you care about your customers so much. read more

Every single time I use this store my drink is never right. Simple tall dble toffee nut latte with whip. The experience socks Every time, your baristas don't pay attention to order or lacking experience read more

Be prepared to wait in the long line every day (I'm a regular), not due to the workers fault they are just in a crowded part of forney. one of my favorite locations to go to due to the friendly service and good coffee. shout-out Rebecca everytime I go she is very customer orientated and always in a uprising mood. Love OKthe way her and her team work together to provide the best service to us coffee lovers. read more

If you go through the drive-through window and your drink is not ready. they will make you drive around and get into the back of the line and come all the way through the ordering line again!! read more

I've lived here in Forney for 4 years. Big Starbucks-head and I come here often. Yes the line can be long but that's not necessarily the employees fault, I go inside and see them working hard and doing the best they can. No one is on their phone or lolly gagging. I can only speak from my own experience of course and my drinks are always right. read more

Save yourself the time and headache and just go into the Starbucks at Kroger that's .2 miles away. Mobile order sent at 8:23 and was not ready till 8:55. I knew better and placed the mobile order 11 minutes out even though it said 1-4 minutes prep time. I should have knew better as it's not the first time this store finds themselves so behind on orders. I can't remember a time I have seen so many pissed off people from all the people waiting and employees. Almost felt bad for the employees as not a single one outside of the cashier would make eye contact with any customer waiting. read more

Starbucks - Coffee & Tea Near Me - Forney, Texas

Friendly crew here there are- fast maybe not so much. At times they seem able to create a line out of 1 customer all he while greeting smiling and meaning well. Women's restroom seems to always need maintenance of some sort. Men's the door lock refuses to accept being fixed apparently. read more

Starbucks - Coffee & Tea Near Me - Forney, Texas

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I'm never returning to this location again. First, I walked into Starbucks and four employees looked to the door and no welcome me. There were five employees when I entered at 6:20 a. m. Only two customers in the restaurant who were seated and waiting for their drinks. I walked to the register to order my drink and four employees were standing up talking. The fifth employee was making drinks. The four Caucasian ladies who were talking never acknowledged me standing at the register. They didn't say, "one minute" or nothing. They were talking as if I wasn't standing there. The woman who was taking orders at the window removed her headset from her ear to around her neck as she chatted with the other three ladies standing near a coffee machine in front of the register. Whomever was waiting at the window was waiting like me. What they were talking about had no sense of urgency to have us all waiting for a $5.68 cup of coffee (venti). As I stood there for 3 minutes with no acknowledgement, I realized I was waiting my time and headed for the door in an attempt to give my business to another Starbucks on my commute. This location is a disgrace to the brand. Support local businesses...please. I shall never support this one again. read more

Continuously closes store and makes you go through drive-thru to pick up mobile orders. They don't tell you that ahead of time, and instead of turning off their mobile orders or changing the wait time on it, they let you find out after arriving at the store. This happened to me for the 5th time today. The app said 4-7 minutes for my order, then when I got there, the door was locked and the drive-thru was wrapped around the shopping center (at least a 30 min wait). I spoke with the manager, and she refused to let mobile order customers come inside and refused to give me a refund, but my coffee would've clearly been cold had I waited. WORST COSTUMER SERVICE EVER. read more

Starbucks - a note taped to the window of a coffee shop - Coffee & Tea Near Me - Forney, Texas

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Basically your normal Starbucks. The road construction around them isn't their fault but it annoying. I am a coffee-aholic and I like the convenience of Starbucks. I thought this one is fine, nothing great, nothing bad (except for the road construction). I am a little annoyed sometimes when deference is given to the drive through customers. I don't really like getting my coffee at the drive through for some reason and I like going inside, and maybe it makes sense to focus on the drive through customers first but I sometimes get a little annoyed by it when a place is slow or understaffed. read more

Starbucks - Coffee & Tea Near Me - Forney, Texas

I came in here off the highway because I needed that extra pick-up. I ordered a Vente Ultimate triple shot Frap; that did the trick! Clean lobby, proactive staff....plus gender neutral bathrooms! Thanks and thanks again. read more

The only word I have to describe this place is RUDE RUDE RUDE. I work editing videos and after a while of working and helloooooo drinking cooooofeeeeee, I took a veryyyyyy short break of like 5 minutes to rest my eyes and keep working, guess what happened, I feel someone poking my shoulder, I opened my eyes and I see this guy with Starbucks uniform telling me, sir sleeping is not allow here. And I said helooo do you see me sleeping? what about breathing I said, is that allowed here, I can't beleive how RUDE they are in this Starbucks. My wife and I have been coming here to work but I think will go some place outs. read more

Worst Starbucks I've ever been to. I'm new to Forney, and this location is consistently disappointing. They can't keep things in stock. The staff is not equipped for rushes. I had to stop ordering decaf coffee drinks because I am served regular. My order has been lost several times in the last six months. They do not offer compensation. It's a nightmare. Save yourself the trouble and order at the kroger location that's practically next door. read more

been coming here for almost six years and the past year it has continuously become the worst location I have ever been to. I have given it a lot of chances but they just cannot make my drink right anymore. although the service is okay I'm not gonna force myself to drink something esp with that price. I'm a broke college student and sadly would rather drive the extra ten minutes than come here. they close randomly and take forever to make your order even if it's a mobile order. read more

Shout out to Nathan in the drive thru this morning! You were so kind and made my morning! Thank you! Customer service was amazing today!

Don't go if you have an appointment somewhere! We waited for 25 minutes for our 2 drinks and we were late to the Texas rangers game on Mother's Day so I did not get my free give away blanket that I would have gotten if I had not had to wait so freaking long!!! They had one girl walking around doing nothing. One girl was trying to crank out the drinks but after 25 minutes I finally asked where they were and they didn't have our order even though we had paid. read more

I just had one of my worst experiences ever at a coffee shop. I'm embarrassed at how angry I got and I'm still fuming. I wanted to tell customers to not place orders because it'll take 30 minutes. read more

This is the worst Starbucks ever and unfortunately closest to my home. I literally go daily and they mess up my black coffee with a splash of milk. How is that even possible? In addition to that, you can clearly see they have a high turnover right and can't get any dependable employees who can pour a cup of coffee. If you go through the drive thru because heaven forbid they allow you to order ahead, you have to wait at least 20 minutes..and that's in a good day. read more

Always very busy but you can't beat Starbucks coffee. Love how this location has creative seasonal decorations.