Not for Kids and Non-Gujaratis. Do not travel with them if you have kids and you're not Gujju. We had horrible 9 days tour with them where: 1) they were late at every stop, I mean every stop whether it was 15 mins bio break, 2) in bus, hotels, restaurants people speaking loudly in Gujarati, bring noise cancelling ear buds but even then your ears will not thank you after long 9-12 hrs everyday, 3) my son's seat was hit 20+ times from back and tour manager (Vikas) took other passengers side and was super rude, didn't even listen to our concerns, 4) I filed a complaint with their office but no action was taken (or we don't know what action was taken), 5) very cheap hotels, smelly carpets, squeaking beds, no AC or not turned on, 6) rest area stops on expensive Autogrill shops (must have some sort of commission), 7) cash only optional night tours, if you do not say yes, they will yell and sell very hard, some sort of hawala going on. We wanted to abort the tour but they didn't even give us a ticket back to London. Never ever book with these scam artists and very rude people. The only good part was the amazing driver (coach captain) and good overall food, rest was a trip to HELL! read more

Two Words: Neverrrrr Againnnn I took the 12 day Europe Tour with my family and here are the things to note if you consider doing the same: 1. Every day we ate Indian food. When I say every day, I mean every single day. At Rome, go to an Indian restaurant for dinner, in Paris, go to an Indian restaurant, in the hotels, get Indian food catered to you. Me and my sister were so sick of having the typical Indian food for every meal: Punjabi entree, naan, biryani, salad, etc. We barley ate for half of the trip because we were so tired of Indian food. It was annoying because when you're in Italy, you would want to try native food like pizza or pasta, but we were stuck comping down on chew naan and over spicy paneer. 2. You will spend so much of the time in the tour bus, the traveling from one city to another is insane. They drive 5 hours in the morning, 5 hours at night and it gets very annoying after a while. They would stop at rest stop areas for restroom breaks which I was thankful for, but don't let that fool you. The restrooms are so disgusting. Because we always ate at Indian restaurants, we always used the restrooms there and it was the worst. There was always just one stall for 15 women in the tour. 3. Everything is so rushed. The tour guide would take us to a popular area, leave us there for an hour or 30 minutes to roam around and then we would meet again at the same spot for the next event. What bummed me out was at the Colosseum in Rome, we were rushed because we had a mini tour to attend so we barely got times for pictures and did not go inside. When was I ever going to visit the Colosseum again? This happened at multiple cities, we did not get to see a lot of places we wanted to explore. 4. The hotels were mehhh. I still remember the hotel in Rome and Switzerland, both were runned down, old, and dirty. Some hotels were on the better end, but be prepared for some that are not. I would say if you are Indian and are okay with eating Indian food every single day and do not want to plan anything, you may think about doing this tour. My parents enjoyed this tour because they did not have to worry about anything, just paying. They did not have to worry about reserving hotels, activities, and safety concerns in Europe. The others in our tour group were all Indian families so if you are not Indian I would not suggest this tour. There was an Australian family on this tour and they absolutely hated the tour and the food as they ate plain rice for most of their meals. I would love to return back to Europe and travel without a tour to revisit the areas that we did not get to spend as much time as I wanted. read more

We had first called Star Tours UK, without looking at the price, but just based on friend's reviews. When we called, we talked to Mr. Jayshiv Parekh about the different Europe Tours. He provided excellent customer service on that call. So, we then booked Treasures of Europe Tour online for 8/1/2022. We frequently had conversations with Jayshiv, until the employee from Star Tours picked us up from the Heathrow airport. For our tour, Mr. Amit Pradhan was the Tour Manager, while Mr. J.J. was the coach driver. We were sitting right behind J.J., and as such noticed that he was very skilled driver. He knew how to maneuver in the traffic, without making a single "oofs". Amit not only had the detailed knowledge about the tourist spots, but was very well versed with the different spots that came up as the J.J. was driving. Both Amit as well as J.J. were very friendly and caring to all of us. In just a day or two, everyone on the coach became like extended family, including Amit & J.J. We were all joking and having fun as if we were on a family tour. In Italy, the group said that they wanted to eat Pizza & Pasta. So, Amit arranged twice for us to get that also, along with the Indian food! In Paris, Amit also arranged for us to go the Top Level of Eiffel Tower. On the last day, we all wanted a group picture with Amit & J.J. Many of us also said that we will take another tour, in which we hope to have Amit & J.J. again!! Yogesh R. Shah, Pharm.D. Los Angeles, U.S.A. read more

They tend to hide offers that are available and customer service folks are unhelpful and rude. I booked two tours for treasures of Europe and historic Scotland. At the time of booking no where on the tour page on the website there was any mention of offer for free stay in London if you book two tours. I spoke multiple times with the customer service representatives who also failed to mention the said offer. It was only after we were given the brochure on the tour did we find out that there was an offer for London stay if two tours were booked. Honestly, I am a little surprised at the lack of transparency from the folks handling this. When I called the office today, I was very curtly told that nothing can be done and they were sorry they missed giving me the information but now they can't do anything read more

Misbehaving in travel Star tour UK I've traveled with my family in "06 Days - Best of Europe without Disney". We stayed in Novotel Hotels & Resorts, 91120 Palaiseau France. My daughter and I was misbehaved by the Novotel hotel reception. I had called the tour manager "Heramb Joshi" to the incident location. I was calling Police but didn't call as suggested by Heramb Joshi. Later, I reached out to Star tours about the incident. I was surprised that Heramb Joshi didn't update Star tours about this incident. After so many phone call and emails, Mr. Jigar Damani said that identified reception is not in service for Star tours. This doesn't solve the problem. Star tours screwed our entire vacation, and nothing has done to the guest recovery. Star tour doesn't care about your respect and dignity. Star tours charges traveler hefty money for Quality vacation. I don't want anyone with face the same situation which I and my family faced, IT IS NOT TRUSTWORTHY TRAVEL COMPANY AND WORTH WHILE TO LOOK.. Stay away from this tour company. read more

Treasure of Europe - departed on 21st July - 9 day - The WORST TOUR MANAGER - MR. NANU Star tour holds the great value which has been ruined by their tour managers. You can review all negative comments in Trustpiot. The most common complaints are related to Tour manager only. Don't book the tour if your tour manager is MR.Nanu. No complaint for star tours and their drivers. Drivers are really good but they can't do anything against rude managers. I booked the tours for senior citizens travelled from India and this guy named as MR. NANU was completely unprofessional, very rude. - He didn't allow them for toilet breaks even they are diabetic, everyone suffered lot - the toilet in coach is just for show off as they are not for use. - Never stopped at any good service station for toilet break -Mr. Nanu the rude guy has no sense yo talk with people. - mr. Nanu left young family and their kids at Switzerland without any instruction as they been late for 2 minutes. - Mr. Nanu was rude to few citizens as they asked just for room details. - Mr. Nanu rudely argued with few people as they turned up early for breakfast Everyone in our coach has given written complaints about him so; we are sure star tour has take some necessary action against him. WORST TOUR MANAGER - MR.NANU Guys, don't take chance if your tour manager is Mr.nanu. read more

Booked my first coach trip with them to enjoy Valentine's Half Term - The 4 Day Paris Tour. They seemed great when booking the tour and ensured every facility which then turned sour on the actual trip. Detailed review on the review centre and Trust Pilot website. When asked and made suggestions about improvements, the company got very defensive hiding behind excuses, making feeble apologies and left a what you would call bad taste in the mouth. I would suggest to get all your answers to questions asked in writing and not trust their call centre be it even minor queries. Overall, Star Tours UK used to be good and so used on a friend's recommendation who was surprised and embarrassed too but new cost cutting and poor response to critiques have made them a bad experience. read more

I had a very bad experience with Star Tour. I did the booking with them for 4 Day DisneyLand(1st hune to 4th June 2017) and it was horrible experience. Firstly, They provided false/wage information during my discussion one day before the Tour, The person on the call centre(Not 100% sure on name but i remember he mentioned his name Himasnshu) din't have answers to my query he was not tranferring my call to his supervisor I have asked him to drop me a email he din't turn up with reply regarding my pickup and driver, he again forward my invoice. The pickup from Coventry was scheduled at 3:45 AM. I reached pickup point at 3:15 AM by taxi as suggested that we need to be at pickup point 15 minute before. Got a call from Star tours around 3:15 that the pickup has rescheduled at 5:00. Again i have to pay taxi to come back home. I have asked about reimbursing the taxi fair but they said we will come back to you on this but nobody has turned up, All the discussion after that was like an extortion. Them the fun started i had a big fight with customer care person to give me pickup driver number to get an actual idea of whats going on. Finaly got a call from driver that i will pick you at 5:15 from home but still he reach my home around 5:30. The driver was litteraly feeling sleepy after i said he took a break have coffee and started the journey again but not for wembley its for junction 24 Folkestone Finnaly we reached folkestone 2:30 hours late then the schedule pickup and every member of my coach was waiting there. Due to the delay whole 1st day was spoiled and we coud't able to see anything. we staright went back to hotel via Paris city. The tour guide Gareth was fantastic guy with very good knolwdgeble, but the problem was he was driver and tour manger so it was very difficult for him to mange The hotel was good in Paris but the breakfast was worst, they have given cold bolid egg and not much of options to eat. I have used star tours in past 2 times that time the experience was awesome but this time its a worst. I will not recommend anyone to star tour in future Rishi cascade.rishi@gmail.com read more

We did the 3 day Paris Tour w/ Disneyland. This tour was booked by my aunt so we had no expectations for what to look forward to. She was given a brief description from the website and nothing else. To make things clear for future reservations, let me summarize this trip: 1) this trip is meant for people who don't care to actually experience Paris. Tours are given as a drive through by which every site is viewed from your bus seat. 2) the most time you'll spend on this trip is on the bus. To get from Southall, London to Paris will take 10 hours. 3) the tour runs on desi-standard-time. We left 1 hour late because for some reason we needed to wait for passengers that arrived extremely late. At Disneyland we were told that anyone who doesn't board the bus at 6:30 sharp will be left behind, LIES. We waited 32 minutes, again, for a couple that got lost. 4) the driver doesn't tell you the full itinerary. If you like to play the waiting game then by all means, this is for you. 5) surprises happen.. a lot. We were told will be dining at 2 different restaurants. Surprise was that it was the same restaurant but at different locations. The restaurant was BHOJAN. - it was the worst Indian food I had but it was horrible. Food was cold, naan was the size of a samosa and cooked on a tava that made it very hard and chewy. There were no food labels so some of the food was meant for Jain dietary restrictions--- not my cup of tea. The food was bland, no spice at all. 6) hotel was novohotel, 1 hour outside of Paris to keep you stranded and without options to wander out on your own. 7) the tour guides assistant had no idea of the plans and was extremely misguided. Not to mention she almost got 5 of us killed by having us cross a busy street against a cross signal by walking us to the wrong restaurant!!!!! Seriously woman?!! 8) Throughout the trip you're told to "please hurry" while you're eating, while you're touring, while you stop for breaks. My god, please, I'm on vacation to RELAX not to jog through chores. 9) on the bus you're told to use the toilet for emergencies only. Except the riders chose to use it frequently and there was absolutely no regulation towards this. So if you like to ride in a bus full of shit, then be my guest. In all, save your money people. Worst guided tour ever. 1 star for the driver Thomas for being enthusiastic. He was a great driver and with such long driving time, I didn't not feel road sick at all. The company itinerary and employee training is the real issue here not the driver. read more

Posting on behalf of my parents. Following are their comments on a recent Europe tour with Star Tours. From My Dad- I am a senior citizen recently visited Wonders of Europe by coach during 22nd - 31st of August 2015 with my wife. Following is our personal experience with Star Tours. Everything was good (like staying in hotel, food etc) except one which is very critical to any touring, the Tour Guide. Our tour guide was Ms Kamal with whom we had a terrible experience. My wife had an ankle sprain while getting down from the coach at Eiffel Towers, Paris. We informed this to Ms Kamal. We visited the Eiffel Tower since the lift was working but while coming down the power failed at the second floor and it was a nightmare to come down by the stairs. As a result we reached the coach a few minutes late. Instead of showing any empathy (because of an ankle sprain and power failure at Eiffel Tower), Ms Kamal accused us and uttered derogatory words like Non-Sense and Rubbish 3 times in front of all the tour members. It really hurt us. We have visited many foreign countries but never had such bad experience anywhere. While we understand that we need to be punctual to be able to complete the tour on time but that was not the way to handle any situation. I am really surprised to see a reputed touring company like Star Tours employs such a rude and tourist unfriendly guide. She must be trained on how to courteously behave and deal with tourists specially senior citizens. So, I suggest anyone booking through Star Tours must ask about the tour guide and if the tour guide is Ms Kamal then you should think twice in selecting the tour. She is Arrogant, Short Tempered and not at all TOURIST FRIENDLY. read more

We booked MJEP tour(Majestic Europe) for august & it was worst experience ever&waste of hard earned money. Tour manager was horrible/nasty & some hotels are not up to class/standard(dirty smell from non smoking rooms) & hotels with out AC in Paris. food except Paris is bad or tasteless.sight seeing times are very less. No WiFi/less leg space in bus. Before booking star tour promise us to get first four seat in bus as we are first one to book that tour but tour manager refuse to give/honor,instead he took front two seat for him self. smell of alcohol & cigarettes from his mouth . whenever ask Tour manager try to insult our guest ,he show movies of his own choice & listen to music of what he likes (in-spite of some people request he refuse to change movie or songs) People including tour manager are sleeping for boring movies as no one was interested. wasted lots of-time for shopping instead of sightseeing for his commission/gift. called higher authority to complaint & certainly will not recommend star tours for others. read more

Good deal for short time. Dinshaw is an excellent manager- underpaid and overworked. Sean is an excellent driver- contracted bus driver. Buses are not owned by Star Food- needs a major change. Star must bring back caravans with fresh food they used to have. Eating Mutter panir and Dal Makhani most often by local Punjabi food places is a limit. They need to serve local lunch and Indian dinner but variety in Indian dinner is a must. Indian citizens possibly will not appreciate local lunch but then they need to be separated from NRIs with non indian kids who want a variety. Hotels were okay. They can do better. Food at hotels was crummy. I have never seen more mushy eggs. Eggs are easy to cook but I can't understand how they can mess up in eggs!! Eggs were not enough at some Swiss hotel. They refused to serve more. They gave eggs for five people when 47 needed them. We could use a newer bus with more facilities Bus had a small dingy restroom that was only for emergency. I expected a full use restroom. Europe itself is a pit. Everywhere you go you have to pay for rest room use per person. That is cheap!! You come to Texas and enjoy the best restrooms at Buccee's gas stations for free. Clean with marbles all over and decorated like a 5 star hotel! read more

Excellent trip and great friends made on tour. Thank you for a memorable time. Cant wait for the next one when we go Italy & Swiss

Avoid this people if you can. Total waste of time and money. They have a misleading booking system to watch out for if you are living outside London and want a pick up / drop off outside London. We were told before booking that they would arrange pickup and drop off near where we live and asked to make online booking and contact them. Once done they said that they cannot arrant pickup and we will have to arrange one with taxi that cost us £200 extra. Yes, eye watering £200 in addition because all their pickup points does not have long term car parks. Tour started 2 hours late, old ladies 70+ who started at 5 from tooting and came to their pickup points for 6:30 Starr was made to wait until 8:30 sitting outside in cold. As usual ferry was missed and nearly had to rush through all the first day itenerary. Because of this kids and toddler had to wait until 10:30 at night for dinner. Indian vegetarian dinner served on first night was ok. Was meant to continental breakfast buffet but nothing more than bread, butter and jam. Worst value for money. Second day itenerary was ok could be better compared to what other tour operators offer. Night dinner was the worst we ever had. If travelling with kids, this would be the last food you would want to give to your kids. Last day is nothing more than waste of time, except for madurodam. Was told trip to chocolate factory but it was nothing more than an outlet no demonstration. Same for the cheese factory on second day. All this just for snatching some commission from these outlets I guess. Missed the return ferry I spite of doing nothing on third day and had to wait for 2.5 hours. Worst tour you can give to your family and no value for money. Only good thing about the trip was th guide who was friendly and tried to help with the mess. Avoid these tours. read more

My son and I on the 'Panoramic Europe Tour' from April 30th to May 4th with Star Tours. We had the best time of time: the food, the hotels, and the services were all great. We had wonderful Indian food each day (buffet style) - so, if you are always worried about food during your vacation, you don't have to with Star Tours (though I think the food is only available on certain seasons). The hotels exceeded our expectations; for the very economical tour price, we were pleasantly surprised by the roomy and modern rooms. And last by not least, our manager and driver, Rajesh Shetty and Wajid respectively, took care of us like family. They did ordinary things in an extraordinary way; for example, they gave all the passengers little memento key chains in each of our seats in the last day of our tour. Also, by the end of the 5 days, we felt like we were saying goodbye to our family - we had made wonderful relationships with many of the passengers on the coach. I would greatly recommend Star Tours to all our family and friends. read more