I will never use Star Services again. I am in Texas and needed expedited service of 9 federal subpoenas in the Los Angeles area. I found Star Services on NAPPS and emailed a detailed itemization of our needs on a Friday. Jeff called me for clarification and after I explained in great detail that there were 3 Zoom deposition subpoenas (for which no mileage fee was necessary) as well as 6 document subpoenas (for which a mileage fee was to be paid to the place for production), he seemed to understand the assignment. I was a little taken aback when he immediately emailed 9 separate electronic invoices, demanding payment before even attempting service of a single subpoena. We typically pay invoices AFTER the service is completed. He quickly served 1 deposition subpoena and 2 document subpoenas (to the same address) on Sunday, and we paid those invoices in less than 24 hours on Monday morning. At 2:00 p.m. CST, I emailed Jeff requesting that he cancel service of the 2 remaining deposition subpoenas but to proceed with serving the 4 document subpoenas. Six hours later, at 7:45 p.m. CST, Jeff emailed revised invoices removing the charges for service of 2 document subpoenas (as opposed to the requested deposition subpoenas), closing with "I have gone well above and beyond here as far as adapting to your needs, please make sure the invoices are paid". I replied with a polite email requesting that he please revise the invoices to add the mileage fee to the document subpoena invoices. At 8:15 CST, Jeff called my cell phone and proceeded to argue with me about the mileage fee. I attempted to clarify for him (he had obviously failed to recognize the distinction between the deposition subpoenas and the document subpoenas) and he became irate, claiming that he had done everything we had asked and stating that "this job is too much trouble". He went on to tell me he was throwing our subpoenas in the trash and cancelling the remaining invoices. I've been working with servers all over the country for 30 years and have never experienced such a lack of professionalism. read more