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    STAR Physical Therapy

    5.0 (1 review)
    Closed 7:00 am - 5:00 pm

    Services - STAR Physical Therapy

    Physical therapy

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    8 years ago

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    Tier 1 Orthopedic & Neurosurgical Institute

    Tier 1 Orthopedic & Neurosurgical Institute

    2.3(3 reviews)
    1.2 mi

    I was initially optimistic because they scheduled me quickly, but the actual visit was a major…read moredisappointment and left me feeling incredibly upset. First, the lack of cleanliness and professionalism was shocking. When my fiancé and I were taken to a room, there was a used, messy cast from a previous patient left wide open on the counter. The assistant's response was to say "oh crap," throw it in the trash can inside our room, and leave it there without sanitizing the counter or removing the waste. Second, the consultation was dismissive. I have been waiting two months with a clean break in my finger. Instead of discussing a recovery plan, the doctor tried to talk me out of surgery, asking why I even "needed" it and suggesting that some people just live with unattached bones. As a 37-year-old who uses my hands for everything, "living with it" is not an option. I felt discriminated against--perhaps due to my insurance--and felt like she was only agreeing to the procedure because I pushed for it, not because she cared about my quality of life. Finally, the wait time was ridiculous. After the doctor left, we were told someone would bring a piece of paper to finish up. We sat in that room for 45 minutes. My fiancé had to check the hallway multiple times just to see if we had been forgotten. I left the office in tears and did not go through with the surgery there. I am now seeking a second opinion from a surgeon who takes my injury and my hand functionality seriously. I would not recommend this facility if you are looking for a clean environment or a doctor who listens.

    I broke my leg in two places! Dr. McKinney and his staff did an absolutely awesome job on my…read moresurgery! The staff is professional, friendly and very helpful. I would recommend them to everyone!!

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    Tier 1 Orthopedic & Neurosurgical Institute
    Tier 1 Orthopedic & Neurosurgical Institute - Tier 1 Orthopedic and Neurosurgical Institute is a Orthopedics serving Cookeville, TN

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    Tier 1 Orthopedic and Neurosurgical Institute is a Orthopedics serving Cookeville, TN

    STAR Physical Therapy - physicaltherapy - Updated May 2026

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