I purchased a sleeper style sectional last year from the Brick on Regent and purchased the…read moreprotection plan they offer with it. I made a warrant claim, as the couch was defective and falling apart. Despite them advertising that they would cover 100% of the cost when purchased, they only provided me with 70% of cost. I wasn't thrilled but it wasn't the end of the world. I then decided to purchase a love-seat recliner from a salesperson named Chris. Everything seemed pretty straightforward with the purchase at the time. I got a call a couple of weeks after purchase confirming that delivery would be on a specific date. Due to my work schedule, I had to book off the entire day in order to be home. I get a call after the purchase asking if I'd like to buy warranty on the couch, and I agree. I go back in to the store and meet with Chris, who helps me with the purchase of the warranty. Right as I purchase the warranty, he says he might have made a mistake on the delivery. I clarify what that means, and he says to not worry about it as he will fix it, and it's just a technical problem. I confirm with him that I should still expect delivery on the agreed upon date and he says yes. Fast forward to the day before the expected delivery, I receive a call from the Brick, asking what day I'd like to have delivery on. I told them that it was already confirmed for tomorrow, but they tell me that Chris cancelled the delivery date when I came in to purchase the warranty. I asked to speak with Chris who just continued to dodge my questions and told me I have to book a new date. I asked to speak with the manager, Steve, who was also unprofessional and just kept telling me that Chris told me previously that he changed the delivery date (which was incorrect). When I told him how frustrating it was that I took a day off work for nothing, he told me that I got the couch on sale so I should just be happy with what I'm getting. Not only was it beyond frustrating to have my delivery date moved for no reason, and not being told about it until the day before, I was also extremely disappointed with how Chris and Steve dealt with it. I've shopped at the Brick on Kenaston and bought about four different types of furniture from them. Every purchase from the Brick on Kenaston was seamless, and the staff were super easy to deal with, however this is my first interaction with the Brick on Regent, and I am beyond frustrated. I will never come back here again, and will continue to never recommend anyone to shop here.

Tonight I went and picked up my four bar stool chairs . Was treated excellent and think it was…read moreJason or Justin lol. Any way I am disabled and he loade every thing nice a professional like. Very friendly and acomadating

Just a simple phone call to inquire about a chair I had seen on the floor 1month ago. I didnt…read moreexpect more than a " yes its there' or 'no it sold' , followed by a "have a good day". Instead I had a full conversation on color , better choice of fabric, and the room it will be in, along with the best price available. Honestly, this was refreshing and a nice change from cheap, quick sale big box stores. Well done, and certainly we will come across the city to shop again! Pleasant sales person here we come!

Amazing professional company from start to finish. My older parents are thrilled with the…read moreexperience of purchasing a new couch and having their 27 yr old couch removed by Kern Hill's awesome delivery people. Thank you for quality, well built wood frame furniture.