Fair prices are found at this business. But I'm a fan of the customer service, delivery, and…read moreassembly. They have good quality furniture, and even more listed on their website than what's available on the floor in the store. I appreciate how patient and understanding they were with me. I'm a working single mother having to count every penny, and they were so patient and helpful.

From the owner: We sell NEW furniture & appliances. We service new & used appliances. We service any furniture that…read morewe sell.

Recently bought a mattress from Mattress Firm in Stillwater. The manager was extremely helpful and…read morenice. he was able to answer all of my questions and i never once felt like he was making stuff up or trying to get me to buy a specific mattress. He genuinely wanted to help me find the mattress that was best for me. Also they had a very nice selection that was organized in a way that you could tell one type of mattress from another. After shopping at the majority of mattress and furniture stores in Stillwater i choose to purchase from Mattress firm and i would do it again. Delivery was prompt and quick and the guys were very nice despite having to take the mattress up stairs. I am very happy with my new Beautyrest mattress and the service i received.

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'll shop confidently with our Love Your Mattress Guarantee®. That means you'll get a low price on America's best brands, including Sealy®, Tempur-Pedic®, Sleepy's, Serta® and more. You'll also get your new bed delivered your way and with a 120 Night Sleep Trial® to make sure the bed you chose is the perfect one for you.

Poor Customer Service!!! Would give zero stars if abke,I rented a uhaul 4/12-4/14/24. I picked the…read moretruck up at 1:07p. At that time, I clarified with the clerk, Winnie McNutt, how days run and informed her that I would be returning the truck on Sunday, 4/14. She confirmed that that would be a 2-day rental. The contract print was difficult to read. The mileage listed on it was incorrect which I noticed after viewing it on a computer. I had taken pictures of the truck and odometer just for reference. I returned the vehicle 4/14 at 1p. I noticed on Monday that I was billed for 3 days which I figured it was just a "hold". On Tuesday, I called the McAlester Uhaul back to discuss the overage related to the charges. Once again, I spoke with Winnie. Her tone was condescending and short as she questioned why I hadn't spoke up about the mileage before leaving the store and that I picked the truck up early and that caused the issues. My biggest concern wasn't the 1 mile overage I was charged as I shared with her, but I was concerned about the additional day I was charged. I informed her that I had obtained pictures that had date and time stamps on them the verify what I was saying. She then informed me that she would send it to the regional manager and that he would want me to send the pictures in. 4/22/24 I called the location again and spoke with Cleora, I shared with her the situation and that Winnie had previously helped me. She then decided to speak with her so that steps would not be repeated. While she had me "on hold", speaking to Winnie, She then began to verbalize "O' yeah, I remember that black lady...", in a derogatory manner and she began to talk to Cleora as if I was the cause of the issues and stated that, "Mike said he called her and she was told to call back if the refund did not come through. I assumed that it did since she never called". I was never given that information. I shared with Cleora that they may want to have their phone muted before they begin talking about a person by the color of their skin. As I do not believe that the shade of my skin should have anything to so with quality customer service and respect. Reported it to the regional manager who apologized and attempted to empathize by stating that he has "family and people around him with colored-skin". i informed him that everyone's skin is a color, it is just different shades!!! Sheesh!!! I would not recommend anyone patronize this business.

From the owner: Hometown customer treatment.read more

Do not stand behind their sales of the extended warranty. Never received a copy of what the…read moreextended warranty covers, they consider a copy of the purchase receipt as a warranty but it does not state what is covered and the terms and condition. Just the price you paid. They schedule a day and time to come out for repairs a few times called and canceled because they did not have the help to come out or people did not show up for work that day. They stated they then had to order the items for repair and by that time my warranty they state has expired. The warranty on the lumps in the broken down mattress they stated they would not cover due to a stain on the mattress. They asked me to remove the stain which I did and it came out. They came out and took pics and stated the stain came out. To date I have not heard anything. They are most likely going to tell me it's out of warranty and was approved before the warranty expired. They are not a member of the BBB. Know who you are doing business with before you use them. Pay attention to Reviews and if they are a member of the BBB. They also stated they delayed getting back to me on the repairs because they were sometime opening their new store. I will no longer do business with them. Their furniture that we paid over $15,000 it did not hold up. Started breaking down before about 1 yr. For that price it should have lasted longer. The extended warranty should start after the factory warranty and they state it does not. Buyer beware

From the owner: Discover the perfect blend of comfort and style at Neal's Homestore. We take pride in curating a…read morediverse range of top-quality appliances, mattresses, electronics, and furniture to elevate your living space. Explore our premium collection and find everything you need to transform your home into a haven of relaxation and functionality. From state-of-the-art electronics to cozy bedding and stylish furniture, we have it all. Step into our appliance, furniture, mattress, and electronics store today and let our expert team assist you in creating the home you've always envisioned. Build a home that meets your every need and elevates your daily routine at Neal's.

Rude ownership. Nice folks up front in sales. Hope you like what you buy, because you are stuck…read morewith it. My 88 year old dad got suckered in to sad $3,000 floor model Temperpedic mattress which sinks on one side.

Deanna is hands down the best furniture salesperson I have dealt with. She lets you look and…read moredoesn't stalk you! I hate shopping at other places because of that. I will be back and recommend this store to everyone I know. The owner is great too! Great experience. We will be back!

We have been working with Blane to find great mattress for both of us. Blane asks questions and…read morelistens...then he'll show you different mattresses and explain the differences. Then, he steps back and lets you discuss your needs with your spouse, but he's always ready to help more when needed. We can tell he is truely interested in helping us find the right fit...not just sell us a mattress. He is very knowledgable. We appreciate his customer service and knowledge.

I was in Stillwater helping my elderly dad shop for a mattress. Blane was super helpful,…read moreprofessional and genuinely cared about my dad's needs.

My Family and I have used them for years. We had an excellent experience. I took my Father-in-law…read moreto buy a new bed and recliner. We arrived about 45 minutes before they closed. I could not have asked for a more welcoming staff. My Father-in-Law is the most indecisive human on the planet. Amanda treated us very well she was patient and understanding. Amanda made sure we got everything we needed. Amanda's daughter (I'd guess early Teens) was absolutely the MVP of the store. They made a delivery for us on a Saturday. The 2 young men were punctual; they were efficient and assembled the furniture as well as tested it before they left.

From the owner: Where You Buy The Best For Less…read more Great selection of Ashley Furniture, Catnapper Furniture, Ashley Sierra Sleep Mattresses and American Bedding.