Choose someone - ANYONE - else. Unfulfilled promises, lack of communication, poor service from…read moreProject Manager Jason. When I called to talk to someone higher up, they hung up on me when I said my name.

Octagon did a fabulous job after a burst pipe disaster which destroyed kitchen and several rooms…read more They were very responsive to all my concerns, valid or not. Blaine was fantastic and made sure that my house was in perfect readiness for rebuild. I would give them 10 stars if I could. Thank you, Blaine, Maddie and Octagon!

Dominic came to our home on time and did a great job with cleaning our Heat pumps. He is an hard…read moreworker, through, very clean. All my pumps work like the first day of use now and I cannot say enough about the work ethic of Domonic. Great worker. I paid a fair price for the excellent work done. I will request Dominic for the next cleaning.

I had a good experience with this service. The owner himself came over and did a really good job…read morecleaning my dryer exhaust vent, which was in pretty rough shape.

Just wow! Biddeford Socko Servpro did an amazing job removing some awful, awful stains in our…read morecarpet. Not only did they do an amazing job with something I thought that would be impossible, the service they provided along with it was bar non-exceptional. Thank you TJ and team for your hard work and prefect customer service. I would recommend this organization to anyone, anytime

SERVPRO of Biddeford-Saco literally saved my life! My house was destroyed by a burst water pipe…read moreand the damage was overwhelming. Matt True and his crew literally came to my rescue and not only stabilized my home... they restored my peace of mind. I am in awe of their expertise, work ethic and professionalism, and deeply grateful for their quick response and continued support.

Absolutely awful…read more Since I posted my first review, we found out that two of our units were faultily installed. One led to widespread leaking (where they didn't attach the hose properly to the unit to have it drain out) that ruined our second floor ceiling and destroyed a closet. Over a year later, we started to see our living room unit leak water profusely. An agent was sent out yesterday to fix it, but lacked a ladder and said he would be back. He never was, and attempts to get someone out here again have been met with bald faced lies - "we have no record of a visit set up." These people do not install these heat pumps correctly. We have had widespread damage to our house as a result of their negligence. Do not use them EVER. Not only is their installation crappy and negligent, but their communication is faulty and suspect. Do not waste your money.

Our recent annual maintenance service with Gammon's Heating & Cooling was an excellent experience,…read morethanks to technicians Tyler and Aaron. Their technical proficiency was evident throughout the visit. They serviced our nine wall units and two outdoor condensing units with care, attention to detail, and a clear commitment to doing the job correctly. Although our heat pumps were originally purchased and installed by Gammon's, this was our first full annual maintenance under their service program. We had expected the work to occur in early fall or mid‑winter, but due to a high volume of emergency heating calls, the company requested that we defer to spring. While the delay was understandable, it highlighted the importance of strong scheduling and dispatch coordination. During the visit, Tyler and Aaron identified several condensate drains that had not yet been tied into the sewer system and completed that final installation step. This proactive work likely prevented future moisture‑related damage to walls or flooring, and we are grateful for their diligence. Their problem‑solving skills, tenacity, and customer‑focused approach stood out and gave us confidence in the long‑term reliability of our equipment. We did choose to upgrade to a more comprehensive maintenance plan and look forward to having our annual service scheduled just ahead of the winter heating season. We recommend Gammon's Heating & Cooling and believe the company delivers strong technical service. One area of opportunity is dispatching and scheduling. It would be helpful for dispatch to confirm the number of units at a customer's home, understand where equipment is located, and estimate the appropriate number of technicians needed. Additionally, providing more accurate arrival windows--or proactive updates when schedules shift--would help customers avoid waiting longer than expected. Overall, the quality of the technicians' work was excellent, and with some refinements to scheduling and communication, the customer experience could be even stronger. We look forward to their handyman sheet rocker coming to patch and match wall section removed and their electrician coming to correct ground fault circuit that appears to be missing a neutral wire.

Had a late night emergency that included sewer back up in our basement. Servpro came right away and…read morestayed until 3AM. Removed carpet, items that were damaged, no questions asked and continuously communicated throughout the cleanup process which was over the span of a week or so. Because of their swift and efficient cleanup, structural damage was kept to a minimum!

If you are looking for a company that will respect you or your belongings, please keep looking. I…read morehad a fire on the 3rd of July, 2020 in our small 1000 sq ft home (VERY important part to note). I hired Servpro on the 4th, and no matter how much I called, the pack out did not begin until the 14th?! The lady began to pack items that looked dry and was going to even pack all the furniture. She was kind, but uninformed by her manager. No one told her the fire was almost 2 weeks before and it was hot out. They sent a lady with experience and a teen with ZERO experience to pack out everything. So many items lost due to their lack of speed. They overlooked the basement where everything molded played it as a "clean in place". It was not cleaned; it all had to be thrown away by us. When "demo" began with the dumpsters, the guys were smoking on the porch, taking break after 10 mins back from lunch and not even employees of Servpro. We had different guys and they were day laborers. No matter their work ethic was so on point. It was embarrassing. They left trash around the window sills and even in the yard. Who doesn't clean up? Their slowness to react ruined a $5000 commercial grade freezer in the basement. It could have been saved if they had got in and didn't let everything spoil. Have I mentioned that it took weeks for them to remove the fridge from the kitchen. It smelled so bad we had to hold our breath to enter. They put it in the middle of the living room floor leaking?!!! The smell was so bad. There is so much more, but this is just the surface of their terrible service. When you have a fire, there is a lot going on, they will not make it easy for you at the beginning, and especially not at the end. They have received almost $40,000 from the insurance company and now they want almost $13,000 more! No call, just a lawyer letter today. This, of course, after the thank you card with a $5 Dunkin' Donuts card?! Just a word of caution to think hard and try your best to get several references if you can help it. Beware of Servpro; no price, no quote, no budget, no communication, no heart, no work ethic, and not customer centric. Hire anyone but Servpro. It may be best to have someone on speed dial; really. :)

Got a response and appointment scheduled in under an hour. Cleaning was super quick and the carpets…read morelook great! Great price for great work.

Awesome experience from start to finish! Quick and accurate very reasonable estimate, prompt…read morecourteous service and would refer them to anyone. My carpets came out way cleaner than I expected. Will not hesitate to use them again. Oxiclean is the best.