I recently ordered a bouquet of sunflowers for a funeral of a dear friend. I thought Stanley flowers was a good company. I learned that they can't admit a mistake when they make one. I guess that saying "the customer is always right" no longer exists at that store. I purchased a bouquet online from a picture maybe that was my mistake, but the results were less than pleasant. My wife called the store when I told her how much it cost. She was told that try followed the picture on the website So what do I do? I go on the website and get the specs. I ordered the best 16" tall and 13" wide and in a tapered square glass vase. When I called them with that info. First I asked to speak with the manager. I was told they don't really have one. Then I asked to speak with the owner. The lady working said let me help you sir. I explained that I didn't want to speak with an employee I wanted to speak with the owner. She told me forcefully that she could help me. After I gave her the whole story. She then said let me have you talk wit the owner. The owner supposedly made the arrangement. It was made to the specifications in their book. I said that might be the problem. I kept being told that it was made just like the one on the website. They actually put larger sunflowers in it than if was supposed to be. I am confused because they came out looking smaller. They went on to tell me that the round vase they had was the closes to the square vase. With these differences I don't see how it can look just like the one online. Then they told me the width included the lily grass blades that are on the side of the arrangement. You better watch out for that grass it will cost you some serious money. If I include the lily grass it more the doubles the width of the arrangement making it a grand total of 19" wide instead of the 8" width that I received. I told them I was embarrassed to have that arrangement be on the altar. I told them I will never use them and encourage anyone to try someone else as well. Speaking g of other florists Sam's Club make some of the most beautiful arrangements I have ever seen. Only down fall they don't deliver. To sum up. Don't pay Stanley flowers $100 dollars for six sunflowers. Big mistake. Big! read more

Stanley Flowers - The width without the lily grass - Florists Near Me - Topeka, Kansas

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I ordered a bouquet of flowers through FTD. They failed to provide the arrangement ordered and substituted something else completely. Not even close to what I ordered. When I called to resolve the issue, the refused to do anything about it. I got berated for not calling them in the first place. "If you would have called us, I would have told you that I am out of tulips." Ironically, to get their number to call I had gone to their website. They were advertising tulips on the front of their site the moment I called! Basically what is happening is they are taking FTD orders, delivering whatever the heck they want, and pocketing the profit. Horrible service, never again. read more

Stanley Flowers - These represent the service you will receive at this place. - Florists Near Me - Topeka, Kansas

I contacted Stanley for delivery of flowers on the next day, even though their website offers next day delivery. I was told they would be delivered at noon. the delivery missed my friend on August 29,2015, her birthday. They a Federal Violation( left the notification in her US mailbox),asking her to call the office. I called today and spoke to a very rude salesclerk, she laughed it off and said we close at 12:00 on Saturday. The note my friend has says nothing about closing at noon. I asked for charges to be replaced on my card. Again I delt with the rudiest clerk. They did not fulfill their committment. But will deliver today Monday, hum 2 days old flowers and 2 days past function flowers were ordered for. . I advised person will not be available today.And no they did not cancel the charges. BBB to be made aware. Must be talking to ROBIN I see from other YELP reviews. read more

I ordered flowers from Denver to be sent to an employee who I thought was in Topeka. It was my mistake that I had the address completely wrong. However, I can't believe how incredibly rude the person (Robin) was that I talked to. I apologized and let her know I was given the wrong address and she hung up on me after being really nasty. I'd skip this one. Sounds like customer service is dead. read more

Craig at Stanley's Flowers provided beautiful centerpieces and a wreath for my parents' 50th wedding anniversary celebration. I booked them from out of town and when I arrived, he met me at the venue to make sure we had everything we needed. Stanley's provided the flowers for my parents' wedding 50 years ago, my wedding, and my siblings' weddings so it was great to be able to rely on their services again. He knows my mom so well and brought her favorite flowers. He moved them to another venue for a celebration the next morning as well and then we took them home to continuing enjoying his beautiful creations. Thank you so much for helping to make our celebration a success! read more

I ordered a plant online for a funeral and when I received a picture of the actual plant it was in a cheap basket! Not the ceramic dish that was shown online. When I called the shop about it the lady said, "we don't actually have any ceramic bowls". When I asked about a cost difference between the two she said there was none. I don't get how a cheap (I mean cheap) basket and an actual dish are the same price. read more

This place sucks! Do not use them. My husband and I ordered flowers for his grandmothers funeral and my order was wrong. I guess they didnt expect us to show up. I had ordered a yellow carnation heart arrangement with white roses and a white ribbon. I also wanted them to add yellow roses in with the carnations. What I got was a blob of yellow everything--yellow roses in the corner, yellow carnations, and yellow ribbon. I went to the shop to get some monetary compensation and the guy was very rude and defensive. He said that he had already the money invested in the flowers and would just fix the order. So, I was not happy with his attitude but was ok with the arrangement being fixed. After lunch I returned to the funeral home to see that my arrangement looked worse than the first time. They did add the white roses and the white ribbon. The way they "fixed" adding the yellow roses was basically using them as darts and the carnations were the dart board. The yellow roses were just sticking out sporatically and looked like a kids science project. I will never recommend this place and recommend going somewhere else. read more