The Shields family has loved and lived in Gatlinburg and surrounding area many many many years. Stanley Fencing (SF) is a most unprofessional business with which our family has traded. Service charges Could equal your investment cost. After the premature death of my husband I opened a small storage facility.
The business was getting broken into and a fence was critical. I called Stanley Fencing!
I have not ever been spoken to like this. Rude, cold, mean spirited; disrespectful in general.
Dolly Parton May be his greatest customer and we all know that they will treat her with nothing BUT respect. However, if she knew of how we were treated she would not be impressed.
Note: Installation of brand new system In 2016 for 7500-8000$ cash. Since that time I have spent over $2000 in cash in service fees. Plus an additional 235$ in fees 2 days ago. I called the office 30 hours after the tech 'fixed' my fence again. The secretary handed the phone to the owner who was just terrible to me as I tried to explain the situation AGAIN. Would not let me say anything. After he told me "I'm not a security guard,...." I was horrified and asked that, "although I don't like attorneys; I DONT KNOW WHAT ELSE TO DO HERE." I am a recent widow trying to make it. I need a man or woman that he does respect to make this right. That was it. No threat I just need help.
Then he hands the phone back to the secretary and in spite of the fact the tech was there a day and a half before; and I pay ALL OF MY BILLS ON TIME AND WITHOUT QUESTION, he tells her to charge me 235$ NOW- like he was punishing me. I did pay the fee again. I can't believe it but I sidThe service fee is 150$ and I should not be charged A DIME. The greed is amazing.
The brand new locking gate system I purchased from Stanley fence is opening and closing randomly or staying open. THIS HAS BEEN THE ISSUE SINCE DAY 1 AND WE SIMPLY WANTED IT FIXED.
Sf said, "we are not security guards." But they had no problem taking my money initially and with every service call. A tech reacts to my call last week, " I can't just sit next to your gate and make sure it opens and closes, you need to call the office!" (IF THE BOSS AND THE WORKERS SAY IT, YA KNOW FROM WHENCE IT COMETH)
THE FENCE HAS BEEN A PROBLEM SINCE INSTALLATION. I wish that I had simply called another company. This has been a nightmare.
THE CONCLUSION IS THAT I HAVE A FENCE THAT IS NOT DEPENDABLE, AND THE FOLKS THAT INSTALLED IT CANNOT FIX. OR WONT WITHOUT IT COSTING THOUSANDS. And I purchased a brand new whole system so it should not cost one red cent!!
HISTORY-
{{Initially the wrong weight sensor was put into the ground. Np just get her done. Upon returning to repair weight sensor, they hit the existing chain link fence and it had to be repaired. They stated that they did not cause the damage--
The Viking system comes with a latch that functions to keep the 2 gates tightly opposed once the fence is shut. After SF came out 5 or 6 times initially (first 3 months) for the above described problem (remember this is a brand new setup here) they just removed the latch completely; which leaves the property as if there is NO GATE since you can simply walk between the fences.}} read more