Unfortunately I can't give less than a 1 Star. I had booked a room at the Claridge House hotel, and through SpotHero booked a spot at the 1250 N Dearborn garage. Which is right next to the hotel, I thought awesome. We entered and failed to see that it was valet and had to stop and wait for someone but we turned around. The valet guy whipped his office door open and started yelling and rambling. It was so dramatic I couldn't even understand what he was saying. From what I could make out is that there was no more spots available and that we were supposed to stop at the sign that said "Stop & wait for valet" I apologized and showed him my SpotHero purchase and he wrote me off saying we had to go find parking elsewhere. Not sure if he just didn't appreciate us driving right in or what. Which was a accident on our part. We came right down to speak to them to ask them how the parking worked. We had no intent of just driving in forcefully and parking, obviously our truck would have gotten towed for doing that. Now not sure if this was a fault on Spothero's end for failing to know that there were no more spots at this garage but there was absolutely no reason for the type of dramatic scene and treatment that went down on the valet guys part. We got out of there ASAP and found parking somewhere else. read more