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Staacks

4.5 (2 reviews)
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A J Rogers

A J Rogers

(3 reviews)

££

This cosy little family run shop near Waterloo train station specialises in jewellery and watches…read moreas well as repairs of any sort of items of this kind. The owner is somewhat eccentric, telling many a tale about his life and the history of the local area but it all adds to the charm of the shop, which stands out amongst the other local jewellers (of which there are quite a few). Despite his eccentricity, he is still very knowledgeable and has given me great assistance and advice on many visits. I have been there on a few occasions for watch repairs, as well as browsing their products, and have found their service to be remarkably prompt, usually repairing my items in a couple of hours if they have time. The other members of staff there are always polite, friendly and ready to assist at all times as well, meaning going to A J Rogers is always a pleasant experience, whether you buy anything or not.

This has to be the worst ever jewellers I have had the displeasure of dealing with. Two less than…read moreable men who do not give out receipts when you leave your jewellery with them, who 'faff' about, are 'indirect', and when faced with a complaint, take the 'defensive mode' rather than being professional and curteous and apologetic for their gross failings as a 'repairer' of jewellery. I had a bad feeling as I entered the shop and wish I had taken note of my obvious correct intuition. I paid £29 for two small repairs to a gold necklace and a gold bracelet. I picked them up after more than 10 days of the jewellers having them - getting no confirmation that they were ready (i had to ring them) and then, after wearing them for no more than 5 hours, the bracelet dropped off my wrist (luckily I was indoors) and i couldn't believe that it had broke. I immediately felt wary about my necklace and as i undone the clasp, that broke too. I rang the shop and told them and they said to bring the items in, they would look at them and make 'their' appropriate verdict on what to do. I said I wanted a refund. I returned to the shop and the older man was less than apologetic or understanding and said I would have to leave the items with them and they would make their decision. I had to demand they deal with me there and then and make a refund. I was told i would have to wait as they were in the middle of another job that could not wait. I ensured they gave me receipts for leaving the items in their care. I would not leave the shop. I heard laughter from behind the scenes as they both disappeared. The younger man came forth and told me he would have to take the gold bolt clasp off that they had repaired... i asked if my original would be put back on - he replied 'you'll get one similar', I was unhappy about this, to which he replied, 'the world doesn't stop for you to get what you want'. Disgraceful trading. Avoid this shop.

Fraser Bell

Fraser Bell

(2 reviews)

££

I was going away to get married at New year and took my engagement ring to be cleaned, dipped and a…read morecrack fixed. I asked if it would be done by Xmas and to let me know there and then if it wouldnt as I wasn't prepared to leave it and get married without it. I was promised by the owner that he would do the work himself and it would be ready by christmas eve. I had a bereavement just before Xmas and have had to chase it up myself, after my wedding, even though I was promised several times it would be ready by Xmas eve. I'm so upset over it. The sales assistant I spoke to was very lovely and apologetic but it was the owner that was due to apologise after false promises to get the custom. I would never use this place again. I have given 2 stars purely for how nice the sales assistant was.

Fraser Bell Jewellers is a bespoke and luxurious establishment that specialises in fantastic…read morejewellery at very competitive prices. The service is friendly and incredibly knowledgeable and the jewellery is fantastic. They sell a wide range of silver, gold and platinum deigns, some rings, some watches, brooches, bracelets and necklaces. They can make pieces of jewellery to order in exchange for scrap gold, designs and cash. They are open every day and always free for a chat about anything that you have in mind for a partner or a special occasion! They have a huge variety of solitaire and dress rings, all of which have some fantastic finishes! I know a guy who bought an engagement ring from here, and although it cost him an arm and a leg, he recommended this place due to the level of service over a number of other local jewellers!

Staacks - artsandcrafts - Updated May 2026

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