I don't really like travel agents. I've been travelling a few times and never used one. I actually enjoy browsing around for the best deal for a flight, reading hotel and hostel reviews to make sure there are no cockroaches and making up the rest of the details when I get there.
However, as far as travel agents go, STA isn't a particularly bad one. Rather than intimidating orange ladies with red neckerchiefs, this branch of STA usually has about four chilled out 20-something year old lads in checked shirts behind their desks. I've never seen the queues that Thomas describes but maybe this is just in the run-up to the university holidays.
I went into this branch with a friend (who annoyingly pronounces it staaar travel), as she thought it would be the cheapest place to buy our tickets to NZ. Despite the friendly staff and fact that they apparently give discounts to students and under 26s, the prices they quoted for the flights to NZ alone were more expensive than flights I had found on the Quantas website which included 3 free stopovers. I've also been tempted to buy STA's travel insurance in the past but have always found better deals for my requirements elsewhere. As for volunteering, unless you fancy paying a grand to work for free, then you can find much cheaper (and some free) volunteering projects with companies such as Concordia.
Only good if you are a student with no time and no imagination. read more