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St Vincent Spine Center

5.0 (2 reviews)

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Josephson Wallack Munshower Neurology - Migraine Botox Day! Sweet relief...

Josephson Wallack Munshower Neurology

1.3(60 reviews)
0.2 mi

Reading my first review from 2017 really reminded me how far I've come in my journey to get my…read moremigraines under control and how horribly my migraines disable my life, when the pain is left unmanaged and improperly managed. Now, in 2021, I feel I finally have decent control over them, as long as my medical needs and medications are met. Timely is the key...and that's the only frustration that remains for me sometimes, when working with this office. The staff is unbelievably professional and kind. I've lost my temper a few times thru the years out of pain and frustration. Yet I have always been treated with professionalism and understanding. I've watched other patients walk in and begin yelling at staff up front about things that are completely out of their control and the way they handled it was seriously impressive. When I mentioned it to my neurologist, she explained that they know how pain effects people...and often it makes them angry. I can sadly relate. Hence, a huge reason I want my pain managed as best as it can be. This office has fought back and forth with my insurance for as longs as it takes to get them to approve needed medications and given me samples to get me thru. Ultimately, I'm glad I stayed with this office. My daily chronic migraine is, by my standards, decently under control. I'm still debilitated 3-5 days a month, but that feels like nothing compared to 20+ days a month. There is still an issue of things slipping thru the cracks with voice-mail requests. It won't happen for quite some time and then I seem to hit a wall of it happening several times in row. This is clearly a busy office, and in all other areas I'm pretty happy.

Received a referral from my cardiologist to JWM, and was told they would call to schedule. 2 weeks…read morelater, I called to check on the appointment since I had not heard anything. I left a number for a callback. Nothing. 35 days after the referral I called again, and finally received a return call. The "lady" that called me had a total case of attitude. Before receiving the call, I had researched the practice reviews. I responded to the attitude by explaining that I understand why they have a 1.3 rating out of 5, and had neither the time nor patience for such nonsense, and would seek another practice. I have a very complex medical history and I am new to Indiana. I must say, when it comes to neurology, I am not impressed. Be your own advocate, or have someone knowledgeable advocate for you. But you do NOT need to tolerate this behavior from ANY medical "professional." Too bad ratings do not go below one star. And yes, it was the office staff, not the doctor giving me attitude. I can't speak for others, but can you trust a physician with your healthcare needs who obviously can't even monitor or control the office staff? I can't. I have had extensive experience with neurology, neurosurgery, cardiology, hematology, both vascular and orthopedic surgery in the Cleveland Clinic, OSU, UC, and UWV with top notch treatment across the board from skilled professionals referring me when an issue was outside their scope. Unfortunately not my first rodeo. But there is absolutely no reason for such treatment before ever seeing a physician. If some wannabe office sergeant can't handle a simple referral, what will happen when you really need information relayed to your provider? I didn't request the appointment, myself. My cardiologist sent a referral on my behalf. I will be making certain he reconsiders referring to this office again. All that's really needed to change his mind is to have him read this page.

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St Vincent Spine Center - spinesurgeons - Updated May 2026

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