This clinic requires a card on file so they can automatically charge you. All I wanted was a strep…read morethroat test but the nurse told me if I didn't take the RSV/Covid/flu test, the doctor would not prescribe antibiotics unless she could rule out those things. So I took that test. According to my bill my strep test was $59 and the other 3 came to $300. However, a claim was submitted to my insurance for $697 AND PAID but I still received an AUTOMATIC withdrawal of $258.... MAKE IT MAKE SENSE.... I feel bullied and stolen from and would not recommend this clinic to anyone. Especially if you live pay check to pay check like most of us. We need to normalize telling doctors NO. All I needed was a strep test to make sure I didn't need antibiotics...

As other patients have mentioned the staff here is very polite and courteous. The facility is…read moreclean. However, expect to pay a lot for their services and surprise billing. I attended this clinic for abscess care. There were no x-rays or labs done. I was at the clinic for approximately fifteen minutes. I informed the nurse of what my issue was. They charged $1062.76 for the service. They sent me a non-itemized bill with my portion to be for $512. The bill just listed medical services. I requested an itemized bill that was not itemized. I was told the consultation alone was over $300. The consultation consisted of me informing the nurse of my issue. Probably less than a minute. I did contact their billing but they were not any help. Unfortunately, their treatment proved worse than the issue and it ended up healing on it's own. However, the real disappointment was the care received and especially the amount they charged. I really regret going to this clinic and would really recommend going some other place.

When I was having such trouble with my lower back a number of years ago, which has a failed spinal…read morefusion in it that gives me much trouble and pain, I went to this clinic instead of St Peter's, since St Peter's refused to help me and instead told me that I was 'faking it'. Well, the X-rays don't lie St Peters, but did you bother to do one and make sure? Nope! So I was taken here instead, to Riverwood Health. They were immediately concerned when they saw I couldn't walk any longer, and since I was laying on the floor groaning in pain, as well. I was taken back immediately and seen by a qualified doctor, who then gave me some great suggestions, did X-rays and prescribed pain medication and examined my back, which St Peter's did not even bother to do. Dr. Paula Colledge, at Riverwood was like: Omg....I have never felt a back like this! The muscles are like rocks! She was very concerned, and I was treated like a human being, whereas at St Peter's, I was not. I cannot thank this clinic enough, for taking me and my injury seriously, and doing something about it. Would this ever happen at St Peter's hospital or Clinic? Never. At least, not for me. Please, instead take your loved ones to Riverwood Health Montana, where your concerns and injuries will be taken seriously. Top quality care to be found at this clinic. Thank you again, Riverwood Health Montana!

I went here for the first time when I couldn't find a quick result Covid test that I needed. They…read moretook me in right away and took care of it. They're all really nice and I asked if they do primary care, and they do. They've been my primary ever since, always easy to schedule and get seen. In the parking lot of Big Lots so it's a little hidden.

Great care even when busy. Professional and courtesy. Hospital services are right there if needed.read more

Just another part of the horrible and very judgemental and dangerous St Peter's Hospital, where…read morethey judge you first, before any 'care' will be given, if at all. This place is just as useless as the main hospital. I was treated like something worse than worst Leper, ever. The main so called 'care giver' who caused all of my problems and misery is named Charlene Lewis. I believe she got let go at St Peter's, and most likely for incompetence, and is now at Benefis in Helena. Keep your loved ones and especially your children away from this woman. She did everything in her power to ruin my life and nearly succeeded. St Peters is well aware of what happened, but chose to do nothing as usual. Talk about lawsuit waiting to happen! Everything about this clinic and hospital is negative. The people that work there only care about getting paid. That is all they are in it for. Otherwise, they are mostly all incompetent, which is why St Peter's has the reputation that it does. All departments are run terribly and there is absolutely no accountability for any of them. People here are extremely judgemental. If you have an earring as a male, you will be judged. If you have tattoos, you will be judged. If you happen to be born LGBTQ, you are really judged and also called nasty names. By doctors and nurses!!! It has happened to me and to many others, and I have witnesses to it, so it can be proven true. Do not bother going here for anything. They will not help you and will do everything to harm you instead. It is just the way they operate at this place. Char Lewis even called me at home one time, and screamed obscenities at me over the phone. I recorded it. St Peter's is well aware of what she did but chose to do nothing but let her go, I guess. I certainly got no apology for all the damage and worse that she and St Peters Hospital caused me and too many others. The reviews speak for themselves. This is absolutely the worst hospital and clinic in the USA. Be very careful if you go there or if you go to Benefis instead, be wary of getting Charlene Lewis for a 'care giver'.

This was a number of years ago, but I have never forgotten the kindness and compassion given to me…read moreby the staff at Helena Urgent Care on Neill Avenue. I had somehow been stung by a wasp on my heel, which resulted in Sepsis. I did not know that I had blood poisoning and could have perished easily. My leg was hard and a blood line began to appear. I knew I was in trouble at that point, and went directly to Helena Urgent Care. They got me in immediately and I was seen by Dr Earl Booke. I hope I am spelling his name correctly, as it is from memory. Dr Book was extremely concerned and told me what was happening. I was lucky that it was caught before worse happened. He prescribed the appropriate Anti-Biotics as well as a pain reliever. The concern this man had for me almost brings tears to my eyes, even today. He was so kind. I hope he is still working at HUC! Or retired and having a great life! Dr Booke saved my life. When I was at HUC the few times I had to go there, the waiting room and everything else was clean and well kept. Everyone at the front desk was kind and compassionate as well. Totally the opposite of what would happen at St Peter's Hospital, where they treat you terribly. They would have let me perish at St Peter's, and I know that is true with every fibre of my being. So glad Helena has this Urgent Care Clinic on Neill Avenue, and I hope it is as great as it was when I was there! Thank you, Dr Earl Booke and Helena Urgent Care!

Dirty waiting room. Staff didn't wash hands. If you value your time at all, skip this place. The…read morestaff will talk your ear off about what's going on in their lives with no regard for the fact that you have places you need to be. I should have walked out when I came in and saw dirty furniture and 2 staff more concerned with programming the waiting room TV than serving patients.

Dr. Ibsen is amazing. He actually spends time 'listening' to his patients, getting to 'know' them…read more When it comes to the treatment I receive, I feel a genuine concern from Dr. Ibsen, not like he's in it for the money. Plus, he very much treats my 'entire' being...by that I mean he treats me as "the spiritual being having a physical experience" that I am and his concern also includes the psychological aspect as well...I LOVE that he is concerned about every aspect of me and not just my physical symptoms and ailments.. He is always willing to spend whatever time is necessary during my appointments addressing my questions. I don't feel rushed or like I am a nuisance. In my book, he is one of the best doctors I have ever had. I highly recommend Dr.Ibsen and wouldn't hesitate to take any of my loved ones to him for treatment.

This place does not exist anymore, the only choices are at Peters Urgent Care and St Peters Urgent…read moreCare North...and if you've ever dealt with a hospital run urgent care you know they are the definition of slow, cumbersome and lousy

Terrible....waited 3 hours with my husband at ER recently with lots of sick people and then saw a…read moredoc, he was nice and a lady on teleprompter TV came on and wanted to run heart tests and put on monitors as he was a previous hear patient! I said no as he was here for a groin issue and she got mad at me....I stood my ground as they do not need to do all kinds of tests just because you have insurance! We have had so many bad experiences here over the years and have complained several times to no avail. Actually 1 time they sent me a $10 Starbucks card to appease and let my complaint drop!!!!! We avoid them and do all our medical at Benefis!!!!! They have earned their bad reputation!!!!!!

There seems to very little concern for patients who go the ER. Root causes of why the person came…read morein are often overlooked. My elderly mother was discharged from the ER but was able to perform daily tasks, she probably should have been admitted to the hospital. I reached out to the hospital, to a social worker to get some help or resources regarding what we may be able to do in regards to her health and living situation but they didn't return my call. But hey, why return calls or come up with solutions to an ongoing issue when they can fleece Medicare for ambulance rides and ER visits. If you don't absolutely need to utilize this facility, I highly recommend going to Great Falls or Missoula.

Great staff! Made me feel comfortable and appreciated. My doctor was excellent in explaining…read moreeverything and we collectively came up with a game plan that works for me. I appreciated that because it's my body after all!

I've always had quick and friendly service and found the medical staff to be excellent. I highly…read morerecommend.

Straight trash! My shoulder dislocates easy. Sometimes I can't put it back in. Would not allow me…read morein emergency room bc no mask. Didn't offer me one and she had two on. Can clearly see my shoulder is hanging out. I walked in behind some lady. Billy Bob was feeling sick. They help him right away. Put IV in my hand. Hit me with something please and put it back in? It hurts! The dr is not here. One dr? My shoulder worse now. Walked out with IV. All she did was ask about my money. Dad gave them my address. Fuck ass police came. So, I didn't fo anything illegal. Why aren't you wearing a mask?

Agree with the above review. My wife was in an accident and the only one working in the emergency…read moreroom was a physician assistant who was also covering the clinic. Wife also has Lupus and was not given any of her medicine the entire time she was there. She had a compressed fracture in her back and was never put in a brace, when I finally got her transferred to St Pats in Missoula that was the first thing they did was to put a back brace on her and also had to an additional x ray since Deer lodge never stabilized her back. She started asking for breakfast from multiple nurses at 7 AM and was finally served at 1030AM. Only two nurses were competent. All Deer Lodge did was want to feed here pain pills and kick her out the front door. Don't ever set foot in this place. Worst hospital ever.