I had to take my grandmother in through the ER for X-rays, the staff was very helpful with getting…read moreher a wheelchair and insisted on helping with getting her out of the car. The front desk receptionist was incredibly kind and patient and made the intake process go smoothly. They took us straight back and there was almost no wait. I have to give a special shout out to Brandon the X-ray tech he went above and beyond to make sure grandma was comfortable and he was incredibly sweet and patient with her. Thank you Brandon and all the staff at Minidoka Memorial!!

This is the most amazing ER we've ever been too. We were in and out of there is less than two…read morehours with a shoulder separation from a mtn bike crash, including X-rays, exams, discharge instructs, everything. Great, friendly service & care from Dr. Deb, nurse Lucy, Marcus & X-ray team. This is how ER care should be!

My husband got sand in his eye on a hike. The emergency…read morehospital staff was all wonderful. They got him right in and everyone was great. They removed the sand from his eye, but couldn't find the (bandaid) contact they needed to perform an eye washing procedure. They washed his eye out without it. Also the nurse didn't wash his hands when he started working on my husband's eye. I asked if he should put gloves on and THEN he did. I'm no Dr. or nurse, but it does seem like these days hand washing and/or gloves should be normal procedure. They gave him Oxycodone for the pain they said he might have for up to 2 days and some eye drops. We went home and all night long he was in screaming excruciating pain. He called the hospital, knowing they didn't get it all out. They assured him they did and that the pain was normal. NOT! We ended up going to the Eye Center the next day. (St. Lukes' did recommend the center if it didn't get better in 2 days). The Eye Center found a quite large piece of wood embedded in my husband's eye. They removed it, put on a (bandaid) contact, did the drops, gave him an antibiotic and by the time he left the clinic he was 98% better. The hospital did call to see how my husband was doing. When I told the receptionist the above story I kind of got the feeling my information would never reach the proper department. Thought you should know. PS...I love St. Luke's and always have wonderful care, but this just didn't seem right.

If I could give them no stars, I would. I was driving through Twin Falls when I felt a pain in my…read morechest, and right after my arms and legs lost normal mobility. I was having a hard time speaking and understanding people. I told my BF, who was driving that something was seriously wrong with me. He said my face didn't look right. It scared him to death. He took me to an Urgent Care, where I lost consciousness in the lobby. I woke up to nurses asking me questions and complete chaos in the lobby. Because this was an emergency, they had to call an ambulance and take me to St Lukes. When I got to St Lukes, I thought I would be cared for and my symptoms were going to be taken seriously. Turns out when I got there I would be treated in a condescending manner, laughed at, and ridiculed. The doctor and nurse made jokes about my condition "she thinks she is dying!!" while openly laughing at me and blaming my condition on drugs. They barely did any testing. Put something in my IV, and waited for me to come to. Eventually I was able to get my wits about me and explain what I had experienced. They told me nothing was wrong with me and discharged me. I felt like a fool. I cried because I TRULY did think I was dying, and to be laughed at and made to feel like they made me feel was absolutely deplorable. Fast forward 4 days later, I had another episode while on lunch during my normal work day. My left leg gave out and I was not able to walk straight. I call my BF and told him it was happening again. This time I was in Idaho Falls and went to Mountain View. They didn't make me feel like a fool. They didn't laugh at me. They literally did all the testing that SHOULD have been done at St Lukes. During the ultrasound, they found I had a Patent foramen ovale. I hole in the upper chamber of my heart. It was causing small clots to form and make their way to my brain and I was having transient ischemic strokes. NO ONE deserves to be treated the way they treated me. The doctor and the nurse should not be treating patients if they cannot have empathy. They had NONE!! If I had not gone to Mountain View and let the Dr and the nurse at St Lukes convince me that nothing was wrong with me, I could easily have had a serious stroke and have like altering circumstances had I not sought a second opinion. I did file a true complaint with the hospital about the dr and the nurse. I hope they take it seriously.

Just relocated to Idaho a few months ago and was taken to this hospital via ambulance for…read moreintestinal bleeding. From the moment I arrived until I left several days later I was given the best care I have ever received in my life. Every single one of the staff from start to finish was extremely kind and very well trained. They are friendly and professional. They took excellent care of me and I would highly recommend anyone to go to this hospital when in need of medical assistance!!!! Your life will be in the best hands Idaho has to offer!!!!

I experienced abuse from this staff to the point I no longer self safe or cared for in this…read morehospital, and had to leave. I requested to speak with a supervisor after being in extreme pain related to my kidneys for 3 hours to the point it was causing tears during my CT scan. A female in her late 20's came to my room. She had an extremely indifferent, sarcastic, and passive aggressive attitude. She looked to be in her 20's with wavy brown hair, very thin build. This was prior to me even talking to her about what the problem was. My best recollection is that her name was "Mandy". I tried to explain to Mandy I was left in pain and not one person in the ER was caring or attentive about this issue with my kidney pain that continued to grow worse. It was ignored. "Mandy" proceeded to speak to me as if I was a child, again in an extremely passive aggressive manner, as if I was the problem for bringing up my concerns. My patient rights to professional care were clearly being violated, and this person was making it known any way she could that she could not care less, and was absolutely immune to any type of consequences for her behavior. It was to such a point that I no longer felt safe in the care of this hospital, and it was absolutely abusive. I notified a family member that I was being treated this way, who called the hospital to inquire why I was being left in pain and treated this way by the staff. She was being hateful toward me, while trying to disguise it behind a facade of being courteous, yet it was extremely passive aggressive and threatening. This staff member also acted like it was "fun", when I notified her I would be filing an official complaint regarding her behavior. I asked her to remove my IV so that I could leave. After leaving the hospital, I contacted the desk to inquire the name of the person who had treated me this way, so I could file a complaint to the State Medical Board. I was transferred to "Celise", who stated she was the "charge nurse". I informed her that I needed to file a complaint against a staff member regarding the way I was treated, and needed the staff member's name to report the grievance, and described that it was the person who had removed my IV. It was immediately apparent that Celise was complicit in this behavior, and informed me she was standing just outside. Celise refused to give me this staff member's name in order to impede an investigation. She also fabricated that I had "ripped out my IV" which never occurred, and can be verified by the hospital's camera system. She was not only aware of the abuse occurring in my room, she was fully supportive of it. These two staff members feel they can treat patients any way they please, as long as they conspire with each other to shield from any consequences for their abusive behavior.

Well I went to the emergency room tonight because I have a ventral hernia with colon protruding and…read morethey did blood work and ct scan. Well the one nurse came after and said I could go home the doctor who was Scott Cook never came in and said anything to me. I am in so much pain and they were no help at all. Was there for over 5 hours and nothing solved. I sure in the hell never even want to go back there. They need to get doctors in there who act like they give a care and experienced and explain to the patient what they found. I know I will be charged alot and for what. It was ridiculous. I have to go to idaho falls to see a surgeon because I can't get into anyone here soon and I can't go living like I am. I can hardly even get up because I am in so much pain.

What a horrible set up, let the right lpn's go over the last few years, I was according to them a…read morehalf hour late today for my appointment. Now I have to wait another week to get important scripts filled or go to an e.r. of better standards at this point. The mission statement at this point is a joke. They had a new administration. Take over not to long ago. They by my concerns need a fresh one already..

I truly, truly cannot say enough good things about this place. I have been seen at the clinic and…read morethe ER department and every single time I feel like we(my husband was seen too) have been treated with much respect and care. The doctors and nurses alike are considerate and knowledgeable. My husband has been very ill and every single time I had to rush him in to the ER, they were there waiting for us and never once made us feel like we were overreacting or like I shouldn't have brought him in. Every single time, they take our worries seriously and get to the root of the issue. I've had to call all hours of the night with questions and concerns and never a single time has anyone made me feel like I was silly for calling and asking. I am so grateful for this medical team made up of heroes. I would recommend them any single day.