I regularly relied on St Kilda Road Drycleaners for my dry cleaning & alternation needs, and initially, I thought I had found a gem. However, after two pairs of work pants I had altered came undone, my trust quickly faded.
On September 4th, I had a pair of Country Road women's pants hemmed. Fast forward to October 22nd: one leg had come completely undone. When I returned to the shop, I encountered a language barrier with the staff, which made explaining my situation challenging. They called the owner, Michelle, whom I had previously found lovely. However, when Michelle answered the call I was met with an entirely different attitude. She was abrupt and dismissive, insisting that I must be doing something wrong since she had no such issues with other customers. It felt like she was shifting the blame onto me for a service I had already paid for and that had clearly not been executed properly.
As the conversation escalated, I felt insulted and attacked rather than supported as a customer. Ultimately, Michelle suggested I pay for the repair, which I firmly declined, noting that I had only worn the pants once. It was a frustrating back-and-forth that led to me leaving the shop, vowing never to return.
This experience was not just about a pair of pants; it was about being treated with respect as a customer. It's disheartening when a business prioritizes blame over solutions. If you're considering using St Kilda Road Dry Cleaners your dry cleaning & alternations, I'd advise you to think twice. read more