Have brought our kids to urgent care many times and always had great service even if it was 5min…read morebefore close! Every doctor we have seen has been thorough and empathetic. No appointment needed is the best when you need to be seen urgently!

Tried to make my sons well child checkup appointment for school and wanted to pay for the…read moreappointment out right and not have it go through my insurance because my insurance is terrible and doesn't cover anything. They said it and to go through my insurance in order to get the appointment. The appointment people were very rude both times I tried to make the appointment. We have been going to Prevea (family health) since I was a child and I have been bringing my family there now too. We will be finding a new medical facility!

I have been going to Mayo Clinic for most of my life, and as far as the general hospital goes, the…read morecare has been more than adequate. Since 2020 however, I have seen a rapid decline in care at the emergency department. Since starting college, I've had to make trips to the ER on roughly 5 situations, mostly heart related, and most recently for a concussion. The last 3 times I've gone in have had terribly similar end results; showing up with emergent symptoms, waiting upwards of half an hour to be triaged, and a minimum of 2 hours before seeing a doctor. Today, I was waiting for 3 hours to be seen, brought back and was set in the hallway, and sat there an hour before Dr. Aaron Triplett came to tell me that they would not be running any tests, didn't even check me out to see what had happened that caused the concussion. This is following a previous visit to urgent care in which I was initially diagnosed with the concussion, and was told if symptoms continued to get worse to go to the ER immediately for a CT and MRI. After a few days, symptoms continued getting worse, my vision fading from blurry to shaky, pain level increasing exponentially throughout each day, and having more symptoms pop up before going to the ER today. After 3 hours of waiting, I was more than just let down that the people who's job it is to take care in being thorough, will be willing to cut corners and outright deny looking into why my walking has now gotten to be borderline scary, feeling like I'm going to fall every step. But they'd rather have one less patient to deal with, so they sent me home with nothing more than a lighter wallet. Would not recommend the Emergency Department at Mayo Clinic Eau Claire

I called when I scheduled my appointment and spoke with the nurse and Office and tried to schedule…read morea video visit or a phone visit with provider prior to driving four hours out to the location to be seen by a dermatologist at . I was assured that this location would be able to assist me with my immune disorder that I have was an offsite be no different than going to Mayo in Minnesota. I then drove four hours there spent the night in the hotel wasted over $300 and eight hours and driving just to get there and be told immediately by the physician that they cannot assist me with my medical issue as it's too complicated, this is behind upsetting. As I communicated with the office prior to coming out about my situation and was assured that I could get help at this location.

I transferred my kids from MFC to PH because their pediatrician is now at PH. She is great as…read morealways (Dr. Husain). But OMG some of the front desk ppl need to knocked down a notch or 7 with their attitudes. My daughter needed an appointment but the person on the phone said the her ped wasn't taking anyone for the rest of the day and didn't know when she would be open again. She recommended we go to PH UC so we did. I did file a complaint already with financial services (so that is done) and the pediatrician called me back to find out what happened and has already put in notes about the experience so it hopefully doesn't happen again. The snobby lady at the front desk with short blonde/white hair (old woman on first floor) got up from her desk when I was trying to check my daughter (after she cut me off several times) in to UC. The other lady (younger, long hair and nice) was checking me in after the crabtree left the desk. Then the old bag brought back someone from administration that repeated herself like a broken record with every question I asked. She was completely coached and wasn't even answering my question. They must be worried I will sue them, I would sure like to. I did video all of it. It was so disgusting how my daughter was treated and spoken to by the appointment coordinator. Anyway, we ended up going out to the car and skipping UC. For kicks, I tried calling pediatrics again and got AN APPOINTMENT literally minutes later since I was in the parking lot. We walked right up there and got checked in no problem. That lady on the first floor made a mountain out of a mole hill. Just do your damn job; pandemic crap is hard enough as it is. Stop the power trip already lady. If I find out her name I will be posting it here later.

Always accommodating. Professional. From the receptionists…read moreto the nurses and doctors, everyone had been great. I was seen twice for a sinus infection.

I have found a great therapist here it helps! These days availability will get you five stars but…read moremy therapist gets the stars here!

Fantastic hospital with professional staff from the top to chef Page…read more The Hospice staff were all fantastic people to work with and gave my wife quality treatment at home with lots of TLC. I cannot thank you all enough for everything you have done for her. Bless you all.

We visited this urgent care center on a weekend when we were traveling in the area. The intake…read moreprocess was easy and quick and we were promptly seen by a pair of nurses who evaluated if we needed ER services or urgent care. We were directed to Urgent Care and were pretty much immediately given a room and then quickly seen by a PA. Our baby ended up with an ear infection diagnosis and we were given a prescription and sent on our way. The visit itself was great - staff were courteous and friendly. The process was quick and easy, very little wait. The problem came a day later when the baby wasn't getting better and we ultimately realized the dose of antibiotics he'd been prescribed was wrong (it was a way weaker dose than he needed). We contacted the hospital and staff looked at the case and admitted their staff had made the error. They called in a corrected prescription to the pharmacy. I get it, people are human and make mistakes and I certainly wouldn't want anyone to lose their job over this. However, what I would have liked to see at this point is the hospital recognizing that there is a systemic flaw that allowed such a mistake to pass by without being caught. I'd like to see the system improved so it can't happen again. We did call to request such a review and were told they'd get back to us.... still waiting!