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    St. John's Pediatrics

    5.0 (5 reviews)
    Closed 9:00 am - 12:00 pm
    Updated 3 weeks ago

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    Advanced Pediatric Care - Jacksonville

    Advanced Pediatric Care - Jacksonville

    3.9(18 reviews)
    4.0 miGreater Arlington

    Im going to start off by mentioning that my family has been going to this practice for the last 4…read moreyears since my firstborn and we have been happy with them until today. The experience that we had today was honestly very suprising and very disturbing. I have never had such a disturbing experience before in a medical practice. the medical assistant was very unprofessional and was clearly frustrated that we were unhappy with the fact that what we came in to be seen for they did not have in stock. we drive an hour to this practice to be seen and another hour to go back home. imagine doing that commute to be told we drove up there for no reason. we speak to the doctor to find out that was not the case at and we could very much still do what we came for. after that unpleasent experience with the MA, at check out my wife talks to the front desk about future appointments and she inquires about the Medical assistant first name so in the future we know who to avoid in order to avoid issues. the front desk explains that we cant really choose who sees us that we can send a message to the doctor, in which we explain our concerns as to why we would like to avoid this individual moving forward since she did not want to provide the name.In turn the front desk personnel replies with " Please just go" completely and utterly disregarding our concerns. granted to say we will not be returning as this brings us concerns as to how staff members actually care for their patients. to the front desk person keep in mind you are the face of the practice. not the doctor or the assistants. you are the first individual people look at to gain the trust of the practice. you are the very first and last representation of the practice when a patient visits.

    Front desk is next to impossible to get ahold of. Message leaving system is down right terrible. On…read moremultiple occasions we had to wait almost an hour in office to be seen for regular visits. Office and exam room carpets appeared to NEVER be vacuumed. Bathrooms had no changing stations which is crazy for a pediatricians office. Dr. Ali was nice and informative the one time we saw her, the rest of the providers were nice enough but office staff was subpar (especially the medical assistants/nurses). Appreciated them not forcing vaccine requirements but outside of that, the overall office experience was less than mediocre.

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    St. John's Pediatrics - pediatricians - Updated May 2026

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