1. St. Johns New Focus Center

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Yonkers, NY

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St. Johns New Focus Center

1.0 (1 review)

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8 years ago

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Westmed Medical Group - Here's them finally putting it in writing I owe them no money. And then billing me again anyways.

Westmed Medical Group

1.8(155 reviews)
2.4 mi

doctors are generally good; however in my experience with two internists,i had the feeling they…read morewere on a clock-- not too much time with each patient. This is corporate medicine not patient centric medicine. Communicating with providers is only via a patient portal where you may have to wait days for a response. A brief phone call would be more efficient and helpfu, but I guess some bean counter likes the idea of a patient portal. No one I know is satisfied dealing with Westmed/summit health. They are awful and deserve all the bad reviews they get, but if the corporate owners are getting their money, they don't care about patient care. And they don't. Many doctors have retired or just left probably because they don't like the corporitization of care.

This business, now know as Summit Health, is violating the No Surprises Act which prohibits…read moreproviders from administering surprise bills to self-pay and other patients, and they do not commit to transparency in pricing. I called to dispute a bill after being charged hundreds of dollars after a very simple service, was told by Billing rep named "Jovani" that I should not be responsible for the bill because I was a "Self-Pay Patient" and that "if you don't hear from me that means you don't have to pay".. I said "no, I want a phone call regardless of the determination". Three weeks later, no call back. I can only imagine the amount of elderly patients who he gave that same poor direction to. They then claimed that I was responsible for the extra cost, I spoke to someone in the Financial Counseling Department and they quoted me a wildly inaccurate price of $63. I asked to speak to a supervisor and was transferred to someone named "Kourtney Grimes" who cut me off, spoke over me, raised her voice at me, attempted to gaslight me, and was wildly inappropriate, unprofessional, lacked emotional as well as general intelligence. When I asked to speak to her supervisor, "Kourtney Grimes" stated "there's no one above me boo", an obvious lie, and attempt to avoid accountability for her trash behavior. No one answers the phone in the Patient Relations department or calls you back. My billing issue has since been resolved, but I am writing this review for awareness. I encourage anyone who was victim to this, or any other, company's gross incompetence and negligence to file complaints with the NYS Department of Education's Professional Misconduct Enforcement, the NYS Department of Health, the NYS Attorney General (NYSOAG), the Better Business Bureau (BBB), or other regulatory body.

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Westmed Medical Group - Hours on website wrong

Hours on website wrong

Westmed Medical Group - Three days after blood drawn

Three days after blood drawn

Westmed Medical Group - Two days after she took blood

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Two days after she took blood

Westmed Medical Group- Boyce Thompson - What a scam. They gave me a massive bill AFTER they sent me this email.

Westmed Medical Group- Boyce Thompson

2.1(14 reviews)
2.2 mi

Surprisingly my experience wasn't bad, I was a little nervous because all the bad reviews. My…read moreappointment was pretty quick. I followed what they asked, to text when you arrive. I waited less then 15 mins and was asked to come in to be seen. Pros; The front desk ladies where very polite and helpful and they greeted me when I walked in. They are taking all the necessary precautions for COVID which I appreciate. Also the wait was not long, seen my doctor right away. Cons: The doctor; I didn't really feel comfortable with her, I felt like she was rushing. Also the women that did my sonogram was texting and kind of unprofessional. I'm not sure if I'll come back to this location again. It would have to be my last resort.

I'm a regular patent at WestMed in Ridgehill but it's my 1st time coming to this location because…read moremy child had to see the Allergist. 5 days ago, my child saw him at Purchase. The dr prescribed meds , and if the condition doesn't improve, call the office or send a e-mail through Westmed app. 4 days later, condition worsen and the teacher send an email, that afternoon, I called Westmed and email the Dr. few minutes later, they called me back and schedule an apt the next day. Driving to Boyce is easy sailing because it's right off the saw mill park way, not much traffic , the location has a lot of parking, there's an apple bee restaurant, Starbucks , taco and sushi place, even a gym is in the facility; the real estate is growing , I like the location, after, checking in, I was in the dr office with in mins. Dr increased the Dosage and added more medication. After the visit the registration scheduled the next Apt. the staff are great , friendly ,polite. Great atmosphere to be .

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Westmed Medical Group- Boyce Thompson
Westmed Medical Group- Boyce Thompson

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St. Johns New Focus Center - hospitals - Updated October 2026

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