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    St John Ambulance

    5.0 (1 review)
    Open 8:30 am - 4:30 pm

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    7 years ago

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    Hand 2 Heart CPR

    Hand 2 Heart CPR

    (1 review)

    I booked my CPR course with Hand2Heart on September 2020 for my nursing program. I had some family…read moreemergency a couple days before I could attend and emailed them to let them know I had to cancel, explained the situation and asked for a refund. They refused to give me a refund but advised me I would have a credit with them. I accepted it since I knew I would be returning to my studies when what I had to deal with got better. August 2021 I rebooked since finally I was able to return to my studies and needed to get this course done, but unfortunately a week after I booked, I got sick with pneumonia and knew it would take time for me to feel better so I emailed again to reschedule for another date (in a week or 2) when I knew I was clear from my illness. I did a covid test and was negative and my doctor confirmed I had pneumonia. Not thinking it would be a whole issue, I emailed and explained what was going on. Instead of being understanding, I was met with "Please review our policies when cancelling your course. The first transfer is free, the 2nd one results in rebooking again. You booked last year, then cancelled. You rebooked and now are cancelling again". (Exact words from the email so they wanted me to pay twice). I didn't understand the issue. We are in a pandemic and before covid, I would never leave my house knowing how sick I was. I would've thought I would be treated with more consideration and kindness since I was thinking about the public and their staff, but nope. Now the tune has changed and they want to allow me to rebook after countless back and forth, but I have to go for another covid test (which I already went and didn't leave my house when I was sick, also got confirmation from my doctor that it isn't covid but pneumonia). I refused and I'll cut my losses. Since the beginning, they have refused to refund me back due to some "policy" that isn't made known right away, but good business practice would be to work with your customers and be reasonable. I didn't cancel because I didn't want to do this, I cancelled because I was sick. So thank you for taking my money and giving me 0 service.

    From the owner: Our approach to teaching First Aid and CPR is different from the rest. We believe having a fun,…read moreinteractive, STRESS FREE environment produces the optimal learning environment. People who take our classes are completely satisfied and always return!

    St John Ambulance - firstaidclasses - Updated May 2026

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