The absolute worst car rental on the island. Second time coming to the island. Expect to wait an…read morehour for shitty customer service. If you have rental car insurance on your insurance bring your policy or they will force you to take 20$ per day insurance. Just super shitty experience, go with the local rental car shop.

We waited over an hour to get our car after picking up our reservation, my parents had to wait two…read more We flew in together and had reservations at the same time. No cars were ready for pick up. One person was working the counter, one person running cars. There was no communication about the wait time. We would've called a cab and came back had we known it would be that long. We weren't the only ones in this boat. Service was generally fine but it'd be nice know what we're getting into.

You need to have the right expectations coming to this resort. It is not fancy but we had a great…read moretime. the food options were really good at the pool bar, buffet was average to above average with lots of options! Our room was clean and had a great view. This time of year the beach is not accessible but we had several great days at the pool. Also the resort will take you to Cramer Beach and pack a cooler for drinks. we took advantage and had a great day swimming and snorkeling. We had a group of 6 and made a lot of friends at the resort. Service was slow at times but nothing horrible just not in a rush overall, we attributed it to island life. It is far away so plan on $30 per person minimum every time you leave or rent a car, the excursions to Buck Island, Christiansted, and the bioluminescence bay were totally worth it!! Just don't envision a bougie resort, this is not it. We didn't need bougie so had a great time!!

I only gave them a one since there are no zero stars…read more No food available at times when they are supposed to be all inclusive. Seven days there never cleaned our room. I contacted Divi corporate and was told via email they would refund 2 nights for the inconvenience. They lied no refund has happened and now they won't respond to my email, as they said contact them if I have any questions. Do you self a favor go somewhere else!! This resort is very badly managed.

I have been coming to Hotel on the Cay since I was a young teen, and now over 20 years later, I am…read morestill visiting yearly but now with my husband and 3 children in tow. Year after year, we count down the days until our next visit to our favorite place on Earth. It's such a special and magical place on an incredibly beautiful island. Our kids swim with turtles all day, eat ice pops on the beautiful soft sandy beach, and float around on the beautiful calm waters. We are all living the dream while vacationing here. We love coming back year after year because there isn't any place more beautiful and the people are happy, friendly, and welcoming. Cathy the manager is wonderful! She makes sure to greet us with a smile and makes sure everything is perfect. It's just a quick ferry ride over to town so it's nice to be able to walk everywhere. We can't wait to see you all in November! Love, The Budd's

Beautiful scene nice bed this is more of a 5 star hotel I would come here every week st croix is…read morethe best

Had a fantastic time with my wife and the crew. I'm deftly afraid of water, and the crew took us…read moreout for snorkeling . They were very patient with us and showed us a fantastic time! I would DEFINITELY recommend taking the sunset cruise of the snorkeling adventure with Big Beards!

My wife, Andi Jennings, and I took a full-day trip on the "Big Beard Adventure" on Saturday 9/5/26…read morewith Captain Peter first mate Jackie, and second mate (first mate in training) Sienna. It was a terrific day in so many ways. The catamaran is clean, comfortable, and well-equipped. It was very stable on the water and there was plenty of room for all of us. We had 18 people on our trip, but it could have easily handled 30. The boat has two ladders in the back so getting in and out of the water was relatively easy. We made three stops, the first being Turtle Beach, on the leeward side of Buck Island. They do this stop first to give everyone some beach time (it is a gorgeous beach), and also to allow everyone to practice our snorkeling in a more protected and supervised environment. This also allows the crew to determine who might need extra help during the reef part of the tour. The second stop is on the windward side of Buck island, where the reef is. My wife grew up here in St. Croix, but I had never been to Buck Island National Monument. It was nothing short of spectacular. I have never seen anything like it. The reef was teeming with beautiful fish and the reef itself is like an underwater mountain range that you are flying over. Simply amazing. Those that needed help to navigate the reef were given the assistance they needed. We had two non-swimmers on board and yet they were able to safely enjoy most of the experience. Sienna led the way for the experienced snorkelers while Jackie hung back to help folks that needed more guidance. Once we were all safely back on board, they started serving "Mutiny Punch"(fruity vodka drink), in addition to non-alcoholic punch (water is available throughout). We then we were off to Big Beard's private beach, back on St. Croix where a neat little sheltered picnic area was situated just steps off the beach. Captain Peter started cooking hot dogs, regular burgers and veggie burgers, in addition to Mahi (the fish varies on each trip). The food attracted the local wildlife, including several friendly cats and dozens of curious mongooses. After about 90 minutes or so, we all got back on board and headed back to Christensted harbor. One of the things that really stood out was the engagement and dedication of the crew. They all love the island, love the Big Beard organization, and are super-focused on the guest experience and made the day even more enjoyable seeing them work together as a team. Thank you for a great day, Peter, Jackie and Sienna! It was a great value and a great experience. My wife & I cannot recommend this excursion more enthusiastically!

We booked our trip online, and I gotta say the rooms were definitely not what were advertised…read moreonline. Some of the staff isn't so friendly.. I'm not into having our room serviced everyday (because I know maids go through your things), but we literally got hassled EVERYDAY by maid staff to get our room serviced, even when we said no thank you. We would leave to go shopping, etc. And would come back and our room was serviced. We were eaten alive by mosquitoes in our hotel room.. The towels weren't changed out, just folded & hung to dry, which after days of snorkeling and salt water on your skin... It was very unpleasant. The sheets weren't changed, the bed was just remade... The view was amazing and the charm of this place is impeccable.. But for future booking I would recommend a different hotel.

I would stay clear of this place. The reason why I would stay clear is they do not offer good…read morecustomer service. all about the dollar signs! My plane was arriving at 8:30 PM, and the Hotel said that the registration desk closes 7:30 PM. I asked if they would leave me a key or code so I can get in after hours. They said absolutely not and would not cancel my reservation. Thankfully there's many other hotel choices that are very accommodating, as well as flexible.

This was my first time using it from St. Croix, but it was not hard to figure out. I almost slept…read morethe entire boat ride and still made it to the airport in St. Thomas with time to spare. You walk by a mango tree at the entrance and can purchase one there or in person later. They allow bags on the boat; just don't overdo it.

Nightmare. Mismanaged. Unresponsive. They just cancelled our return trip!! We are basically…read morestranded. Talking to them is a nightmare. There is no one in charge. One poor woman at the dock. No supervisors. Avoid doing business with them

LOVED THIS! The tide pools are a once in a lifetime experience and pictures really don't do it…read morejustice. Our tour guide, Kendall, was AMAZING! He is very knowledgeable about the area and was an absolute expert navigating the terrain of the rain forest and mountain. It's a really fun ride when you have a driver/tour guide that you trust! Kendall was fantastic - highly recommend requesting him! The waves around the rocks surrounding the tide pools were very intense and I had zero fear because Kendall really knew what he was doing! You have to do a little bit of rock climbing to get to the pools but Kendall gave us step-by-step instructions and it was a blast. (I am not a rock climber!) I wish I brought a waterproof phone case to bring my phone to the actual tide pools. It was breathtaking and so fun to swim in!

This is our first trip to the island. We wanted to do a tour and signed up for an all day tour with…read moreTan tan Jeep tours. Tan Tan Tours is a definite no for us! It maybe be ok for you. Please see the attached pictures and read the facts of our experience and decide what would be best for you and yours. Attached are pictures of the facility and their equipment including the two working Jeeps on this day. By lunch time they only had one working Jeep. We left out in "The Green Machine " just after 9 am. We made a stop at the gas station for fuel. We made our way out to Udall Point and then on our way the west side of the island at about 11:15 an while on the main road, not off road, we saw the the rear right wheel and axle pass in front of us. It flew ahead of us and luckily slammed into a tree on the roadside and not into on coming traffic. Our driver was able to get the Jeep off the road just a few feet from a telephone pole. A few more feet we would have slammed head on into the pole. If not for a Good Samaritan who stopped to check on us we would have been stuck on the side of the road for more than 2 hours. A tow truck showed up fairly quickly and hauled off "The Green Machine." The Good samaritan took us and the driver a couple more miles up the road to the chicken shack where we waited until after 2:00 pm for the one other working Jeep to come pick us up. We did have a good lunch at the Chicken Shack. The lady who took our money and another gentleman showed up in the other Jeep. Our driver loaded us up on this Jeep and we returned to the office. I had to hold the door shut on the way back. Upon the return to the Tan Tan office we were offered the option to complete the trip this day or schedule a half day tour another day. Being that we were more than 2 and half hours behind schedule and had dinner reservations we were not able to continue this day. We were not able to reschedule for another half day tour during the remainder of our trip. We asked for a full refund form the lady who took our cash and she informed us she could not refund our money. We asked to speak to the owner. She informed us the owner was not on the islands but was able to get him on the phone. We advised him we wanted a full refund due to the unfulfilled tour and being put in an unreasonable dangerous situation due to the faulty vehicle. Take a look at the picture and make a call for your own safety. The owner refused to refund our money. He offered half a refund or a half day tour another day. We advised neither option would work for us. We simply wanted a refund. He flat out said he would not refund our money & we informed him we would make a factual post of our experience on social media with Tan Tan, with pictures and seek legal assistance to recoup our money. We offered to accept a refund and take no further action and part on good terms. The owner refused to refund our money and told us to do what we needed to. So here we are. Please review pictures and make a decision for yourself.