Clinic reception never answers phone, finally get through and I'm on hold again to be hung up on…read moreafter waiting. Every time it's a nightmare too deal with phone reception. My physio specialist Vanessa was great on getting me back together.

Receptionist was very rude so i got really upset and walked away, this is how they treat people for…read morethe first time I thought it suppose to be welcoming. I guess I interrupted their talking so thats what you get people, customer comes second..

Always solves the problem for myself and for the numerous friends/relatives who've gone there. Kind…read moreof amazing actually.

he runs this place like a factory spends very little time…read morewith you doesn't listen shoves you off to his students who barley speak English i would take a hard pass.

Dinah, Thank you for your response…read more I did get a reply on July 20th to my July 10th email. Both responses, in my opinion, continue to disregard my experience. No personal call to set up an appointment. No acknowledging my experience. Just covering your perspective When you take any kind of customer service course or even personal development, it talks about the stuff when things don't go right where you get the nuggets. I offered you a gift. Really, it wasn't until I was talking to a few of my older neighbours that I found that was a trend. We can all have bad days. Sad thing, I went out of my way to come back to Pivot because of my experience in the past. So even as a repeat customer, I felt confident that your people would help me figure out what was happening as my knee didn't feel like other insignificant injuries. I trusted you. When I tell you your Dr nor your physio DID NOT tell me to set another appointment, nor did your front desk staff when they took my payment, your response is to tell me I am wrong. And to find out if there is any sign of arthritis, something volunteered by your person, I need to pay you all more money to find that out when there is nothing here showing me that you care one iota about my experience at all. Actions speak louder than words. I really hope you use this as a training tool. I can tell you that this experience had me quite down at the thought of not being able to be physically active, a Grief inducing event. Thankfully I have others who helped me. PS, I said nothing about how hard you have to work to get where you are. Not once did I mention the names of your people so there is respect I do understand hard work and commitment so the fact that you felt it necessary to tell me all about you and all of your accomplishments speaks volumes.

I visited this clinic last week and they were very professional. I met with the doctor and her…read moreintern and they provided a very thorough exam of my feet. They suggested everything my current physiotherapist has been suggesting and they didn't try to sell me services. They know I have an upcoming appointment with a rheumatologist and they told me to come back to them if the rheumatologist doesn't figure out the cause of my problem. I was really happy with their honesty and how they work with their clients. If I was looking for a new physiotherapist, I would definitely consider coming here. Hopefully they will be able to help you with whatever pain/injuries you may be experiencing.

Variety of services offered, easy online booking and reminders, and lots of therapists available.read more

I love athletes care! Nate, my physiotherapist, is an outstanding practitioner. He is no-nonsense…read moreyet gentle, and the fact that he is an athlete himself gives him an understanding other physios I've worked with lack. His technical knowledge is matched only by his intuition and bedside manner, and he's a really nice guy to boot. His workouts and phsyio tape helped me PB in back to back marathons, and I swear I wasn't TOO banged up after them lol. Can't recommend him and the whole athletes care team highly enough!

Used Patrick's physio at home when I damaged my knee during a game. He was always on time, very…read moreprofessional and helped me immensely. Saw him for a few sessions, and was back playing with a month. It was great that he could come to my home on weekends, as quite busy during the week. Recommended!

From the owner: Physio@Home TORONTO provides physiotherapy services in the comfort and convenience of your own…read morehome, within the Toronto area. We are committed to providing patient-centered evidence based assessments and treatments, helping you recover quickly from any surgery or injury you have. We focus on helping YOU manage your pain and getting you back moving again by providing manual therapy (hands on treatment), therapeutic exercises and modalities (Tens, Ultrasound). Physio@Home Toronto is perfect for people who have pain or mobility issues that make getting to a clinic a hastle, or for people who have busy lives and prefer to have their physiotherapist come to them! We specialize in treating baby-boomers and active seniors and people recovering from surgeries such as total joint replacements. All of our services are provided by regulated physiotherapists (no assistants are used) and are fully covered by most extended health benefit plans. Call today for a free phone consultation!

In August 2015, I tore the quadriceps tendon from my left knee. This required surgery and a 3+…read moreweek period of the knee being immobilized so it could heal. The muscles in the leg atrophied significantly. I am 66 so this was going to be a difficult process starting with a knee splint and crutches. A friend recommended SEMI for the rehab. I met Melanie Gordon and she put together a program to get me going again. Amazingly, by mid-November the knee was basically back to its old flexibility and almost back to its full strength. It is such a relief for an active senior! Melanie regularly reviewed my progress, manipulated the knee and continually changed the exercise program based on my progress but also listening to my concerns. And a great cheerleader for those times when you feel like you are not progressing as fast as you would hope. I couldn't be more pleased. I highly recommend SEMI and Melanie for any physical rehab program.

About 18 months ago, I suffered an injury to my left ankle and proceeded to hobble around, taking…read moretime off gym and had thought it healed. I was told it was shin splints. In April of this year, I felt my ankle twist while standing still and continued to go to gym and hobble. A good friend of mine saw my ankle and said, You need to see Dr Stoddard at Semi I called and spoke to Regina that night and she made an appointment for me to see Dr Stoddard..... first MRI, then back to see him, talk of fracture, xrays to confirm and I was in an air cast. I was referred to Melanie Gordon and started active physio. On June 29 I got my cast. As the summer progressed, I was able to see results. Got the cast off on November 7, allowed to walk more, up to 20,000 steps (before I was doing 35,000) and with further physio, I will continue to improve. I owe a lot to Dr Stoddard, Melanie Gordon, the wonderful front desk staff, Regina, Roxanne and Courtney who made ever visit wonderful. Thank you! I tell everyone who has ever been hurt to call! With appreciation, Jana aka Pinky

Reading the rather negative criticism of the clinic, I find it hard to believe we are describing…read morethe same clinic. I had consulted a few doctors before going there to be properly assessed for hip issues. The doctor was extremely competent, referred me to an excellent physiotherapist, Amy Dinaut. Her care, her professionalism and polite manners are exemplary. I am grateful to be treated by her as she correctly assessed my new injury and gave me the appropriate treatment and exercise programme which I do follow. As far as the receptionists are concerned, they have always been most helpful even when they were very busy, particularly at the beginning of the term in September.

This is the worst clinic ever, very incompetent doctor who's no clue how to heal me. Further, the…read morereception screws up all the time & asked me to pay for it. Stay away.

My personal experiences at Synergy were positive - my physiotherapist was knowledgable and helped…read moreme out considerably, primarily with head and neck issues. I enthusiastically recommended the service to my wife, who has chronic, debilitating jaw pain resulting from corrective surgery in 2018 that failed to remedy her problems. She reached out to the in-house expert on her type of treatment, a co-owner who operates out of the West End offices. He derisively communicated to her that she must've been looking to use up her insurance money, implying that her need wasn't real. When she wrote back informing him how offended she was by the way he'd communicated with her, rather than acknowledge his lack of professionalism, he attacked her for calling his behaviour into question. Is this the kind of thing for which you want to be known, Synergy? My wife has been dealing with jaw pain, with migraines, with debilitating health issues all of her adult life, and she's struggled to find a physiotherapist who could effectively treat her. I really believed Synergy might've been the place for her, but how could I recommend this company to anyone if one of their co-owners could behave in such an abusive manner to someone living in chronic pain seeking treatment? Again, I've had nothing but positive experiences with the two people who treated me - Jess and Rebecca on the East End are outstanding practitioners. But the man who interacted with my wife is a co-owner of Synergy, and I still can't believe how negatively he treated someone who is desperate for help. What a disappointment.

A medical clinic is only as good as the medical personnel. In my case, I have a fantastic…read morephysiotherapist that is always putting me and my well being first. She has been my PT for about a year and a half now and has taught me so many things about my body's structure I never would've known. However, I find the prices a bit pricey and that it runs very business-like. If you are late, you can only use what time you have left and you'll have to pay for the full. If you miss your appointment completely, like Zoe says below, you are charged a fee. It's a bit of a hassle because sometimes emergencies happen and the last thing you want is an amount owing for an appointment you weren't able to make it to. There are times where your waiting and even if the personnel is late, though they try to give you that time back, sometimes they can't and you're paying full price for a partial visit which is a bit annoying and unfortunate. The facilities however are very clean and modern. The approach is holistic and really makes you think about how your entire body works as a whole. That being said, if my PT ever left, I'd follow her to her next clinic.