The staff at Excelso Physical Therapy is beyond helpful and friendly. They sign me in and try to…read moreget me in as soon as possible. The therapy was great and brought lots of relief to my upper and lower back. I would definitely recommend this office to others suffering from back pain!!

My elderly and frail Mom fell, and broke her femur. Ouch…read more Mom gets shuffled from the hospital into the care of Ross Rehabilitation. From the beginning, we had problems. The menu for the day listed something culinarily palatable, yet my diabetic Mom was served a PB&J instead; Umm... No. Once we called them out on that, her food changed, but was either so cold or so distasteful, Mom couldn't consume it. Mom lost about 40 pounds over the five or six months she was there, just from being served nasty food, day in and day out. The Nurses/Medical Assistants are very nice, sweet and extremely respectful while they interacted with Mom. However, when they weren't doing a task directed by the management (such as changing bed clothes, getting Mom dressed, moving Mom from the bed to the wheelchair, etc.), they literally ignored her. My Mom was forced to sit in a pile of her own excrement until a Nurse or Nurses Aid was instructed to do something about it by management. Absolutely disgusting! Next to Mom's bed was a curtain, for privacy while dressing/undressing. At night, there were numerous times when a Nurse would tactfully pull the curtain to separate my Mom's bed from the rest of the room (which startled and woke my Mom up) and then sat in a chair on the other side of the curtain and SLEPT. Mom listened to the Nurse or Aid snoring on the other side of the curtain during the night. So... Too busy to tend to my Mom's bathroom needs yet NOT too busy to NAP?!? COVID outbreak; Mom got sick. I fought with them for three days, making four or five phone calls a day to the Operations Manager (named Laidy), the Resource Manager (named Marie) and various other people in-between JUST to get someone to contact a doctor and have the doctor electronically prescribe Paxlovid® for her, to help her through. They kept trying to push me off until the day a Doctor makes his rounds in the home, once a week. Paxlovid is only available for five days and we were on a time crunch but they didn't care. I had to threaten legal action to get Mom medication. Ridiculous!! The ONLY thing about Ross Rehabilitation that was great; Physical Therapy Program. Mom's Physical Therapist was named Jill and Jill was a doll; So compassionate, patience, enthusiast and uplifting. She helped my Mom a lot. The only thing my Mom looked forward to each day was her Physical Therapy and spending time with Jill. The gnats flying around the room. The phone system that only -sporadically- worked properly. The napping staff. The cold and/or inedible meals. The blasé concerns for my mother's health during COVID. A call-button that did absolutely nothing. Zero concern for personal hygiene. One-Star earned ONLY because of the Physical Therapy, offered.

I had experience with five other facilities before Ross, and each left something wanting. At Ross,…read moreEVERYTHING was left wanting. The food was inedible, the therapy milked every patient for every day they could. Twenty three and a half hours of bed or wheelchairs, and half hour of therapy. Few people rarely graduate to a walker there. While there are a few exceptional staff,(a few nurses, aides, housekeeping or maintenance) most are more concerned with excuses than their patients. There is virtually nothing spent for activities for the patients, despite the sincerity of the people trying to keep the residents involved. There is one dementia resident whose rights supersede the rights of the other residents. He wanders the halls, entering other resident's (usually female) and stares at them in bed. Complaints are answered with "he's harmless" or "we're working on it" or threats and retaliation. Apparently excuses are more important than the privacy, security, or comfort of their residents. He urinates on the floor, and walls exposing himself to others, but according to management he can't be restricted no matter how many times he violates the rights of others. My significant other had a wet towel and used diaper put on her bed, and another day had feces smears on her blanket. I apologize to her every day for sending her there. This is by far the worst facility I have ever seen. The ONLY person exceptional at this facility is the Admissions Administrator who manages to continue to sell this abomination. He does try to intercede on the residents behalf, but his role is limited. No one should send a loved one here.

The best PT that I've ever been to and I've been to my share of places. Ms Christie is awesome,…read more getting me feeling good again. Go check this place out, you won't be disappointed. Damon

Had an outstanding time training at Elite Strength and Performance, Cheri and Rob know their stuff…read moreand I couldn't have had a better experience. The gym is spacious clean and has everything you could want and more. Will definitely be back.

I'm a 19 year old athlete and a weight lifter. I had injured myself during sports but never really…read morecared for it, but when I was lifting, after a few months it finally took a toll on me. I thought my youth would help but it didn't, and PT did. Went here for physical therapy for 1 and a 1/2 months and my problems have gone away. Although it was a slow and steady rehab, I'm glad to say I'm back to doing what I was doing. Phil as well as Jackie really know what they're talking about and really took his time as they analyzed what was wrong. They've helped me gain strength in the places where I was lacking and this has got me to fix my form and work on other muscles I didn't know I was able to use. All in all, it was a great time going to physical therapy thanks to Phil, Jackie, and the whole staff. Would 100% recommend to all other teens and mid 20 year olds since both therapists are young and can really connect with you.

From the owner: Head Over Heals Physical Therapy is a state-of-the-art facility that strives to help patients reach…read moretheir goals. They have a friendly, educated staff that is motivational in their approach. They focus on orthopedics, pediatrics, geriatrics, aquatics, and more. Come fall Head Over Heals for your therapist today!