This is one review that I never dreamed I would have to write. On May 1st my 15byear old son died…read moreunexpectedly. My husband and I were (and still are) broken and lost. We called Newcomer and we were able to get an appointment with funeral director, Abigail, the next day. The meeting was straightforward and thankfully free of a hard sales pitch. We explained to Abigail what we wanted and she helpfully directed us. Our son's visitation and funeral service were exactly what we wanted. The funeral home staff were very kind and attentive. They frequently approached our immediate family and asked if there was anything they could do to help and repeatedly offered us water. Their kindness and care touched all of us.

Newcomer was recommended by an acquaintance of my dad's for my mother's funeral. They did a…read morewonderful job and explained everything clearly. I would highly recommend them and if we ever need to plan another funeral, they will get my business.

Baue has been the funeral home of choice for my family for decades. They have always done a great…read morejob from start to finish. Most recently as soon as we learned of my great- aunt's passing, I went up to the home to get boards to make her memorial photo boards and they were ready immediately. This Cave Springs location is beautiful and is fully staffed to direct visitors to the correct room. There is also ample space for refreshments in a place where family can go to decompress and children can feel more comfortable away from the main viewing room. Today we were there to attend the wake of a neighbor. Not only does my family trust Baue, but most of my friends and acquaintances also choose them as well. Sadly, I have been here more times than I can count in addition to their location on Kings Highway in Saint Charles. Can it be expensive? Yes, but you get what you pay for. I highly recommend.

From the beginning of my dad dying in his living room unexpectedly to the end Baue was a nightmare…read more They couldn't come for 3 hours to get my dad. And my dad was a normal size man. 6'3 and 200 lbs, they come 3 hours later while we have to see my dad just lie there dead and sent two ladies under 5'5 who weight nothing. They had to get the police to help, who were grown me . Then their EV van breaks down in my driveway, where my dead father sits. They call us later and arrange times for us to meet and tell me we will meet with Jennifer. We come and it's a man named Andrew who did everything he could to make us spend a ton of money even though I told him what my dad told us he wanted. Andrew had us sit there for hours waiting on him to make all these statements of different ways to get more money from us. We never met Jennifer. We ordered two death certificates, we had to pay for them and we were told we would get them when the doctor signed off. They sent one to the I srua ne company without telling us, asking us or even allowing us to make a copy and send it. The life insurance paperwork stated a copy would suffice but Baue took it upon their selves to sent it. When they finally cremated my dad 3 weeks later because they claimed the doctor didn't sign off, they refuse to tell me when we could get their ashes. They had me driving from one building to another ad. Gave us an assistant. This little assistant lady kept telling us she was not comfortable telling us when we could get their ashes and they will call me when they can. I had to give my name 43 times and number because they couldn't tell me anything ever. That's all I was ever told. And they gave me emails that were wrong when I was sick as hell, they made this whole process horrid. And after I got my father's ashes they sent me a coupon for 600 off for someone in my family if we plan in 6 months how disgusting is this place. And the coupon only works if we choose to have the ceremony there.

The funeral director Tobi was very patient and accommodating. They provided us with a bigger room…read morebc we had a lot of flowers delivered. The funeral home is a family-run business; they have a lot of experience and were professional. The rooms were spacious and clean. Highly recommend.

We used this business for my mom's funeral services and they were wonderful. They were…read morecompassionate, attentive, and made everything run very smoothly. The facilities are spacious, clean, and nicely decorated. There prices were almost 15% below some of their competitors too. We would highly recommend them.

Paul funeral home for every single death in my family going back to when Nancy's father ran it. we…read moreare talking uncle, grandma, grandpa, my father, brother, my son and of March 2026 my grandson. thank you for always being there for my family and friends.

Nancy has a heart of gold. She has helped me get through some of the hardest times of my life by…read moretaking care of me & my loved ones. I highly recommend Paul Funeral Home.

Hi - About a year ago, we made pre-arrangements for our 89 yr old Mom and Jennifer Oliver made the…read moreprocess so easy. On 4/12, our Mom died and Bill Weissenbach was super helpful, genuine, kind, and on the ball to get things all set for our service on 4/15. He and his team gave us the care and comfort we needed. Thanks so much and all the best

In the beginning, before we had paid for anything, we were given a lot of attention and Brad was…read morepatient with all our questions. After we paid, we still had questions and we experienced very uneven service. When we made calls, we wouldn't hear back and had to make more calls. Mind you, funerals and memorial services are a time sensitive event so this lack of customer service just created more stress. Luckily, Amy picked up the slack and helped us a lot during the service.

Attended a service here. Facility was spacious. Restroom was clean. Got a soft peppermint and a…read more2026 calendar on my way out.

I ve been to a few events here unfortunately but always well done and nice tributes…read more -----------------------------------------------------------

My initial contact was with Jessica who came to my office and was very caring and thorough with all…read morethe details and questions I had about setting up a preplanned arrangement for my mother. As heartbreaking as the loss of our mother was, Jessica was very caring, compassionate and timely with all the details of my mother's arrangements. I would highly recommend CSM as the care of my mother was handled with great dignity. Thank you on behalf of my entire family.

I was truly blessed to have Amy and Jessica walk me through this difficult process. These women…read morewere kind, compassionate, and professional. Because we did not have life insurance, this was a reasonable priced but dignified service to use. I am grateful for how well we were treated.

My grandma preplanned her funeral in 1985. Once the unfortunate time came to finalize her…read morepreparations. It was a horrifying experience. I was "in charge" of her arrangements. I dealt with Mrs. (Cindy) and Mr. (Tom) Buchholz themselves. I personally would never recommend them or this funeral home. As a family we sat in Cindy's office to go over her wishes. Instead of telling us what was included or preplanned she started off with - what do you want. We then moved on to the casket because the 18 gauge my grandmother select was no longer around. As a family we decided on one they had there to look at. (16 gauge - smaller) We left with a $385 bill. Memorial cards and things not included. Later that afternoon Cindy called to advise the casket the family had chosen was no longer avaialable the way we wanted it, as it sat. It was a closed casket so it didn't make too much sense that all the designs had been moved inside. After a very quick phone conference, I chose a new model (now chose 3). Ms. Cindy sent over a statement via email which had more than tripled. The family and I went over the statement and said fine - we just wanted to grieve. A few hours after I emailed back with agreement. A second bill came over at $1200. Now concerned that it jumped from $385 to 1K now $1200 we felt like we were being taken advantage of. I responded via email that the family would need to discuss this further. I called the next day and asked Tom (Cindy was out) for an itemized bill so we could see what it was that wasn't covered. He refused even telling me multiple time to take my business elsewhere. Also, mentioned the vault my grandma purchased was of poor quality and would leak onto her lifeless body. At this point we are trying to grieve and just wanted the nightmare to be over. If the poor attitude and customer service from both Buchholz employees/family wasn't enough. The day of her service the stand she rested on was not painted on the corners. Our overall experience was painful and uncalled for. I hope no family, especially a grieving family has to deal with this funeral home. More things happened that have not been mentioned. Luckily that was only her viewing place and she was laid to rest at Mount Hope in South County.

NEVER USE THIS BUSINESS TO HANDLE YOUR LOVED ONES ARRANGEMENTS. Mr. Tom Buchholz lacks compassion,…read moresympathy, is unprofessional and only cares about the money. Upon returning home out of state from laying my mom to rest, I contacted Mr. Buchholz with my concerns about his behaviors and actions in which he wrote back with a simple thanks, said the other items I requested will be taken care of under separate cover. Till this day, no seperate cover.