My husband came via ambulance post surgical procedure with acute stomach pain worse than before…read moreThe surgery. He never saw a doctor after an hour and 3 people at the nurses station talking about tacos - it's hard for me to wrap my head around how busy they are. His call light rang until I walked out and said can I please get some help!!

My elderly dad fell and broke a bone in his neck and had blood on his brain. He was rushed by…read moreambulance to Integris hospital since it's a trauma hospital. The small hospital he started at had put an ill fitting and very uncomfortable neck brace on him. He got into an ER room quickly. We were not allowed in for about 20 minutes. Apparently a doctor saw him but he doesn't remember. We finally got to go back and I asked the nurses when we would see a Dr. they said they were waiting on test results so it would be an hour. Meanwhile my dad is in agony from the horrible neck brace. The nurses said they weren't allowed to change it. He was not allowed food or water in case they needed to do surgery. We got to the hospital around noon. We were admitted and taken up to a room around 7pm. Still no doctor. Still no food or water and still wearing the horrible neck brace. When we got upstairs I asked when the doctor would come in. He said they had all left for the night so it would be the next day. They did finally allow my dad food and water but the neck brace stayed. We were left worrying about his broken neck and blood on the brain. I decided to spend the night in case someone came in that knew anything about his condition. Around 10pm a man came in and said that the neck brace was awful and he replaced it. Apparently the day brace changer was on vacation. My dad suffered for 10 hours in that brace and it took 5 minutes to change it. We were woken up constantly during the night for blood draws to see if he was diabetic!! Does a broken bone and blood on the brain cause diabetes?? I doubt it. The Dr came in around 8am and told us it wasn't a bad break and the blood was from an old injury. Again it took 5 minutes to tell us that. We worried for hours for no reason. I find that unacceptable. The nurses were nice but not able to give us any information. The brace guy was really nice. He actually had us laughing. Those were the only bright spots. We were told he could go home around 10am. They didn't get the paperwork done and signed by the Dr. until 2pm. My dad and I were exhausted and just needed to go home. That 4 hour wait was awful. I really hope we never have to go back to integris. It was a horrible experience.

I've been inpatient for about a week and expected to undergo open heart surgery tomorrow morning…read more With that said, all the staff members and nurses have been kind and helpful. The doctors and surgeons are kind and professional. The only thing that sucks is the loudness from the renovations; though you can tell they work on it very slowly, as to disturb the patients as minimal as possible. Nobody wants to be in a hospital but if you've got to be in a hospital, St. Anthony's is the way to go!

I had occasion to visit Dr. Morgan at SSM Health's 6201 North Santa Fe location on 11-19-25 for an…read moreannual visit as part of SSM Health's SCORE program. The office manager, Kari Hagen, chose that opportunity to confront me during the visit over a perceived grievance of that office not being paid for previous visits in 2022, 2023, and 2024 since the office didn't have a "contract" with my primary insurance provider, BCBS with Medica being my secondary insurance provider, and falsely claimed SCORE visits were only covered if Medica was an insured's primary insurance provider. She further asserted that the office had been "writing off" the costs of those visits and that I would not be permitted to continue seeing Dr. Morgan unless we came to an "understanding." She subsequently canceled some of the bloodwork my primary care physician requested due to that belief. She continued to aggravate this interaction by inserting her beliefs regarding my primary insurance provider in the after visit summary which was ultimately signed by Dr. Morgan. I responded by initiating an OFI complaint to SSM Health. The complaint was then forwarded to Ms. Hagen who chose to contact me via telephone on 12-3-25. Her response did not make anything better and, in fact, caused more problems. She spent 6 minutes and 34 seconds explaining how she understood medical billing procedures since she had been "doing this for over twenty-two years" while justifying her reasoning for confronting me during the visit. I indicated that her actions and reasoning raised doubts for me since a cursory look at my insurance claims for 2022 and 2023 indicated that no claim had been filed for either of those years and that a claim had been filed with Medica, my secondary insurance provider, only in 2024. (Medica was my only health insurance during the 2022 visit. Ms. Hagen stated that the failure to file in 2022 was likely due to the responsible person no longer being employed at that office.) Medica rightfully rejected the 2024 claim with a note indicating a claim needed to be filed with my primary insurance before they would take action. I indicated that calling me and starting an argument was not going to get the claims filed. I also indicated that a claim would need to be filed with my primary insurance, an EOB or denial obtained, and then file a claim with Medica in order to be paid. Surely a person who had been "doing this for over twenty-two years" would have known this without being directed to do so by a patient. Ms. Hagen ended the call by stating that she would file with my primary insurance, obtain an EOB, and then file with Medica. I visited my primary care physician later in December and completed the bloodwork Ms. Hagen had canceled and continued to follow up on the status of this insurance claim, which has recently been processed and fully paid. (GUESS WHAT? BCBS PAID 70% OF THE COST SINCE IT WAS OUT OF NETWORK AND MEDICA PAID THE REMAINDER WHEN FILED CORRECTLY. WEIRD, HUH?) Is it considered acceptable for a non-medical person to interfere with a patient visit? Is it now a patient's responsibility to make sure a billing office is doing its job? Does SSM Health want their offices and practices represented as ignorant and confrontational? Does SSM Health consider it acceptable for someone in their employ to comment regarding a former employee's employment status? Each of these visits about which Ms. Hagen complained represents over $1,000 in unrealized billing. Is it considered acceptable to leave that kind of money unpaid? Allow me to stress that Dr. Morgan, his nurse, and his tech are outstanding individuals and true professionals. Kari Hagen, the office manager, is the antithesis of professional. SSM Health doesn't intend to hold Ms. Hagen accountable. I, however, will. This review needs to be hung around Ms. Hagen's and SSM Health's necks until both parties can make a formal apology.

I owe my life to Integris Baptist Hospital and their incredible ECMO team. They saved me not once,…read morebut twice--first in 2016 when I was given no chance of survival, and again this February when I had only a 5% chance. Their skill, dedication, and care are truly life-changing. Through it all, my wife--my best friend, a fighter, and one of the reasons I married her--was my rock. Her love, support, and protective nature kept me going through these terrifying times. I am forever grateful to the hospital and the amazing team who gave me a second chance at life--twice.

There is no since in having hippa laws when you see patients in the hallway and EVERYONE hears all…read moreyour personal things. I tegris loves to leave patients in the hallway bleeding everywhere. They also like putting heart patients in the hallway and told just wait. What is wrong with you'll? All the excuses you have given blow me away. Things like this is what's hurting this hospital. That's way the hospital is looking to sell or get someone else in here to help fix things. The ER is one of the worst. Noone is on the same page. They run around like chicken and nothing gets done. They tell patients that they have a device in their body and have NEVER had anything put in. When staff was questioned on it they said they wasn't sure why but maybe they can find out. At this point a 5 year old can do better then here!!!!!!!!!!!!

I actually think they do a phenomenal job, working for the school district it's a breeze. Very…read morehelpful, and quick service seeing the Dr. The care is top notch!

If I could rate a 0 I would. I came in with chest pains,…read moreupper back pains and abdominal pain. The doctor refused to help me and give me anything for pain. Instead he asked me to "knock off my crying" He proceeded to then accused of me smoking weed exact words "does this always happen when you smoke weed" Surprise surprise my blood work came back negative for ANY drugs! I ripped my IV out and had to drive to OU to get assistance. (On the way out was told the cops would be called if I didn't show them my IV was out) The doctor looks like the monopoly man. He's extremely unprofessional l! I have a kidney infection

My visit was great but I had called the hospital to figure out how to get my medical records and…read morethe woman on the phone was very rude. She seemed irritated from the beginning of the 2 minute phone call. After stating I was a bit confused, the woman replied with a sigh and said "oh my god". I honestly was kind of baffled. I was quiet for a second and then asked if someone was there. She said yes with the same irritated tone. The doctors and nurses were great. Going to the hospital/ER is already stressful, we don't need the phone staff to be rude when we need help. Do better or find another job.

I should have added this in my original review; The nurse (I didn't catch her name) who also signed…read morethe AMA form with me was extremely nice to me, as well as the majority of the other nurses I dealt with during my stay. My intention to post my negative review was to give other potential patients an eye into my experience if they needed to make a choice whether to use this hospital or to find a different one.

we went to ER and were seen in less time than I thought! nurses were kind and compassionate. Dr was…read morepatient and considerate. This was second trip to ER today for same problem. So glad we came here instead of going back to other hospital ER.

I am extremely disappointed with the care and communication at OU Medical Center Emergency Room…read more My 86-year-old father was brought in by ambulance during a serious cardiovascular event. The EMTs suspected a stroke, even though we clearly explained his extensive cardiac history, including multiple heart attacks and a triple bypass. From the moment we arrived, the lack of communication and compassion was alarming. We were not allowed to be with him initially, despite the fact that he has dementia and becomes easily confused without family present. That alone created unnecessary stress for both him and us. What made matters worse was the complete breakdown in communication. We were repeatedly told he was not in a room and that we couldn't go back yet. Meanwhile, when we were finally allowed in, Nurse Jennifer told us he had already been in a room for quite some time and had even been seen by the doctor, who had already come and gone because he was "waiting on us." We were never notified. The front desk either didn't receive the message or failed to communicate it, leaving us sitting there for over an hour not knowing if my father was having another heart attack or stroke, when every minute matters. The attitude we encountered was just as troubling. The nurse we dealt with was dismissive and rude, showing no empathy during a very frightening time for our family. In an emergency setting, patients and families deserve compassion, clear communication, and urgency, none of which we experienced. We were made to feel like we didn't matter, as if my father's age somehow made his situation less important. My mother is a registered nurse, and we know firsthand what true patient care should look like, kindness, attentiveness, and clear communication. Unfortunately, that standard was nowhere to be found here. This experience was frustrating, stressful, and deeply upsetting. No family should be left in the dark during a medical emergency, especially when time is critical.

New Years Eve we took my mom the ER on Tecumseh. They ran some tests and determined she had a…read moreblockage in her liver and would need surgery. The ER staff was extremely kind and very supportive. After being admitted to a room, she had the best experience of a bad situation. Every member of the staff, from the patient techs to nurses station, respiratory, nurses & doctors are listed in this review. I hope that somebody sees this and shares this with each of you because I appreciate every single thing that you did for my mom. We were in room 4711. THANK YOU! Admission Misti Nurse Julia blood Doctor Wilson Doctor Jordan resident Shelia patient access Laura ultrasound Rebecca home meds Christina respiratory Dr Rommel - hospital Dr Shockley GI team Brian MRI Carley room nurse Vincent Petros GI surgeon Elena patient care tech Jesse endo Samantha room nurse Dana & Kayla room nurse Jermaine transport Morgan patient tech Julia patient tech Connelly GI doctor Daisy - respiratory Jamie night patient care tech Dani night nurse Tammy discharge RN Jasper brought potato soup Dr Ryan Carter hospital Dr It took every single one of these people plus more that I didn't even meet to make sure that my mom was OK and able to come back home . THANK YOU!

The care was fine, but the financing office is from hell…read more It was thousands of dollars until I got insurance ran, was only 100 or so. I payed it and thought I was done... A few months later it was back up to 2000 dollars and no one would tell me why. They will pretend to NOT hear you when you repeatedly ask for an itemized bill and encourage you to get on a payment plan, once you do ask for an AUTOMIZED payment plan so you don't have to worry about it anymore, they will not and end up calling you every month. I would call and have to give them my info every time and ask to confirm that they had marked my plan as auto billing, never happened and they would just lie that it "wasn't on their file notes." Eventually got sent to a debt collector because they are liars and would only call during the middle of the work day.

We got there before time and got checked in. Of course you have to sign and pay pretty much before…read morethey even talk with you but Thts the way it is now. Took a seat in the waiting area and it wasn't too long and they came and got her. Didn't seem like too long and she was back and we were leaving the quality of care seemed good. They will send the results but should be good.

This place did an amazing job taking care of me. I'm so grateful I chose this hospital. I went to a…read morecouple places before coming here and it was a huge mistake. I should have chose here first. They were very respectful, and they were very helpful in taking care of my bone eating infection. My experience with this hospital was outstanding.

We brought our daughter in while she had a very rough stomach virus. We knew there would be a wait…read moretime so we prepared by bringing plenty of things, activities for her, snacks for us and her hydration and a few snacks that wouldn't exacerbate her condition if we could get her to try it. We had her comfort items, everything we needed to prepare for a long wait or a stay because we understood that it is a busy place because of the specialized medical care that they could offer our precious daughter. From our checking in with triage to our wait to our getting a room and meeting our doctors and nurses, we had a very good experience. She has several special and specific conditions and we would not have felt comfortable going to the hospital right by our house. I would have rather had the wait time and left knowing that they understood her background and risks and did all of the things that we needed for her to be able to be in a safe place to go home and fight the virus without returning to a state that was physically unsafe for her little body. I initially left NICU feeling very bullied when she was a newborn, and I didn't want to return there because of the way I was treated before she was discharged. However, Dr Knoles, Dr. Triado, the admin team at triage, and the lady who came in and did the admission changes and corrected information, have made me feel more relaxed about being treated respectfully. The level of care is always great at OU Children's Hospital. There wasn't always a non bias towards adoptive parents. Great Job ER staff! I will consider OU for her ongoing needs as they and if they progress. Thank you for your services to our community and children!

I cannot recommend bringing your child here if you value having an opinion and being a part of the…read morecare plan. Only 2/7 doctors/residents we've seen over the last 30 days have actually listened and made us feel like they cared. The other 5 just made us feel like a number to add to their stats. Nurses have been phenomenal for the most part.

I feel so mixed. They were amazing at getting her in quickly and getting tests done. Staff was…read moresuper friendly. Place felt clean. Blanket warmer amazing. The negatives: paper towel dispenser broken, water faucet difficult to use and felt like it would break, and had to ask multiple times about water and getting the coban off. I went with my mom to MRI and they did not grab me on the way out so I missed the update from the doctor. When I made it back my family was hurriedly packing up since my mom was being discharged. My dad had no idea what the doctor said and my mom was in pain. The whole time felt great about her care and then they blew it the end. My sister said the doctor relayed she needs two more tests and doctor visits, but it all feels very vague with more questions than answers.

I don't know if anyone that loves going to the doctor unless of course it's for cosmetic surgery…read more. I'd do a breast lift without hesitation! With that being said the location is ideal off of Memorial and Meridian. Mercy is building a new women's facility which is pretty large right on the corner. Upon entering you are given a pager to wait for checkin, once checked in you are given another pager in your specialty area before your appointment. Everything went as scheduled very smooth process and the medical workers are attentive and have good customer service skills. Mercy is a great hospital full of scriptures and hope.