My family member was admitted to this facility, and I am honestly stunned at how far downhill it has gone. This place is supposed to help people with mental health issues, yet the staff acts like they can't be bothered to do the bare minimum. I called three separate times trying to speak with my family member's doctor, and every single interaction with the nurses was rude, dismissive, and filled with some kind of superiority complex. They acted like relaying a simple message was an outrageous inconvenience. They made no effort to communicate with family, no effort to understand the full situation, and absolutely no effort to provide support. And to make matters worse, when my family member was finally released, they were sent out the door with no follow-up plan, no referrals, no resources--nothing. For a mental health facility, that is beyond unacceptable. When visiting, the front desk staff was polite, but the technicians were just as rude and uninterested as the nurses. And the facility itself? Dirty, neglected, and looking like the janitorial staff quit months ago. For a place that claims to support mental health, it feels more like a warehouse holding people until the clock runs out. A glorified adult babysitting center--nothing more. This used to be one of the top facilities in Missouri. Not anymore. Whatever pride, quality, or leadership it once had is gone, and it shows in every corner of that building and every interaction with staff. Something has seriously gone wrong here. read more

All I needed to do was find a Psychiatrist to help with my severe depression. THEY HAVE NO PSYCHIATRISTS! read more

Ssm Behavioral Health Services - Counseling & Mental Health Near Me - Bridgeton, Missouri

Refused help for someone that was severely depressed and having a bipolar depression episode. We only asked for resources or any other type of help they could offer and were turned away. We were told they didn't understand why we were there and that there was nothing they could do for us. Meanwhile during the visit the provider was on her cell phone and not giving full attention to the patient. We thought this would be a great resource for the St. Louis area as we are strong mental health advocates but it was nothing but a disappointment. A very frustrating experience. We will find better help elsewhere. read more

Please do not check your child into inpatient care unless they are actively suicidal or have attempted suicide. I brought my 17 year-old son into the urgent care clinic to find a good psychologist for him. They took him back and decided that he needed admitting because he had imagined suicide, but never planned anything. I understood and trusted them that they knew what was best for him. He kept trying to tell the nurses that he's not actively suicidal but no one listened. He was there for a little over 24 hours, briefly met with a Dr. who proscribed his medication, but never met with a psychologist because NO psychologists actually work there (I confirmed this)! Before we actually decided to pull him out, they told him that they would make them "sad" if he left and that we would have to pay cash ($1800.) if we did, as insurance wouldn't cover it if we did...which we will not. As his parents, we never got anything describing the program - I was given a yellow sticky note with a phone number and no names. My son was never given anything about the program but was left in the dark, even though he kept asking. I had high hopes, but, please heed my warning. This is, pure and simple, a suicide watch and they want to fill the spots. It's outpatient for us. read more

No one wants to go to the emergency room. Sometimes you have to. Got sick on a flight that stopped in St. Louis and needed care, quickly. Now I guess that the emergency room would look a lot different at 1 am than it did for me at 1 pm, but I don't think the level of care would have been different. Everyone we saw was efficient, caring and patient with our situation. Waits were less than we expected. The doctor was concerned and capable. All in all, thanks for the care. Well done. read more