Great place to get better!…read more Staff encourages every step of the way. If you have questions there is always someone there to answer. I

Fantastic place. A group of individuals who are really investing in the betterment of others.read more

Kind, caring and professional therapist and a quick response time from the first inquiry to…read moreappointment. Very helpful.

Don't use these people. On a day when the roads were bad with ice and snow for my first…read moreappointment, they didn't even wait 10 minutes for me! The park lot was confusing, they gave me the wrong room number, the door to the building was locked. PLUS, I couldn't call them either to ask them how to get in or where they even were (it went straight to the answering machine). Didn't even call me to ask if something happened. Tells me how compassionate they actually are. People come here for mental problems, and they don't even treat you with decency of waiting for a few more minutes on a bad road day. What an ordeal.

I got desperate enough to ask for a counseling referral on social media, despite the fact that…read moreyou're only supposed to show your best life there. An old roommate I hadn't seen in ten years recommended Ellen. She has been amazing. Seriously, I've tried a lot of therapists over the years and this one legit helps. Highly recommend.

The issue with Sana Lake is that they are more money hungry than other rehabs. In order to get any…read morecredit for my SATOP, I would have had to complete the ENTIRE program. Luckily, I got all my hours at a different rehab, but if I would have done Sana Lake's inpatient, I would not have gotten sny credit. Im doing outpatient with Sana Lake currently, and for 6 hours a day all we do is worksheets and discuss them. Harris House has a way better and way more impactful outpatient program, but my insurance is covering this program.

This BWC is like none of it's kind. I can speak personally that the staff carries such passion and…read morethere are so many aftercare options and levels of support. One HUGE differentiator is the Members for Life event program. Every single Saturday there is a fun party, event or meeting and these are offered to anyone that has received services from Sana Lake and their families. (This review is also posted on google)

After battling with depression for 9 years I was at the end of my rope having tried multiple…read moreclasses of antidepressant medicine. I decided to try TMS and it just happened that one of their offices was right next to where I live. They were amazing and went above and beyond to accommodate my schedule since our family only had one car and no one to watch the kids till my husband was off work. Everyone was professional and kind through the process and the treatment really did help. You may not notice it yourself but the people around you do. My husband noticed I was better at taking the initiative to get things done and that I had better attention to detail before I did, and I was getting out of the house more. The person whom I saw the most was Mackenzie or Kenzie as I call her. We became good friends and still talk even after my treatment is over. She is easy to talk to and very personable and we had a lot in common, she made treatment sessions go by fast. I'm happy to say I no longer have to take medicine and actually am having to get used to having a full range of emotion again!

FIND ANOTHER PLACE FOR TREATMENT! Just don't go here. This place is at best a half assed dog &…read morepony show. The treatment is working so I highly recommend TMS but this place is unprofessional & mostly incompetent. What is good? Jesse. He is the best provider out there. He is kind, compassionate, professional & skilled with the machine. He makes it a joy to come for treatment. My 1st visit, I was told my copay is $15 after the guy consulted my insurance company while I waited. Bridget then said my copay was $25 but they would waive $10 of it, I would only pay $15. Today, the owner was talking to me & telling me how they were "compensating me" $10 each visit for the problems I have had, so I called my insurance, my copay is & always was $15. The are not compensating me in any way. One day, the machine was triggering my jaw to rattle so badly I was afraid I would break a tooth. Mackenzie, the new hire, told me "get a mouth guard". Bridget said it should not be happening & worked to fix it. It happens when the machine fires on the nerve. I have video of it & that day, I just had to open my mouth wide every time the machine fired so I didn't crack any teeth. It was not just a one time occurance. It happens frequently except with Jesse. Why is it they are all following the same directions on the machine & Jesse gets it right every time and the others can't? Mackenzie told me she got the job because a family member (she clearly stated which family member but I won't further violate that privacy here) received treatment there. That is very CLEARLY a HIPAA violation. Her family deserves the privacy everyone deserves under the law. I was shocked & pointed it out to her, and she said "ohhhkkkaaay". I also told Bridget & the owner. Seriously?! This is a firable offense in some medical facilities. Everything I read about TMS people say they have the same tech throughout the experience. I have a new tech each day of the week. They have varying social & professional & medical skills. The owners husband/co-owner does the books there but he also deals with patients. He is very nice & very polite & says yes ma'am. I have had him for a few sessions now and he is kind and gentle and a pleasure to chat with. In reading about what to expect when getting TMS, it says they will take your blood pressure & weight. I've never been weighed & their blood pressure cuff was broken. They tried 2 days but the Velcro didn't work. The staff said it had been broken for a while. I brought my own from home to test me. They now finally have one that works & guess what, a patient bought it for them with her own money. It's just another example in what makes this feel a less than reputable medical treatment facility. I ask myself is why is there no petty cash? Why are the employees so hesitant to ask the owner for a new blood pressure cuff? They have one wipe off marker right now in the office. They require you to do an evaluation every day using said marker. Why is no one going to Office Depot for more markers? Scheduling has also been an issue. They booked me twice one day. They failed to make scheduling changes we talked about, in the computer, making me to show up twice at the "wrong" time causing me embarrassment & to even miss a session. I was told by my counselor was I would be meeting with her or the doctor weekly. I met the doctor on a Saturday night, Dec. 15th at the office for the assessment & have never seen him again. I googled & his main office is not even in this city, he primarily sees clients in Columbia MO. I don't believe I am getting the best treatment. I think they are cutting corners. I am grateful to be getting better but wish it was being done more ethically & professionally. Kim, the owner, see me as a complainer. These are not personal opinions, they are facts. There are too many mistakes & issues to trust them with your health.

I feel so cared for here! Everyone in the office is so kind and thoughtful. They listen and want to…read morehelp. I'm so thankful for the way that they've taken care of me. I couldn't recommend them more!

Literal life changers! I have had chronic back pain and a pinched nerve for over 20 years. After…read moreONE VISIT I felt relief. I wish I would have found them years ago. Plus the doctors are so warm and comforting. Highly recommend.

What an amazing team! Professional, compassionate, patient, and thorough! So grateful for this…read moreteam, especially KA, and the positive impact they have had on my family's lives. HIGHLY recommend Ignite Hope!

Will not recommend this place to anybody if you do not have all of your paperwork like they asked…read morethey will send you back and forth so honestly I will not contact them I will not be going back to them I will be finding somewhere else to go because those plays yeah it's okay but I'm not going back and forth to my bank then back to ignite Hope it's a waste of gas a waste of time and waste of my patients not doing it