"OK Flight, some issues" Brisbane to Sydney May 2017…read more Pros Friendly staff Cons Delayed for 2hrs no reason given until in the air when it was blamed on fog in Brisbane, REALLY couldn't we have been told at the airport? No hot drinks on the flight No room in the lockers above exit row seats - these should be dedicated to the passengers in these seats as they are not allowed their bags on the floor! Morbidly obese man in the exit row 140k plus - these seats as well as a lower age restriction should have an upper age restriction and a weight limit as morbidly obese people more often than not have a movement restriction due to their size!

I love Virgin. Yes, it's relative, not absolute, but I don't care. Where Jetstar have left me…read more anxiously trying to circumnavigate unclear processes and systems that don't gel, Virgin made all processes streamlined. People weren't afraid to escalate if the situation called for it. I have encountered several staff who go "above and beyond" (sorry?) in situations that were quite stressful. I added up the hidden costs with Jetstar, and found Virgin to be much better value (by several factors). I'll always be a Virgin flier.

This is about the KA call centre, not the Brisbane Office which I am sure is lovely!…read more I just had a terrible customer service experience with KA. I tried booking several flights online, and the system kept timing out on the payment page. When I tried to rebook, the website said that the cheaper fares were no longer available, so I had to book the higher fare, which I did. But now, I have just received an email saying that in fact, my previous attempts to reserve were held for me (but I wasn't told this), pending payment. There is a $700 difference between the two flights, and the cancellation fee is $600. KA will not waive the cancellation fee of the more expensive flight so that I can complete payment of the cheaper flight, even though it was a problem with their system system error, and not my fault. They also told me that I booked through a travel agent (nope!) and that the email I received wasn't from them, when it clearly was - the links went to their official website, they had all the correct booking numbers etc, the call centre could access the bookings. Not waiving the cancellation fee is one thing, but telling me the email wasn't from them and that they couldn't do anything because I booked through a travel agent is really strange and off-putting!