"OK Flight, some issues" Brisbane to Sydney May 2017…read more Pros Friendly staff Cons Delayed for 2hrs no reason given until in the air when it was blamed on fog in Brisbane, REALLY couldn't we have been told at the airport? No hot drinks on the flight No room in the lockers above exit row seats - these should be dedicated to the passengers in these seats as they are not allowed their bags on the floor! Morbidly obese man in the exit row 140k plus - these seats as well as a lower age restriction should have an upper age restriction and a weight limit as morbidly obese people more often than not have a movement restriction due to their size!

I love Virgin. Yes, it's relative, not absolute, but I don't care. Where Jetstar have left me…read more anxiously trying to circumnavigate unclear processes and systems that don't gel, Virgin made all processes streamlined. People weren't afraid to escalate if the situation called for it. I have encountered several staff who go "above and beyond" (sorry?) in situations that were quite stressful. I added up the hidden costs with Jetstar, and found Virgin to be much better value (by several factors). I'll always be a Virgin flier.

I needed assistance and decided to call this business at 18779822011.The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.