I was vacationing with my family last week in Durango, and we happened upon this store while…read moreshopping in the downtown area. All three of my sisters and I made purchases, including souvenirs, and I bought a pair of sunglasses that I liked. Unfortunately, after wearing the sunglasses for a while the next day, I found that they pinched the sides of my head and gave me a headache -- something I could not have discovered by simply trying them on for a minute or two in the shop. When we returned to the downtown for more shopping a few days later, I brought the sunglasses back into the store and requested a refund. Note: my mistake for not asking about the return policy prior to purchase, hence my two-star rating (not one). The cashier (could have been the shop owner) refused my refund because she claimed the glasses were scratched. If there are scratches, they are microscopic and probably were there when I bought them, because I kept the glasses in my own hard-cover sunglasses case from the moment I removed them from my face on the day I wore them until the moment I returned to the store -- but honestly I don't see any scratches on these glasses. She went on to say, "I don't even think Walmart would [accept the return]," which I found both rude and puzzling. Is she comparing her store with Walmart? Wouldn't she rather compare herself with Nordstrom, where essentially I could return a pair of sunglasses broken in two pieces and they would accept the return? Or a quaint boutique where the shop keeper strives to please her customers, particularly female travelers who are prepared to spend money on souvenirs for themselves and their kids, and with whom you only get one chance to make a good impression with stellar customer service? (Consider that when we returned with my Mom to shop the downtown a second time, I steered her away from this shop and we shopped elsewhere, where my Mom spent a bunch of money buying clothes and souvenirs for her daughters and grandkids.) In any case, I certainly didn't get the feeling that she thinks of her shop as a place where the shop keeper creates a personal and memorable connection with guests -- which is the whole point of my family and I shopping in a downtown boutique. If I wanted to buy glasses at Walmart, I would have gone there. It's unfortunate that I can't recommend this shop to anyone shopping in Durango.

Amazing store with super friendly staff! If you're visiting Durango, make SURE that you stop here!…read moreThey have beautiful jewelry and tons of fabulous purses and other souvenirs. The owner (Rachel) is amazing and you will love this place!!!

This is one of my favorite home town stores. They have everything my little hippy heart desires…read more This is a great place to get some super soft clothes or some funny home decor. And the service is amazing.

Animas Trading in Durango doesn't fit neatly into a subcategory. Here you will find a wide variety…read moreof items such as: -rubbings from temples in Thailand -wise-ass bumper stickers -a nice variety of liberal leaning stickers & buttons -jewelry -clothing -costumes -cards -posters -decorative items from Asia and India -much more etc. In total you get a store full of cool and colorful stuff. Definitely worth a stop if you're in Durango.

This store accused me of shoplifting!!! I went into this store with the intention of purchasing on…read moreOnCloud shoes for a marathon..and was later questioned by the police with zero evidence, only because I fit a certain "description". Discrimination isn't cool and as a local I expect more from newer businesses.

This is a favorite of mine in Durango, they always have cute clothes and shoes. They carry Lole,…read morewhich is great. And our kids love the dog that's usually there. Good selection of camping/travel items. Good quality stuff only here. Reasonable selection.

This place is awesome. Great customer service. First came in came in contact with them during covid…read moreor right before -- they offer great prices for season rental, super friendly and helpful. We showed up there last week with my son's brand new board which was very damaged (the tip was flayed open) and John (?) -- artiste extraordinaire -- did an amazing job for a reasonable price. We drive up from Chandler Az 3 times a year to ski at Purgatory (well my son went to the dark side and snowboards) and it occurred to us to bring the broken board with us (damaged at Flagstaff). So glad we did. Thanks John what you do really is ART. ps- i tried to post pictures before and after twice but yelp was not having it. sorry -- it sure turned out beautiful though.

I came in a bit clueless looking to get a splitboard setup. Jack & John educated me & helped me…read morepick an awesome board and bindings without trying to sell me more than I needed. It was a great experience with friendly people. Also, Andrew helped me heat mold my boots & they fit better than ever. Support this local shop, they deserve it.

Such a find! stop what you're doing and get to this store!…read more such amazing finds and such nice customer service!

This is the best most magical store in the whole entire world! Lindsay is a queen…read more The selection is inspired. Must go One million star review.

I unfortunately had to surrender my dog to this facility because my dog was having behavior issues…read moreand my housing situation changed. Prior to surrendering him, I had reached out to them for help as my dog was biting people and I could not find a animal behaviorist in the area that did have a several month to one year waiting list. They gave me the number of the person that they use and I called her several times. She never called me back after multiple attempts to get help for my pet. Sadly I had to surrender him because I could not find a place to live that would accept a dog nor could I find help for his behavior. After I surrendered him, I started working on finding a home for him or a training facility. I was working with the director durning this time but she would never call me back after many many many attempts to reach out to her to try and find a solution for my dog. She told me "come get him today or he is up for adoption" " We are not a boarding facility or a rehab facility." Very Rude considering they are in the animal life saving business. So much for help from your local humane society when you need it. The director acted like I just didn't want my dog and wanted to just get rid of him which is not the case at all. I just needed help. Once I finally did find a home for him the communication at the facility was horrible with constant voicemails left and no return calls nor answering of emails. I had arrange a pet transport for him to another state and they just wouldn't call me back. Finally I got in touch with someone who could help me and finally have been able to get my dog out of there. The overall experience is horrible there is no communication and messages are not relayed in a timely manner. They treat you like you are scum of the earth when you have to surrender your animal even when you are really struggling with the decision.

NOTE: This is a review for the thrift store only…read more Summary: A well set up, clean, spacious thrift store, with proceeds that go to a good cause. Used to be reasonably priced, now is more akin to a pricey boutique. Full Review: The La Plata County Humane Society Thrift Store is a local favorite that I used to frequent regularly, despite living almost 90min away. Though the prices could be slightly higher than some of the other thrift stores in the area, they were still reasonable, with tons of great deals, a huge selection, and new inventory in stock all the time. They used to have one day a month where prices were 50% off, and people would line the block waiting for the store to open. Unfortunately, possibly due to covid, the business model of the store changed. They seemingly opted to focus on a smaller selection of higher quality inventory, at a much higher price. This is understandable, considering the fact that they're volunteer-run. However, they have seemingly continued this business model. This may also have something to do with a Goodwill opening up around that same time, but I don't know. I'm sure there were various factors at play. I like to support local causes like this, and I understand if they need to raise their prices. But last time I stopped by, I left after 15min with a bad taste in my mouth. I found a pair of used shoes that were priced higher than the same model listed NEW online. A more recent trend for thrift stores has been looking up items on eBay to price them, but I wish they'd keep in mind that they need to look at what has actually SOLD on eBay, and for how much. Then hopefully price it lower than that, otherwise many people don't have much of an incentive to shop locally when they could get a deal on the same thing with just a few clicks online. At the end of the day, thrift stores are supposed to be where you can find great deals, or at least OK deals on things that you can really use. Higher prices can still be a great deal at a thrift store. However, some of the prices are high enough that it's hard not to feel cheated. Many locals were upset when Goodwill opened up nearby, thinking that it would make the LPHS thrift store go out of business. Because of this, I think many people still prefer to donate to the LPHS thrift store, but who knows how much of that goes into the trash. One huge downside to a smaller amount of circulating inventory at higher prices is that they get a whole lot of donations, and if you're only seeing top of the line items in the store, that means that plenty of very usable stuff is being tossed (I suppose it's possible they give the excess to Goodwill, but I have no clue). All thrift stores throw some items away (especially if it's ACTUALLY garbage). They don't want people to know this, but it's just a fact. However, some thrift stores get very callous about it (they're getting it for free, after all) and throw away anything that doesn't meet a very strict standard. Where the LPHS thrift store falls on this scale, I have no idea. Clearly, they do still have a clientele, but I don't even bother stopping in most of the time even when I'm in the area, which is a shame, as I used to love this place. My guess is that they get plenty of out-of-town people from bigger cities who stop by, and probably locals who have plenty money. I'd be surprised if many lower income folks still frequent this place. Thrift stores can be a really valuable resource for people who don't make much, so it's a shame when they price high on items they get for free. The prices on things they regularly have in stock, like clothes, can be OK, but the selection on those items isn't any bigger or higher quality than other thrift stores in the area. On a somewhat random note, the store used to have a pair of bathrooms that they transitioned into gender-neutral bathrooms. As a nonbinary individual who isn't crazy about using gendered bathrooms, I really appreciated this. However, they soon completely shuttered the bathrooms, and haven't opened them since covid (this seems to be a trend in many stores unfortunately). This is another thing that, while I'm sure there was a reason behind it, added to the somewhat unwelcoming atmosphere that I feel the store has developed the more they raise their prices and become inaccessible to people who AREN'T the type of folks who buy trendy 'vintage' items on Etsy. You're still going to be finding some really cool and unique items here (keep an eye out for the stuff behind the front counter). You're still going to be supporting a good cause. Just be willing to either pay up, or spend a while picking through to find maybe one or two things you really really need.

This place has plenty of stuffs. Just next to Himalayas restaurant and seems owner is also same for…read moreboth. Lot of regional and devotional things to buy. Prices are reasonable too. My wife ended up in buying some fragrance based sticks and natural woods. Lady was nice to interact with. Must visit if you are into such things.

Very friendly, unique items, friendly owner, great gifts!…read moreNice assortment. We bought homemade chocolate which is sold to raise money for their foundation, help feed and educate kids. Great cause and yum! What a treat!

Shop here if you like rude, expletive-filled service! My son, a gentle kid who loves cats, was…read morepetting the owner's cat (the cat is the first thing you see when you walk in). The cat got a little playful, and the owner angrily said her cat only behaves this way "when it's being fucked with," her exact words to my 14-yr-old son. Wow, a real class act, do NOT give these people your money.

Great stuff! The owner has superb taste. Especially impressed with the vintage Stetsons available.read more

Gorgeous boutique. Our family travels to Durango once a year, and this is a highlight stop for…read moreeveryone. Beautiful, high quality items, prices range from super affordable to " oh my goodness "  Excellent service, great management. They can look up your past purchases if you need to repurchase a size (like a hat or coat size). So friendly and welcoming, but they let you shop without being on top of you. Can't wait to come back next year !

They Are Always Pleasant! Always acknowledge All Clients Upon Entering staying visible & available…read morefor questions regardless of how busy it gets! Left w/slippers that I JUST LOVE LOVE LOVE! We'll be back for my Wrap!!!

One older lady rushed us as if we were just there for fun. Overpriced unwearable things. A customer…read morecame in to make a return, the clothes for girls can't be worn by general public I am not surprised it was returned if you are 40 pounds it may look tight on you., unrealistic ridiculous Women's fashions, poor selection. The younger lady was sweet and helpful, looked up discount for hubby's company on his $300. Work boots sold to us without the box I suppose to cut down in returns we don't return stuff- our life policy

My husband and I were in Boot Barn in Durango to return boots that we were told we could exchange…read moreif they didn't work right after trying them, anytime. When drove 30 miles to get there and could not believe how rudely we are treated by the young red haired manager. We are not greeted at the store. Our exchange was not honored and it was a very unpleasant and unprofessional interaction. We are the calling the headquarters tomorrow to continue our complaint on the staff 8-11-2024 and the unwillingness to honor their word.