The residence is immaculate and the caregivers are excellent. Helen is wonderful. Professional,…read morecompassionate and extremely dedicated. I could not ask for better care for my father and our family is very grateful to have been referred here.

The Lakes Sr Living in the Summerlin area of Las Vegas is a Hidden Gem! It's never easy to move a…read moreloved one out of his or her home and into assisted living, but The Lakes Senior Living is the next best thing to home. This is a beautiful & extremely clean single family home modified to provide all residents their own comfortable private spaces plus very comfortable common areas for eating, lounging, visiting, etc. Everyone is encouraged to sit at the dining room table & interact with each other while enjoying home made meals. Special meals are available for those with specific dietary needs. The large living room has comfortable automatic leather recliners & cozy blankets for each resident with a very large flat screen TV to enjoy their favorite programs & movies. The owners & operators Helen & her husband George and all of their staff are kind, caring, health care trained & very knowledgeable in Seniors wants & needs. Local agencies & home health care providers are always welcomed per each residents needs and as prescribed by his or her health care providers. Every resident is assisted as per their individual needs with bathing, dressing, eating, medication administering, walking, etc. and all with exceptional care & dignity. My father lived here for quite some time & came to love Helen & George like family just as the rest of us did too. We cannot thank them enough for all the love & care they showed & shared for him & all of us. Thank you, thank you, thank you.........

When my parents needed a retirement facility, this was the best! I visited a couple of other very…read morenew facilities nearby, they felt cold and uninviting. Red Rock Pointe is extremely homey and lively. Their amenities and programs were above my expectations! This will be the place I will definitely move to when the time comes.

ELDER ABUSE: Red…read moreRock Pointe is the Las Vegas location of Resort Lifestyle Communities. The company business model offers over-priced, under-sized apartments along with dining services for one monthly fee. The company leans heavily upon the "Executive Chef" and the "Freedom Dining Program" to entice prospective renters. This is necessary because otherwise, nobody will pay $5k/mo for a 759 square foot apartment. The promise made to senior citizens and their children is this: We are operating a luxury cruise ship on the ground. All you do is have fun, while our staff takes care of the rest. The reality: The "Executive Chef" has ZERO training. The food is inedible. The soups are created using Las Vegas tap water (you don't want to drink it). The building has significant structural issues (plumbing leaks everywhere), the staff is fluid. Meaning, they won't be there long. The average employee has less than 2 months tenure. The community has had 4 managers in 1 year. 3 sales directors in 1 year. 4 Chefs in 1 year. 19 people have had the job of concierge in the 14 months since they opened. The residents are treated with disrespect (translate: they get yelled at) if they provide honest feedback to the managers. Additionally, if they contact Dan Hebenstreit, the corporate Director of Field Operations, he simply has them evicted in the hopes of "limiting the negativity". In other words, if you complain, they will make you homeless. Management regularly attempts to make senior residents who complain appear to be unreasonable to their children (who often pay the bill) . STEER CLEAR OF RED ROCK POINT!!! RLC will take your money and NOT deliver on their promises.

My parents lived there. The nurse somehow ended up with my mom's mini van. That shouldn't be…read moreallowed. Then when I wrote a review on line they told me parent the I had to remove the review. Well I did and I wrote a bunch of stuff that was nice and not true because I didn't want them to get kicked out. My parents were really old and they died this year so I had no problem writing the truth they can't kick them out now they're dead. One more thing they allow people to come in and take advantage of the old people and sell them junk I mean stuff from Goodwill across the way or salvation army and they sell it to him for 10 bucks and they get it for $2 at the salvation army I was really mad at them for allowing that to go on that was a total disregard for old people it shouldn't be allowing people in there to sell them junk. And they definitely shouldn't be allowed to take your parents minivan or any of the other crappy things they did. I wouldn't take my parents there if I were you.

We stayed there for a month to learn by experience what its life is like, before making any…read moredecision to relocate there. We were generally impressed by how friendly and welcoming the staff and residents were and the abundance of activities to choose among. However, we were disappointed by the environmental and nutritional aspects of Acacia Springs. There was no robust system for recycling, and none at all for composting. The dining program almost totally ignored the expert consensus that Americans would improve their health (and the environment) by consuming smaller quantities of meat. 100% of the menu entrées were animal-based, and the vegetables were relegated to small "sides", some of which were marked as good sources of fiber or low in sodium (OK, but that suggests that everything else on the menu is NOT a good source of fiber or is HIGH in sodium!). A resident wanting to avoid animal-based foods altogether was forced to choose between veggieburgers and Greek salad with the feta cheese removed, while carnivors got 2 varied entrée options to choose from. The only plant-based milk alternative was ultra-sugared almond milk, and the only vegetable juice was high-sodium V8. Meal components such as salad dressings and oatmeal raisins were served in separate little plastic cups even if the resident asked for them to be mixed in, exacerbating the plastic-waste footprint of the facility.

My siblings and I toured this facility seeking placement for our mom, a little over a month or so…read moreago. The general manager gave us a tour of the building and the place has a really home-like quality and feel. The CNAs were friendly and welcoming. The biggest draw back for us was the gentleman who toured us. He didn't answer pertinent information about medical care and told us he didn't have a nurse available to talk with us at that particular time. He went out of his way to make sure to let us know that he lives in the building full time (a little weird but ok). When Tian, would try to explain things to us, he would cut her off. Some of the staff mentioned moms hobbies & previous career which seemed very rehearsed and almost Stepford like in nature. He appears very rehearsed and inauthentic. Outside of him I would say this place has great potential.

I took a friend here because their family member needs memory care. This place is not the cheapest…read morebut the quality care is worth every penny. We went and checked out a few places this place was very impressive. While they took care of their residents. They also educated me a lot bout dementia. The outdoors the patio was gorgeous.

There are no words to express the gratitude I have for the care provided to my father by the TLC…read morefamily. Prior to TLC my father was in at least three "memory care units" where lots of promises were made regarding the patient-centered care that would be provided and the expertise of handling any difficult behavioral problems that come with the progression of Alzheimer's. As a nurse practitioner, I thought I had done my due diligence with researching the facilities. I was wrong. With the covid shut down in March 2020, many of the facilities housing elderly took advantage of the fact that families could no longer check on loved ones physically and a lot of negligence occurred. My father was moved three times during this time as I tried to find the best care. What did Tender Loving Care provide that these other facilities did not? 1. As with any patient with dementia, moving them to a new facility can be very difficult. The transition can cause them to progress in dementia and not recover. It can increase behavioral disturbances during the adjustment period. My father was already having issues with agitation when needing to have his brief changed/bathing so the staff already had their hands full when he came over. Dr. McGivney and Kerri were amazing and worked very closely with me to make changes to his medication regimen to reduce the behavioral disturbances to allow the staff to care for my father. Once he was stable, the doctor would reassess with the goal of reducing medications as needed depending on dad's response. There is not one facility out there that I know that would spend this individualized attention with a patient. The staff is watching the resident daily and reporting back to Kerri and Dr. McGivney on medication response. 2. The staff truly got to know my father and what he liked. When they asked for the list of things he liked they actually used that information to learn how to get him to engage with the community. I would come in to visit and he would be in his "office" writing for work. He would be at the desk reading the newspaper while the staff was also sitting with him engaged with activities. Staff found out he liked to organize and clean, they would have him helping them and encouraging him, meeting him at his level . These were the biggest differences between TLC and other institutions. My father felt safe, happy, and content here. 3. The amazing backyard/courtyard for the residents. Lots of natural light inside the house. Previous facilities promised he could freely walk outside in the locked outdoor courtyard yet at each facility I would find out from my father they were all locked and a loud alarm would go off thus my Dad not wanting to go out. He loved being outside and this was the reason I had chosen those facilities !! At TLC, it was truly open and unlocked so residents could freely go outside in the backyard. This is so critical especially with the COVID shutdown that residents can get fresh air and sunshine. 4. Maintain all the COVID precautions. 5. I could go on and on with all the little things the staff did to let me know how much they cared for my father but there isn't enough space here. Thank you TLC for everything

My mother was at TLC for two years before she died 3 months prior to her 99th birthday in 2014. My…read moremother was in relatively good health, of sound mind, but very frail, needing 24-hour care due to her advanced age. TLC provided this care with exceptional attention to detail, with much affection & respect shown to both my mother and our family. The TLC Staff made a potentially difficult situation less painful for us. We consider our Family blessed to have had the McGivney's & their staff in our lives. Thank you TLC!

I had post previously about trash in the front yard that was very disturbing. after they saw the…read moremessage it was taken care of if in a timely manner and is very much appreciate. Keeping up the neighborhood is good for all! THEY ARE GOOD NEIGHBORS

I was very skeptical on group homes, but this home is very welcoming, the residents and staff are…read morevery friendly, it's located in a nice gated community and feels so much like home, kitchen and living room gatherings and the smell of fresh food cooking.

Este lugar no se los recomiendo tratan muy mal a los residentes las que están de en cargadas la…read moreMónica y la Erika son muy malas personas no les preocupa los residentes no les dan de comer las familias no están contentas con ese sugar no se los recomiendo . Que sus viejitos los dejen en manos de gente que no les importa lo que piensen las familias . Y en la cosina nunca tienen comida . Los residentes pagan mucho dinero y a la celeste no le importa . Solo piensan en ellas no se los recomiendo este lugar cobran mucho y mi abuela . No está bien en ese lugar .los dejan morir Cuidado con este lugar

The care is atrocious, the RSD Christine and Med Techs are cruel, rude and if families…read morecomplain-vindictive. Awful place.

my husband got a bed sore here. they never checked him even though they kept him in bed 24 hours…read moreper day. His bed was alamed so he could not get up without them coming in and making him get back in bed. They did not provide a variable pressure mattress to prevent bed sores. They did nothing when he told them him but was constatly hurting. He should have been checked head to toe for bed sores atleast once a day. STAY AWAY FROM THIS PLACE. THEY DO NOT CARE ABOUT PEOPLE. THEY CARE ABOUT PROFITS

Nurses didn't administer medicine correctly, no help for the blind. Cleaning is .minimal,…read morecaregivers are not happy to help, takes 10 to 15 minutes to get one. Head nurse doesnt follow through with daily requests

The quality of care I received when I first came here one year ago was excellent. They were kind,…read more and took very good care of me. However, they were and still are short staffed with wait times after pressing call button of sometimes one hour. The quality of the food leaves much to be desired. So I wound up buying my own groceries and often times making my own lunch and dinner. The weight staff in the dining room does the best they can, however, in my opinion, with the exception of the head cook, the cooks don't know what they are doing. Often times you will wait one hour after ordering your food to get it, and then more often it is ice cold. Add it to that, it often tastes disgusting. There are residents here, but that belong in memory care or in a nursing home. There are residents here that are a danger to the other residents and even though we report them to the powers that be, nothing is done. I am happy to be saying I'm moving out of this place because I can and also because the price is way too high for the services that I use. Carefully research the place you are looking for to live in for yourself or a loved one. Walk in at different times of the day. Try to experience the food and the dining experience for yourself more than just once. Talk to the residents and ask a lot of questions. I would not recommend living here. And I hope and never come back to an facility, but if I do, it will not be this one.

Early planning is essential for senior living. Pacifica Senior Living focuses on developing a…read morevibrant, purposeful lifestyle that elevates the standards of senior living. Their residents benefit from outstanding care and services, paired with a dynamic social community, fostering an environment where comfort, care, and purpose thrive. Their community is an ideal choice for individuals seeking a retirement experience marked by beauty, engagement, and satisfaction. They offer a range of services including independent living, assisted living, memory care, and Respite care. The employees demonstrate outstanding courtesy and expertise. The décor is stunning and inviting, creating a warm atmosphere. The property boasts pet-friendly facilities, including a dog park, and a non-smoking policy. Residents can enjoy a private movie theater with recliner seating, gourmet dining, and a state-of-the-art fitness center with classes, offering a comprehensive range of amenities. It is a must check out!!!

Heights is okay, It is good enough care but I feel they are lacking in multiple areas. Trying to…read morecommunicate with people there about your loved one is hard and I just kept getting passed around, to ultimately wait and wait with no call back. I keep hearing how bad the food is there, though I have never tried it myself. There have been multiple times that my grandmother has had injuries that staff had not been keeping up on the cleaning and care of the wounds. Down side is that when your loved one has to go to the hospital for more than one day, they empty their room and give it to another person. This has happened many times, resulting in my grandmother having to split a room with someone else until another private room opens up. In doing so, she has had a few room mates pass away and watch them get carried out. This has left her scared of dying and a little hopeless. I do like the views of the surrounding mountains and I am glad my grandmother has a great view of the mountains from her room. Another thing I do appreciate is that they allowed my grandmother do bring in her own belongings to the room to make it feel like her place.

The nurses and security units into an anti person force that recalls Germany of a certain era…read more I'm not exaggerating. I walked in the wrong door to drop something off and was threatened with police. I was made to move my car off the property. I then walked in another wrong door and was aggressively threatened with jail time by a nurse who instantly screamed for security. Nice escalation for the threat of a girl carrying three 7-11 bags... Did they tell me that I was supposed to be at the building next door that happens to be the low care residential part of the complex?? Nope. Not either time. Did they tell me that they didn't like the was I was "walking too slowly" and that I was going to be "hurried up?" Yes. I remarked that I am handicapped and the officious enormous security guard said " o no ma'am. This has nothing to do with a disability." I then saw what looked like a place to drop off and asked and the security guard physically menaced me. The nurse who had jumped to threatening me with jail time with her second sentence was smugly laughing with her arms crossed (so obviously this was not about anything but power) I commented to the person for whom I was dropping off that this place should not be trusted. "Yeah, I'm kinda stuck here," he said "but I want to get out."