Several representatives at Spring Oaks Capital have told me that they will send my Debt Validation Letter and Written Settlement Agreement to my email. I have not received any emails from them and yes, I checked my Spam folder and email settings. I don't believe they ever sent any emails because I get emails from everybody else. They can't send me letters in the mail because I changed my name several years ago. They tell me that they can't update my name in the system. My mailman will not deliver mail that is in my old name, the name that Spring Oaks has. I don't understand why they can't send the mail "care of" my new name. I feel like they are not being honest. All the advice that I have been given is to NOT make payments to Spring Oaks Capital until I have a Written Settlement Agreement in my hands. I don't know what to do, but I am hoping that this complaint will reach Spring Oaks Capital and they will finally provide me with a Written Settlement Agreement. That's all I ask. I will make my payments to Spring Oaks Capital after I have this Written Settlement Agreement in my hands. I am only trying to protect myself. read more