We had Jose come out to move our irrigation control panel from our back porch to our garage. He had…read moreto hunt for the irrigation valves in the yard because we had no clue where they were and he found them buried in the yard. It started pouring rain and he continued to work in the rain to get the job done! I highly recommend Jose and look forward to hiring him for future projects!

Jose was amazing. Not only was hebquick and efficient, clearly communicated what needed to be…read moredone, but also friendly and professional. He responded amazing fast, came out and installed the system and checked everything over, identifying any problems.

So I saw them working nearby and stopped to inquire about what they do. I was given a card with a…read morecoupon actually. I called right away. Made an appointment. He said how about next Tuesday at 11 am. I said great and wrote it down. No show. Nobody answered the phone. I thought maybe they would come at 1 pm. Nope. Finally, late in the day James called me. Unfriendly tone. Said he wrote it down for next week, but now they've accepted more jobs and no openings until August. When I spoke to him last week, he said June. He wasted my time and I really was looking forward to their ideas.

We needed an Inground Sprinkler System spring start-up service and some repairs done. Michael was…read morevery responsive and professional. They worked with my schedule and made the repairs. We were back up and running at 100% in no time. I recommend them to all of my commercial property management customers too. Thanks for a great job that was done quickly and at a fair price!

From the owner: Our business specializes in the testing, service and installation of backflow devices. we are fully…read morelicensed and insured and have over 30 years of experience in the field. Our primary concern is the safety of your family's drinking water. Whether your backflow device is for your irrigation, fire protection or outdoor fountains Metro Water Dervices is here to provide for all your needs.

Had these guys for years, ended up canceling last year b/c one of the service techs failed to…read moreactually perform the work. I had started to notice weeds in my lawn, so i made it a point to review my cameras after every service. I found that the BioGreen tech was literally at my house for less then 5 mins, he did a really small portion of my lawn and left. I was still charged for the full service. I called and reported it to management so that they could address and perform the work, pretty much called me a lair after having them work on my lawn for 4 years. I canceled my service. I even offered to share the video with them! Make sure you keep an eye on the techs, most are good (Robert is really good - things went down hill after he stopped working on my lawn) but some of their newer hires cut corners.

I signed up for nobody's fault insurance and got my new system enrolled to be served by Bio Green…read morein 2018. This year I had all the issues and failed to reach any manager to escalate my issues. There was a leak at Zone1 and the raised the issue end of Jul. I got the maintenance technician to identify another leak at the joint to the backflow. After a long struggle to get this scheduled and fixed. The crew came, fixed the joint leak and ignored the Zone1 leak. Aug, Sep and now in Oct and still I had to turn off my system because of the continuous leak. I have been calling the office to try to schedule this fix. They came back in Sep with an estimate to fix. Since then I have been trying to tell them, I will pay any amount of money but fix it. Today I called the office trying to reach a manager. Mr. Zach answered the phone and informed me ALL managers are busy in a meeting because they upgrading the system for the PAST TWO MONTHS. I asked for a supervisor, again the same answer that all supervisors are in the field. Mr Zach went even further to state, he KNOWS what the manager will tell me and he is happy to cancel my winterization schedule tomorrow. To be honest with you, I am at a loss of words for such customer service. My lawn is turning yellow over summer because no one cared to service the lawn. More importantly, although I did not even talk about insurance I paid for, offered to pay whatever needed,I am unable to get anyone to put an effort to do. I explained to Mr. Zach over the phone, that his crew when they came and left estimate last time, I was at home, and no they did not knock the door and they left in less than 10 min by just looking at the muddy zone1. Amazingly their estimates kept changing of the root cause, starting with maybe car by mistake drove over the sprinkle, to now leak is under a tree and maybe the pipe got broken by roots. In the end, it looks for me they just checkbox when they come and quickly look to leave with no care to really serve. It is impossible to get someone over the phone to address your issue. -- Update -- Received a termination note :) -- Update -- apparently, the practice is to claim anything, put full-time manager to fix yelp and ignore answering customer complains. Heard from a neighbor it is their common practice upselling insurance and always stall to push for renewing the policy when they fail to fix. Funny how they rendered the issue no reply from my side. Happy to post email communications and video of how their service estimate is done. BBB complaint filed and will take it more to the Department Of Professional and Occupational Regulation for their male business practice. Look at how they are replying to any complaint immediately on yelp, if only they cared to do so by answering phones and emails, they would actually be better.