This is the first online review I have EVER done but I had to post my experience. Brief disclaimer: Please do not post rude rebuttals to my posting seeing that this is MY INDIVIDUAL EXPERIENCE AND AM ENTITLED TO MY OWN OPINION.
OK, so I initially spoke to Kathy on the phone when I called last Friday and she was really helpful. She explained everything to me, didn't rush, answered all my questions and told me to come in to the office soon to get things started. I felt good about my decision using this firm. Then, I went.
I walked in and saw only one woman at the front, a cute Latin girl with a really short haircut (I'm describing her since I didn't get her name and also if her boss reads this he will know she was the one that lost him a potential client.)
I walked up to her, she didn't say hi until I did (Red Flag) and I quickly told her the reason I was there and that I had spoken with "someone" previously ( I couldn't recall the name "Kathy" at the time).
The woman in front of me was definitely NOT Kathy. She didn't have the same voice for one, but most of all the same attitude!!! When I say her attitude was TERRIBLE I am being 100% honest. The way she made me feel during the short time I was there was unbelievable. Her whole demeanor was disgustingly negative and horribly sour. Unfortunately It is impossible for me to perfectly describe in words the tone and vibe of how she was acting, but I will try my best.
"Do you have your ticket?" She asks. I handed it to her, looking at it she says "YOU MISSED YOUR COURT DATE????" in a harsh and judging tone in combination with a squinted face and a raised eyebrow. (Who are you, my MOM? I thought.) "No I rescheduled it." "Well do you have that paper work??" she says. "No. I told the previous woman that I didn't have it and she told me to bring whatever I have." I said.
Realizing now what type of personality I was dealing with, I say "Maybe I should come back when the other girl is here since she and I have already gone over all this." The negative woman sitting in front of me just ignores me and continues to ask her routine questions. I ask her, "Did the other woman put any information in your system when I spoke to her last Friday?" A blunt "No" was all she muttered. Since I was now angry at her attitude (which was the core source of her poor customer service) and even just the lack of SOCIAL ETIQUETTE she conveyed, I repeated, "You know, why don't I come back when the other woman is here. I already spoke to her, she knows everything and I think this will work better if I speak with her." Staring at me with lazy eyes and with attitude she says " Do you even know who you spoke with??" I wanted to say Well, she was super nice and helpful, sounded upbeat and at least smart enough to realized that there are a ton of other competing law firms out there that want my money too. But, I only replied "No, I can't remember" since I was mostly focusing on both how mad I was becoming and getting out of there. What is your ticket for???" She calculated the cost " It's going to be $170.00." "The other woman quoted me $155.00 I think" I replied. She made a short quiet laugh, shook her head and said "No." "Well maybe it was $165.00?" I reply, thinking aloud. she laughed again and said "No." With a harsh tone I said "Well it sure wasn't ONE SEVENTY!" I knew for a fact it wasn't $170! I finally had it. The look she was giving me, like I was a dumb#$$, I said again staring harshly in her eyes, " I am going to come back and talk to the other woman." I grabbed the copy of my ticket and left.
Ten minutes later, I was on the phone with another law firm in which I was recommended. I paid them $145.00 for the same ticket and a had a better experience.
If you are anything like I am, then you value how the people that YOU HIRE treat you and believe It should be a good experience from start to finish.
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