Can there be less than one star? Rude management & horrible service…read more
We had originally booked a week in Switzerland, but the ski conditions were very bad, so we quickly reorganized our trip to go to Madonna Di Campiglio. In our haste, my wife and I ended up booking Hotel Christiania and hotel Arnica. Both had the same cancelation policies. We would loose 50% of the money we paid. Since it was only 1 hour after booking, and 3 days in advance, Hotel Arnica immediately granted my request to wave the cancelation fee. I continued to try to contact Hotel Cristiania through email, booking.com, whatsapp and by phone. We decided to arrive at Madonna Di Campiglio one day earlier. Online booking with Hotel Cristiania was not available. Assuming they would show us the same curtesy as Hotel Arnica, we rebooked with Hotel Arnica using miles (Hotel Cristiania showed no availability).
Finally, after 14 hours, I got a reply from Hotel Cristiania, saying they wanted to take our money, but could not accommodate us.
Management was rude and swore at me, threating retaliation if I gave him a bad review.
Don't be fooled by location. Every hotel in this town has a great location. Book at a hotel that will understand if you make a mistake and notify them within an hour, so that they rebook the room.
This hotel wants to take your money, and then sell the room to someone else.
