Initial visit to this location was June 8. Went through the automated wash specifically because it advertised an "undercarriage wash" on the sign in as being included in three different washes....the "Fusion combination" listed at $6.00, The "Energizer Touchless" listed at $8.00 and the the "Fusion Extreme" listed at $10.00 The undercarriage wash was the only reason I went through there because I had traveled down one of our local dirt roads in my SUV after it rained (which equates, if you're not local, to a mud-covered slip and slide, some of which are not optional to bypass in this county).
Since it was advertised as being in the basic "fusion combination" I chose that. The undercarriage wash didn't work. It never came on. Beyond that when the wash was done, I had to pull into one of the regular bays and pay more money to use the manual car wash to wash off all the soap! Called and left a voicemail for the person who is the contact point on the machine and received a text message back stating that the undercarriage wash was not included in that level I had chosen. I sent him a photo of the sign where it was clearly advertised. He then told me he had checked with his "maintenance man" prior and had told them to take "that option" off the sign (take note of this..). He also stated that it was probably soap "in hidden areas" on my vehicle. (take note of that, too). He tried to make it right by texting me a code to get a free wash next time.
Today, I went back through. The sign STILL showed the same prices and the same features included in each wash as it had before. So, I had the code, so I figured I'd use it. I chose the $10.00 wash. Once again it did not do the undercarriage wash. When it was over, the blower started a timer of "60" (seconds) and before I could even get the truck in gear, it dropped to "40" seconds. It literally dropped 20 seconds before I could even get to it (in about one second's time). Got out, sure enough, vehicle is still covered in soap. Not hidden areas. Flat panels. The windows. The hood. The roof. No way that the blower blew soap out of hidden areas ONTO THE ROOF. So now my "free car wash" he gave from the first time I went there is costing me money to do it right.
Sent him another message. He tells me that they "turned off the undercarriage wash due to a blown hose". So, in 9 days, they hadn't fixed the sign and now they turned off a feature...that's advertised...but they still, knowingly and purposely charged customers for it with no intent of giving them what they paid for. I told him, again, about his sign as well. I told him (direct quote, I have the screenshots) "whoever you've got running that place needs to have a serious job performance review". I also expressed to him that if a feature is turned off, don't advertise it. If Any other car wash in town has a broken part....they put an out of order sign on it. Most of them just send a message to the electronic box to say "out of order" and they never have to go to the location at all until someone fixes the issue.
He told me he doesn't have anyone running it. Just clean up crews and repairmen. But in a prior message he mentioned a "maintenance man" and a "business man". Strange. He said my experience is "just part of the car wash world" and stated he'd "been in it 25 years". He also stated he's got "100's of loyal happy customers". Thinking the reason he believes that is because nobody has made him aware of what really goes on.
Count me as one who isn't "loyal" or "happy".
Simple rules of business (And I've been in THAT world, myself, for 27 years):
1 - Don't advertise what you can't deliver
2 - Don't charge your customers for what wasn't delivered.
All the "free" in the world, after the fact, doesn't make up for bad business to begin with.
His sign says "we like it dirty". That's actually truth-in-advertising....because his car wash isn't capable of getting the dirt off.
Skip it. Go to the Goo Goo or the Oasis. Much better value for the money and no attitude. read more
