I went to get my oil changed, and the technician pulled the latch to open my hood. While it opened,…read morethe latch wouldn't go back into place after he pulled it, and he was aware that he had broken it. They changed my oil and closed the hood, but later, when he came back to check the latch, he realized it still wouldn't go back in place.
I returned today to get my fluids topped off, but when the same technician tried to open the hood, it would not open at all. Now, I can't get my fluids topped off or access my engine. One of the technicians asked if the latch had broken at their establishment, and I confirmed it had, pointing out the technician who broke it.
Another technician, whom we'll call Technician D, took my name, cell number, and VIN. He mentioned he would find a hood latch and arrange for it to be replaced. However, while I was on my way home, a technician called me from the number 229.242.2292 and informed me that they are not responsible for damages, claiming it was likely due to wear and tear. Keep in mind that their technician broke the hood latch, and now they refuse to replace it. Additionally, he had an unpleasant attitude during the call.
(Location: 1718 Gornto Rd, Valdosta, GA 31601)