Extremely Unprofessional Response to a Customer Concern…read more
I took my vehicle to this shop on August 5, 2026, for an A/C compressor replacement. Afterward, I noticed issues with my vehicle, including damage around the wheel-well area and a problem with the fog light, so I contacted the shop to ask what happened and requested that the matter be addressed.
Instead of simply inspecting the vehicle and professionally discussing my concerns, I was initially told that they "never went under" my vehicle or did anything to the front of it, despite having replaced the A/C compressor.
I told them I wanted to discuss the situation and, for documentation purposes, intended to record our phone conversation. They said they did not consent to being recorded--but then immediately told me that all of their own phone calls and in-person conversations at the office are recorded.
What bothered me most was how quickly the conversation became personal. Rather than keeping the discussion about my vehicle, the company representative told me that I "obviously have an anger problem," suggested I "call a psychiatrist and/or a pastor," said they would "pray for" me, and then told me never to call, text, or contact them again.
That is an incredibly inappropriate way for a business to respond to a customer questioning the condition of their vehicle after repairs.
I was not asking for anything unreasonable. I wanted the vehicle inspected, an explanation of what occurred, and an opportunity to resolve the issue. In fact, they initially said that if the fog-light issue was caused by them, they would make it right. Unfortunately, the conversation deteriorated into personal insults instead of customer service.
Whether or not the shop ultimately believes it caused the damage, there is no excuse for speaking to a paying customer this way.
I have screenshots of the entire conversation and would strongly recommend that anyone considering this shop document the condition of their vehicle before and after service and keep all communications in writing.
One star based primarily on the way my concern was handled and the completely unprofessional communication that followed.
