We had our children enrolled in reading and writing lessons at SpiderSmart Learning Center - Gaithersburg. Everything seeded fine until one session in May 2025. During that class, there was a concerning incident where the instructor took a student's work while they were still actively working on it, despite the student's clear objection. This made the student feel disrespected, and the experience left both children feeling uncomfortable.
We brought the issue to the attention of the center director, who investigated but ultimately attributed the incident to an unrelated conflict, which we felt misrepresented the situation. We requested a refund for the remaining sessions but were told the payment was non-refundable. We agreed to pause lessons until a preferred teacher returned in June, but despite multiple follow-up emails, we never received a response or update from the director.
The lack of resolution, accountability, and ongoing communication issues have led us to discontinue our relationship with this learning center. We are still requesting a refund for the unused portion of prepaid lessons and hope this review prompts better responsiveness and care in the future. read more