Not sure if...I was given poor customer service, or if this shop is going for an Olympia-esque "Tattitude" vibe with their method of handling potential customers.
I should start off by saying that this review includes the condition/cleanliness of the shop as well as the customer service. I am not able to review the actual work of any of the artists, as I have not gotten work done here. However, I felt like a review was in order, because I am left somewhat miffed by the unprofessional manner in which I was treated.
Ok, so here's the story:
I wanted to get a tattoo for my birthday next month. I typed, "best tattoo shops in Olympia, WA" and Spider Monkey was the first result to come up. I had heard good things about them and they are close to my house. I read the reviews and looked at the artists portfolios on the website. Of all the artists, Nickhole's work/style seemed to be very much in line with what I was hoping to get done. I promptly called the shop. Since it had been awhile since I had any work done, and since all shops are different I wanted to inquire what their process was. Nickhole answered the phone and said that she was unfortunately booked for the entire time that I had available to get any work done. I understood this; they're a great shop and most great shops are always booked. She said the earliest she could get me in was early Sept. I was going to take whatever appointment I could get, but then she told me that on Sunday, August 11th she would be at the Seattle Tattoo Expo and she was free all that day. She said if I didn't mind coming out to Seattle, she could do the tattoo there. She seemed really into the idea and acted like it would be the best option. I told her that was perfect and that going out to Seattle was no problem at all. I gave her my name and info and she told me that I should bring some pictures in the next day and we would get the deposit taken care of, etc.
The next day, I had to work in the afternoon, but I got up early so I could bring the pictures in. Now, I work a very heavy schedule and having to arrange things out of the ordinary (especially on a Monday) is very difficult for me. I literally do not have any extra time. But I made time to go out there because I REALLY wanted a tattoo and I REALLY wanted Nickhole to do it at the Expo. So I get to the shop, and the guy a the desk (who was really friendly) told me that Nickhole had just stepped out. I explained that I had spoken to her, etc. and that I wanted to bring my pictures in and pay my deposit. He said he'd call her cell and ask her about it.
This is where things get flaky.
When he called her, she acted like she had not only never spoken to me, but that she had not spoken to ANYONE about the Expo. It was less than 24 since I had spoken to her! I realize that she probably speaks to a bunch of people every day, but still. Once the guy at the desk got off the phone his attitude kind of changed. He was still nice, but he treated me like someone who is lying to try to sneak into a bar or concert. He refused to take a deposit, which is fine because I didn't want to give them my money only to have them flake out on me again. He basically told me to come in again on August 2nd and maaaaaaybe I'd get the chance to talk to Nickhole about my tattoo. Really? Like I said, I realize reputable shops are always busy. But that is no reason to act like someone is not worth their time. The piece I want to get is a fairly large piece, at least $600-$800 worth of work. And am I alone in thinking that EVERY customer needs to be treated like a paying customer? Especially ones that are VERY interested in getting a lot of work done?
The shop itself is very clean, and well kept. The staff seems really nice. But neither of those things matter if you are turning customers away. read more