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    Spence Steven W MD

    1.0 (1 review)

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    2 years ago

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    Family & Internal Medicine - Jackson Hospital

    Family & Internal Medicine - Jackson Hospital

    1.5(2 reviews)
    0.3 mi

    In my experience as a patient, this business has a caring, kind and knowledgeable doctor, but the…read moreimmediate staff is not as good as it could be. In the year I've been a patient at this practice I've never received a call back from their immediate staff after I've sent them a message through the patient's portal or left a voice message. Their recorded message says the'll return calls or messages within 24 hours. I've had to follow up on my messages to get the care I need. It's a shame because the practice has a good doctor, is centrally located and close to my home. We as patients have pain and aren't in the best health when calling and leaving a message and wait for that call back to alleviate our suffering.

    We were not really treated that well last time .my husband was scheduled for a pulmonary test got…read morethere 20 minutes before appointment and waited 45 minutes the person came out and said so sorry didn't know you had arrived and wanted us to wait till he waited on his next schedule person my husband said no sir I've been waiting a long time on you and got here early .he did take him in .But my other problem is we paid a copay of 150. Which should have been 75. According to our EOB from insurance we called the billing office and they said they would take care of it and credit it to our payment that has been two months no credit yet. Also everyone I go for a well check at Dr Spence's office that's John Spence I get charged a 10. Co pay this is happening every year then I have to fight it for 6 months Im just frustrated and angry I'm no a young person so hope I don't struck over their incompetence. Diana Dewey.

    Spence Steven W MD - internalmed - Updated May 2026

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