When we were in Rome last year, we explored a few local neighborhoods on foot and saw this store…read more My husband loves custom clothing so we went in. You could tell the proprietor wasn't used to making shirts for big guys, but he was up to the challenge. There was of course a bit of a language barrier (thank you Rick Steves for your Italian phrasebook), but my hubby ordered two custom shirts. He picked out the collar and fabric, and opted to have his initials monogrammed on the cuffs. The turnaround was quick since we only had 2 days left in the city. We went back to pick up the shirts and they were beautiful, if just a tad bit more fitted for his tastes. He purchased them anyway since they were custom made, but he doesn't really wear them much. Remember American guys, Europeans wear their dress shirts a little bit snug. If you're a skinny dude, you ought to get a shirt made because it's a great (if expensive) souvenir.

The unfortunate experience I had was with Rene's online store. To cut a very long story short,…read morecustomer care made a mistake in providing me with incorrect information about shipping fees which led me to lose 110 Euros. When this mistake was found (by themselves), they refused to refund me this amount, nor to find any other positive outcome to what had happened. -I addressed them several emails which they chose to ignore right after finding their mistake. -I asked 3 times to be referred to a manager. Silence. -I then searched the web to find any middle management and oddly enough found nothing (nothing on LinkedIn either). I found this very disturbing. -What I did find, was the direct email of the COO, Edoardo Caovilla. I proceeded to writing an extensive email detailing my entire experience and asked for him to take it into consideration-- regardless of a refund. I merely wanted to make a point after having been treated like trash by his customer service team, for whom he is responsible. No answer. -I then addressed my complaint to the European Commission's Online Dispute Resolution Center. This was also ignored. As this has become a very personal issue, especially after having been ignored by an "Operations Officer", I am now looking into other options to hold them responsible for being the least professional, least caring and most disagreeable company one could get involved with.